Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

Note that depending on your product and its usage interval, you might have to change this) Retention: 3/7/14 Day Monetization: LTV; Daily revenue per user, units sold, discount rate, unit ASP How to setup your KPI dashboard(s): Once you have done all of the above setting up your dashboard is relatively simple.

Data Visualization 170

Data Visualization Dashboard User Testing KPI 170

Folding Burritos

FEBRUARY 13, 2018

Goals / KPIs. What’s the current status of our goal/KPI? The template for recent and upcoming releases is essentially the same, but what changes is the point of reference. When are our next releases happening? What progress are you making on them? Anything we need to be concerned about? . What have you released recently?

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

ProductPlan

NOVEMBER 5, 2021

Product adoption, sometimes called user adoption, refers to the use of a product or feature that results in accomplishing a product’s intended goals to achieve anticipated benefits. Product adoption is an important KPI for product teams because it impacts customer lifetime value and other key metrics. What is Product Adoption?

Onboarding KPIs 52

Onboarding KPIs Customer Experience KPI User Testing 52

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. TL;DR Behavioral KPIs refer to metrics that track and measure customer behavior and engagement with your products or services.

Onboarding KPIs 98

Onboarding KPIs KPI Analytic Tools Feedback Software 98

Userpilot

JUNE 28, 2022

Customer experience refers to how your current users interact with your product and how they feel about it across different touchpoints of their customer journey. What are customer experience KPIs? Customer Experience KPIs (key performance indicators) refer to key business metrics that track various aspects of customer experience.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Indicative

NOVEMBER 11, 2020

KPI tracking – Easily track KPIs, create dashboards, and visualize your analysis. Automated “Smart alerts” reduce manual tracking for new releases and KPI trends. The data setup process can be confusing because Mixpanel doesn’t include a mechanism for users to reference their data model while building queries.

Data Visualization 135

Data Visualization Analytic Tools User Testing Reporting Tools 135

Split

OCTOBER 30, 2020

seeing a false positive). The more metrics you have, the higher your chances of seeing a false positive result. In some cases, this can make decision making difficult, and it’s not always clear how testing multiple metrics impacts the chances of seeing a false positive.

User Testing 52

User Testing Data Visualization Reporting Tools Customer Experience 52

Userpilot

JULY 27, 2023

KPIs and success metrics to track Income statement (P&L) and Balance Sheet : CEOs don’t need to check these documents on a daily basis, but regular analyses keep them in the loop of the company’s financial position. A higher revenue growth rate generally indicates positive business performance.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

People-First Product Leadership

DECEMBER 4, 2023

It also showcases why your organization is uniquely positioned to do so. Often referred to as “ideal customer profile” or ICP for short. Macro: Refers to the macro environment which encompasses the current state of technology, culture, economics, politics, and your industry. Subscribe now What’s in a Strategy?

Strategy 52

Strategy Weak Development Team Technical Review Vision 52

Usersnap

SEPTEMBER 21, 2021

A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. The most commonly used KPI for measuring customer satisfaction is the CSAT. Getting this qualitative data can be tricky. The success of every SaaS company lies in the hands of the consumer.

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

ProductPlan

OCTOBER 8, 2019

Whether or not this is a KPI your company is actively measuring, it’s still essential to the long-term viability of your product and business model. They make excellent references and spread the word about how awesome your product is. Creating a Perpetually Positive Product Experience. Anticipate customer behaviors.

Customer Experience 46

Customer Experience User Testing Customer Feedback Onboarding KPIs 46

Userpilot

NOVEMBER 11, 2020

Your SaaS’s Activation Rate is the percentage of users who get to that key event – and a lot of studies have found it to be that optimizing your Activation Rate has the greatest downstream impact on revenue of any KPI you should be tracking. Cross-reference particular actions against User Segments for greater accuracy.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

svpg

SEPTEMBER 21, 2015

That article seemed to strike a chord in people, and I received quite a bit of very positive feedback. The engineers are working with the technology every day and are in the best position to see what’s just now possible. So they are both KPI-based, and they complement each other, but they serve different purposes.

