Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Product Innovation Educators

AUGUST 14, 2023

He is convinced that product is the single most important success driver for tech companies, which is why he founded Prodify to share what he learned from being an advisor to over 50 tech companies to realize their full potential. Ben has led successful technology products for the last 25 years. He

Technical Review 268

Technical Review User Testing Weak Development Team Vision 268

Melissa Perri

JULY 23, 2024

Some of these are Fortune 10 software-enabled companies going through digital transformations. I review strategies and roadmaps. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Roman Pichler

SEPTEMBER 11, 2023

This individual leads the product team, not by being the boss but by exercising emergent leadership. Instead of sending status reports to stakeholders or having steering committee meetings, the individuals are now actively involved in progressing the product and they actively contribute to its success.

Reporting Tools 386

Reporting Tools User Testing Customer Experience Product Research 386

Lenny Rachitsky

MAY 20, 2025

He most recently ran Product Management, Marketing, and Partnerships across Square while reporting to the CEO. After stepping down a few weeks ago, he’s spending his newfound time crystallizing his most important leadership lessons learned over the past decade. They review the manager’s performance. Subscribe now.

Weak Development Team 115

Weak Development Team Data Visualization Technical Review Reporting Tools 115

Lenny Rachitsky

JANUARY 14, 2025

Laura Tacho is the CTO at DX , has taught over 1,000 tech leaders through her course on developer productivity metrics , and on the side is an executive coach for engineering leaders. Her background is in developer tools and distributed systems. I’ve yet to come across a software leader who isn’t.

Product Research 131

Product Research Research Software Data Visualization Reporting Tools 131

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Instead of spending valuable time after the meeting reviewing notes and drafting a summary, do the work in the meeting itself. While screensharing.

Product Research 111

Product Research Reporting Tools Product Management Product Manager 111

Lenny Rachitsky

NOVEMBER 19, 2024

Below, Hilary Gridley , director of product management at WHOOP, shares strategies she’s learned to leverage the latest AI tools to not just become a better manager but to level up her entire team. These tactics and tools are practical and actionable, and you can start experimenting with them today, even if you’re not managing.

User Testing 129

User Testing Customer Feedback Feedback Software Reporting Tools 129

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. Product managers (PMs) are ninjas of aligning people, management, and processes.

Analytic Tools 174

Analytic Tools Data Visualization Feedback Software Research Software 174

Product Innovation Educators

MAY 18, 2020

Instead, I review the lessons learned from myself and my team that created and launched the summit. Product leadership. 14:24] Other decisions we were happy with: Pre-recorded sessions—technology worked. We need to test it better across many platforms. [22:27] That is what this podcast episode is about. Customer research.

User Testing 320

User Testing Research Software Feedback Software Reporting Tools 320

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely.

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

Roman Pichler

DECEMBER 6, 2022

For instance, the marketing strategy, the user experience (UX) design and technology choices have to align to successfully acquire new users, increase conversion, or meet another product goal. On top of everything, you are usually not the boss, and the individuals in the picture above don’t report to you.

Leadership 329

Leadership Technical Review User Testing Reporting Tools 329

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or What do I mean by software product vs software services ?  A billable).  Building

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Centercode

JUNE 27, 2025

Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Platform Overview Managed Services Compare Plans What's New? AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x.

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

Userpilot

NOVEMBER 29, 2023

Performance reporting is essential for product and project managers to make data-driven decisions. In this article, we explore: What performance reporting is Why it is important What to include in a performance report How to create performance reports The best analytics tools for performance reporting Let’s get right to it!

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Feedback Software 105

The Product Coalition

MARCH 23, 2022

A Product Framework from Concept to Delivery: Part 1 Why “FE²AR” As a technology executive, I have seen my share of successful and not-as-successful products. The best products fail nowadays due to a lack of consideration of Ecosystems, an example that I will walk through in Part 2 of this article. Markets need solutions.

Framework 162

Framework Reporting Tools Technical Review Systems Review 162

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Mind the Product

NOVEMBER 21, 2019

As a product leader, you are the product manager for a leadership team, and the tricks you learned in product teams remain valuable, they just need a little tweak. Here, to help you, are five product management tricks and tools for every product leader. You’ve generated interest in your software. Value Proposition.

User Testing 182

User Testing Reporting Tools Research Software Product Research 182

The Product Coalition

SEPTEMBER 8, 2024

Decision-making had become nearly impossible because no one saw the bigger picture , and cross-functional projects were more about navigating through outdated technology than delivering value. Truly getting there requires a fundamental shift in how we think about leadership, accountability, and the very nature of how work gets done.

Technical Review 146

Technical Review Reporting Tools Fractional VPE Software Review 146

Product Management Unpacked

MAY 13, 2020

For example, McElroy’s memo called out the need for a brand man to promote processes that work and outline specific solutions to problems — one of the defining responsibilities of a product manager today. Today, product management has evolved into one of the most critical roles in software organizations.

