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Product Development Health Check Playbook

The Product Coalition

Guest post by Angus McDonald, Senior Product Manager at Terem Technologies, and Kayla Li, Delivery Manager at Terem Technologies Word from Scott: Over the years we’ve helped many different teams uplift in different ways. Read on for the Product Development Health Check Playbook written by Angus McDonald and Kayla Li.

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Customer Service KPIs: What Metrics To Track & How To Improve Them With Actionable Strategies

Userpilot

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

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50 Questions I Ask PMs About Data and Their Teams

Amplitude

In my coaching work, I end up talking to lots of product development teams about data, KPIs, running experiments, and “measuring the team”. People are often looking for the silver bullet: “I’m also wondering if you’ve seen any good solutions to the product KPI problem in general.”. Who do they report to?

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How support leaders measure (and improve) the quality of their customer support

Intercom, Inc.

That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. Together, we surveyed hundreds of CX professionals, team leads, managers, and executives to get a deeper understanding of how they measure and improve support quality.

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Help desk metrics: Elevate your customer support with the right insights

Intercom, Inc.

But with so much data to consider, how can you define the help desk metrics that matter for your team? However, KPIs identify more specific goals that can be adjusted based on performance. This can empower teams to take strategic action to improve their overall support experience for customers.

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ChatGPT for Product Managers: 13 Best Prompts

Userpilot

Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. ChatGPT can also summarize long reports, extract key takeaways, and generate meeting agendas, enhancing stakeholder management. You may want to learn who your top competitors are, their value proposition , and their weaknesses.

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70 Scrum Master Theses

The Product Coalition

A Scrum Master should recognize that different stages of a Scrum Team’s development require different approaches: some, teaching; some, coaching; and some, mentoring. A Scrum Master’s principal objective should be to remove themselves from daily operations by enabling the Scrum Team to be self-organizing. A cross-functional?—?be