Roadmap 60

Roadmap Product Research User Testing Reporting Tools 60

Userpilot

OCTOBER 3, 2023

The referral stage refers to a phase in the customer journey where satisfied customers become advocates for your product and actively refer new customers or clients for you. Therefore, the KPIs for this stage should include: Net Promoter Score (NPS) to measure customer loyalty and satisfaction.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

PMLesson's Ace the PM Interview

JANUARY 12, 2022

Have you been intrigued by the position of Technical Program Manager? How would you decide on a KPI in building a system, and how do you improve it? The term 'system design' refers to the technical design of the interfaces, modules, data, and system architecture according to some given requirements or specifications of a product.

Technical Review 52

Technical Review Feedback Software Onboarding KPIs Software Review 52

ProductPlan

SEPTEMBER 9, 2019

For product managers, KPIs also provide an easy filter for feature prioritization—if it isn’t expected to impact a KPI, then it shouldn’t be prioritized over something else that will. What makes expert intuition dangerous is that it has a magnetic force that draws us towards repeating positive experiences that have worked in the past.

Data Visualization 62

Data Visualization User Testing Customer Experience Customer Feedback 62

SidsAvenue

MAY 26, 2013

That is to create a Personal KRA/KPI/Goals/Targets Tracker. I have named it CPT (Career Positioning Tracker). This CPT (Career Positioning Tracker) of mine makes my Appraisal Review a fulfilling experience because the tracker helps me in the following Components of the Annual Review process.

Systems Review 40

Systems Review Download KPI Document 40

Gainsight

JUNE 10, 2021

Effective strategies begin with three thoughts: will this have a net negative, a net neutral, or a net positive impact on your customers. Despite the size and global complexity of the company, they developed a vision and roadmap to success with four KPI: revenue growth, lead pass to Sales, retention, and merchant satisfaction NPS.

Feedback Software 52

Feedback Software Research Software User Testing Onboarding KPIs 52

The Product Coalition

JANUARY 12, 2020

If they’re unsure how to define important, you can use the following frame of reference. People want to decide how they do their job because often they really do know better than people in leadership positions. You want to know broadly that in 12 months' time, you want to be in a certain kind of position. But know this?—?you

Weak Development Team 78

Weak Development Team Research Software Onboarding KPIs Customer Experience 78

Userpilot

DECEMBER 5, 2023

TL;DR Customer satisfaction analytics refers to the process of collecting, analyzing, and interpreting data to evaluate how satisfied customers are with a product or service. There’s no single KPI to measure customer satisfaction. What is the KPI for customer satisfaction? What is customer satisfaction analytics?

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Mixpanel

MAY 12, 2020

And then you want to go and really focus on those users and make sure that you’re in a position where you think you can out-serve them compared to any other company that’s out there. But it was really awesome to have this reference back to things from school and go, “oh my God, that actually would be useful here.”

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52

Mixpanel

MAY 12, 2020

And then you want to go and really focus on those users and make sure that you’re in a position where you think you can out-serve them compared to any other company that’s out there. But it was really awesome to have this reference back to things from school and go, “oh my God, that actually would be useful here.”

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52

Userpilot

NOVEMBER 6, 2023

Increase new customer acquisition by incentivizing existing customers to refer others. Top metrics to measure customer growth To assess customer growth effectively, it’s important to consider a variety of key metrics, as no single KPI can tell the whole story. Increase upsells with contextual upgrade in-app messages.

Onboarding KPIs 103

Onboarding KPIs User Testing Feedback Software Analytic Tools 103

Userpilot

SEPTEMBER 2, 2020

Basically, you need to break down your users’ journeys into smaller steps – as many as you can identify and measure – and generate a detailed funnel or growth KPI dashboard. Heap also provides full historical data you can refer to, and allows you to track accounts, not just individual users. Iteratively. Microsurvey tools.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 78

Userpilot

APRIL 7, 2024

Tools that can censor personally identifiable information (PII) are a net positive if not an outright necessity. Analyze data by cohort and see which of your segments behave positively and which of your segments require increased marketing efforts. Tableau’s dashboards featuring KPI overview. Data security. Retention tables.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JANUARY 15, 2021

So, understanding what they do within your product is critically important for: improving new user Acquisition improving user Activation maximizing and increasing Revenue improving user Retention encouraging current users to refer you to new users, etc, etc. So follow these rules: Product Analytics KPIs 101a: Articulate Your Business Goals.

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90