Reporting Tools 173

Reporting Tools Research Software User Testing Technical Review 173

PMLesson's Ace the PM Interview

MARCH 4, 2025

Discord is a communication platform with text, chat, and video services and over 200 million users.   The Discord interview process typically takes about 3–4 weeks and involves: Recruiter phone screen, Technical screen, Final round. Prepare for several high-level technical questions, but answer briefly.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Technical Review 52

Johanna Rothman

JANUARY 19, 2021

Technical debt accrues when we consciously make short-term decisions that we suspect are not correct for the long term. Technical debt incurs many kinds of costs. I likened it to a balloon mortgage where it often comes due, all at once. ” The customers might well look for another solution to their problems.

Leadership 134

Leadership Technical Review Reporting Tools Consulting 134

PMLesson's Ace the PM Interview

APRIL 2, 2025

Salesforce is a major player in the tech space and globally known for its CRM platform. To land a job at Salesforce, you’ll need polished technical skills, a comprehensive understanding of Salesforce products, and proof that you can add to its culture. What are the different types of software testing?

Analytic Tools 52

Analytic Tools Reporting Tools Technical Review Data Visualization 52

Alchemer Mobile

JANUARY 28, 2020

While we could chat top product management tools and technologies all day, we believe organizational changes will have the largest impact on this industry in 2020. Due to rapidly-changing technology, customers have high expectations for the products they use. When something is broken, they expect an immediate fix.

Product Management 191

Product Management Product Manager Reporting Tools Technical Review 191

Userpilot

NOVEMBER 27, 2023

Having to write progress reports may seem like a nuisance with all the other things you have to do, but they’re essential to ensure smooth project delivery. TL;DR Progress reports provide information about the status of the project: the work completed, work still to be done, and potential challenges.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Feedback Software 105

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. trillion to global GDP, “making it the biggest commercial opportunity in today’s fast changing economy”, according to a recent report by PwC.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

UX Planet

JANUARY 29, 2025

Serving as the primary tool for showcasing skills and experience, they have been the gateway to countless career opportunities. However, in todays rapidly evolving job market, where attention spans are shorter and technology drives decisions, traditional resumes are struggling to keepup.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Arkenea

MAY 12, 2025

In 2025, US businesses face unprecedented challenges finding affordable, quality tech talent. The solution? The Indisputable Case: Why India is the Premier Destination for Software Development Outsourcing The global outsourcing landscape offers numerous options for businesses seeking to optimize their software development.

Reporting Tools 52

Reporting Tools Analytic Tools Software Development Software Developers 52

Mironov Consulting

OCTOBER 19, 2022

And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn.   Not everything that’s reported as a bug is a bug – or should be fixed.  Customers become a professional services/custom consulting company. Bug or feature?  

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Ronke PM

MAY 8, 2024

Table of Contents What does culture-driven leadership mean? The importance of culture-driven leadership in product management. Influential product leaders manage their teams with well-being in mind, necessitating culture-driven leadership. What does culture-driven leadership mean? Final thoughts.

Leadership 94

Leadership Reporting Tools Product Management Product Manager 94

Alchemer Mobile

MARCH 17, 2020

Due to rapidly-changing technology, customers have high expectations for the products they use. This challenge primarily affects people in leadership roles, but keeping the momentum flowing and accelerating is an all-company effort. Challenge #9: I don’t have the right tools in place. What tools do you use?

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Lenny Rachitsky

MAY 6, 2025

For more from Jacob, check out his free LinkedIn profile analysis tool , which just went live on Product Hunt today, his interview preparation report service, and his individual consulting services at ThinkWarwick Global. ” and “Whose opinion does the leadership team value most?”

Development Team Review 57

Development Team Review User Testing Technical Review Systems Review 57

The Product Coalition

FEBRUARY 5, 2021

Then she decided to acquire technical skills in web development to get closer to the product development process. She had many ideas about how to improve marketing tactics but did not have the technical skills to either make the necessary changes on the web or create better solutions using technology.

Technical Advisors 153

Technical Advisors Reporting Tools Product Management Product Manager 153

ProductPlan

SEPTEMBER 2, 2021

They hold qualified women back from climbing career ladders and reaching a senior product leadership position. Yet, they’re still stubbornly absent from the leadership teams in far too many organizations. The Numbers Don’t Lie in Senior Product Leadership Positions. Paycheck Problems for Senior Product Leadership Roles.

Leadership 97

Leadership Technical Review Reporting Tools Customer Experience 97

ProductPlan

MARCH 21, 2024

We get it–your days are packed with roadmap review meetings, brainstorming sessions, and making (what sometimes feels like) too many PowerPoint presentations. We’ve been crunching the numbers, analyzing the trends, and distilling them into bite-sized insights so that you can have the tools you need to thrive as a product leader.

Reporting Tools 105

Reporting Tools Data Visualization Research Software Feedback Software 105