Bain Public

JANUARY 11, 2022

As a product manager, it’s normal to get all kinds of new feature requests from stakeholders (these requests are usually related to pain points). Do you validate the pain point and place it in a parking lot for triage? But how you handle these requests is where it matters. Product team: Roadmap process (e.g.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

ProductPlan

JULY 9, 2019

I recently attended a presentation by Benjamin Evans, Inclusive Design Lead at Airbnb, on product accessibility and his experience with designing for inclusion. The requirement may be to enable access for a specific population, but there are plenty of cases where other customers may also benefit. Will this feature increase a KPI?

User Testing 62

User Testing Customer Experience Product Research Research Software 62

Usersnap

SEPTEMBER 21, 2021

How badly do you want to know if your customers are truly satisfied with your services? A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. This article details everything you need to know about the ins and outs of successful customer satisfaction surveys.

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

ProductPlan

FEBRUARY 8, 2022

Product management owns the product roadmap, and their most important stakeholder is the product’s users/customers. Customer obsession is table stakes, but a top-notch product manager must also be adept at using data to understand how to shape the future of the product. How does the use of the product solve their pain point?

Data Visualization 99

Data Visualization Feedback Software Reporting Tools Research Software 99

Userpilot

DECEMBER 7, 2022

The three main types of KPIs are quantitative, qualitative, and leading KPIs. Revenue, marketing , sales, and customer success KPIs should be measured by different departments responsible for these functions. Using exit surveys to understand why customers leave and offer alternatives to avoid churn. Leading KPIs.

Onboarding KPIs 82

Onboarding KPIs Data Visualization Customer Experience Customer Feedback 82

Userpilot

NOVEMBER 24, 2022

The four stages of the RACE framework implement marketing strategies to Reach new customers, encourage them to Act or interact with your website or social media pages, drive Conversion , and boost long-term Engagement. It helps you implement a customer-centric approach that encourages a long-term customer relationship.

Feedback Software 92

Feedback Software Analytic Tools Framework Onboarding KPIs 92

Roadmunk

OCTOBER 12, 2017

If you manually do that on a small scale for a few users—like recommending products for a few users after studying their purchase behavior—you can gauge if it’s actually helpful. ” The user will understand that a risk is being taken and it may not be a perfect match. If it does, then great.

Artificial Inteligence 55

Artificial Inteligence Data Visualization Feedback Software Analytic Tools 55

ProductPlan

OCTOBER 26, 2021

Delighting customers and creating innovative solutions for their problems dictates our priorities. A selfless approach based on customer empathy and satisfying stakeholders is an asset on the job, but less so for ourselves. To your users and customers? Those skills also come into play when interacting with customers.

CTO Coach 86

CTO Coach User Testing Product Research Data Visualization 86

Radical Product

MAY 5, 2020

An iteration-led approach can move financial KPI up and to the right, but it doesn’t always make our world better. The post-pandemic economy presents us with an opportunity to rethink how we build products. What’s the Real Pain Point ? How do we deliver the solution to the customer?

KPI 52

KPI Vision User Friction Agile 52

Userpilot

SEPTEMBER 9, 2020

Product experiments CAN and WILL improve your customer activation rates, engagement levels and ultimately user retention – so if you’re not doing them, you’re leaving money on the table. That is, changes to the product experience you could make which you think may improve user success. That’s a bad mistake.

Onboarding KPIs 73

Onboarding KPIs Customer Experience User Testing Data Visualization 73

Gainsight

DECEMBER 23, 2019

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. Just in brief, how big should you scale your Customer Success team? CS: So April is a veteran in the customer success space and has over 10 years of experience in SaaS companies.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Userpilot

OCTOBER 7, 2020

Answer: What KPI are you trying to affect with new feature adoption? What steps does a user have to go through to Activate? When you launch a new feature, make sure you provide lots of documentation in your Help Center to answer FAQs, help learners who prefer to read instructions, and to deal with problems that users may encounter.

Onboarding KPIs 75

Onboarding KPIs Customer Experience Analytic Tools User Testing 75

Userpilot

NOVEMBER 11, 2020

Speaking of which: You’ll surely be familiar with some of them, but maybe there are a few new ones in there for you… They are all presented alphabetically below, but we’ve grouped them into five handy categories to get you started: Adoption Terminology. Adjacent Users. Custom Events. Contextual Help. Don’t be like Clippy.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Userzoom

NOVEMBER 18, 2019

We see this day in and day out, across customers in Europe and in North America, where designers are under pressure to deliver designs in rapid Agile Sprint cycles. They’re often in catch-up mode because engineers are waiting for deliverables, and inevitably it’s user research that’s compromised or sacrificed.

User Testing 91

User Testing Product Research UX Data Visualization 91