Intercom, Inc.

FEBRUARY 10, 2022

59% of companies say their incoming support volume has increased over the past 12 months, 52% had to decrease their headcount due to COVID 19, and 48% say the decrease negatively affected the customer experience. Talk to the people who are trying to help you use their product the best you possibly can. So, talk to your reps.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

The Product Coalition

NOVEMBER 26, 2019

Managers and product managers are often frustrated by the apparent lack of care the development team is showing for the needs of the business. When a long-awaited product or feature finally launches, it often comes well short of the needs. For many organizations the solution is product management. The bigger context?—?users,

Onboarding KPIs 78

Onboarding KPIs Product Research Agile User Testing 78

Userpilot

SEPTEMBER 2, 2020

What are the best tools for user activation and feature adoption? What tools should I use to boost my feature engagement? We get these questions *a lot* in our Product Growth and Retention group (go check it out, BTW.!), Product Growth requires improving your different ‘Pirate Metrics’ and that calls for several tools.

Data Visualization 54

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 54

Modus Create

JULY 8, 2022

Micro frontends are an architectural and organizational framework for designing web applications composed of smaller feature apps, which are owned by independent teams. When migrating a product to micro frontends, you will break up a monolith into fragments that carry meaningful business value. Inconsistent Brand Identity.

Technical Review 95

Technical Review Feedback Software Reporting Tools Onboarding KPIs 95

Userpilot

NOVEMBER 11, 2020

Product adoption has picked up a fair amount of jargon over the years. And since new fancy terms seem to pop up every week, it can be a bit hard to navigate for both the newcomers and even for the well-established product pros. Hence: team Userpilot has put together the ultimate guide to product adoption and onboarding terminology!

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

ProductPlan

JULY 10, 2020

I’ve worked exclusively on digital products for over 14 years , primarily in product and design-centric roles. Thinking back, it’s surprising that it was only about five years ago that I had an important epiphany that would alter the trajectory of our company’s product strategy and my career. Pat on back.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

Userpilot

JUNE 25, 2021

Do you want to build an efficient SaaS Product Marketing strategy, but are not sure where to start? There is so much involved in creating a great strategy, from target audiences to KPIs to customer journeys, but Userpilot is here to help. What is a product marketing strategy? What is a product marketing strategy?

Research Software 57

Research Software Analytic Tools Feedback Software Onboarding KPIs 57

Mixpanel

OCTOBER 17, 2022

We spoke to two leaders at growing digital companies about how integrating data-informed practices into their operations, including mature product analytics with a platform like Mixpanel, can lead to success. Using product analytics to power smart, lean growth at Immobiliare. Paolo Sabatinelli, Chief Product Officer at Immobiliare.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Amplitude

JANUARY 26, 2021

Now, we’re perfecting the digital product experience. Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. We identify research objectives, and those objectives and activities in turn help guide us through our product roadmap. A Lack of Analysis Leads to Unanswered Questions.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. UX journey maps are the antidote to product-led marketing , onboarding, and product development that happens for its own sake.

Customer Experience 67

Customer Experience User Testing User Experience Customer Feedback 67

PMLesson's Ace the PM Interview

JANUARY 12, 2022

The best way to get ready is by reviewing some real TPM interview questions from some of the top tech companies like Facebook, Google, Amazon, and more. For example, these questions are typically focused on system design. In many instances, TPM candidates are asked to think through and design a product's system architecture.

Technical Review 52

Technical Review Feedback Software Onboarding KPIs Software Review 52

ProductPlan

OCTOBER 8, 2019

Now it’s time for onboarding, collecting feedback, increasing usage, and eventually winning the renewal. The delightful experiences create demand and enthusiasm for the product. They make excellent references and spread the word about how awesome your product is. Creating a Perpetually Positive Product Experience.

Customer Experience 46

Customer Experience User Testing Customer Feedback Onboarding KPIs 46

UX Studio

MARCH 11, 2024

Business understanding, effective communication and systems thinking. Another friend who had like a kite surf school and I did his website for free and then then I got contacted by a local company that imported surfing, windsurfing, kitesurfing products. These days are more around product design and UX design. Karthik: Yeah.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

The Product Coalition

JANUARY 12, 2020

You want to make sure everyone is 100% onboard with the changes that are coming. You might already be using KPI’s for individuals, so make sure that when you talk about the move to OKRs, you are sensitive to the fact that change management, in any capacity, is hard to do well. You get it by selling products or making users happy.

Weak Development Team 78

Weak Development Team Research Software Onboarding KPIs Customer Experience 78

Gainsight

DECEMBER 23, 2019

This is a transcript of a really valuable panel featuring Jason Lemkin , Christina Shen , Adam Strong , and April Oman. Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. How complicated is your product? Adam Strong: Thank you.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52