Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. You learned about other roles where your experience in CS can be a springboard for those positions. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

The Product Coalition

FEBRUARY 5, 2021

Often we talk more about the technical skills, like, portfolio management, being more strategic, etc but being good at those things mean nothing if you can’t build a culture conducive to good product management practices. However, this presents two new challenges for Product Leaders: How do you lead a group of leaders?

Leadership 151

Leadership Technical Advisors Product Research Weak Development Team 151

PMLesson's Ace the PM Interview

MARCH 1, 2020

An inside look at product management at IBM and the interview process. Kevin Wei is an Offering Manager at IBM managing Watson Knowledge Catalog and DataStage. Hi I'm Kevin Wei, a product manager (aka an offering manager -- I can get into that in a bit) on IBM's data + AI team. What is an IBM offering manager?

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

BrainStation Product Management

APRIL 8, 2019

The position of Product Manager has been one of the fastest-growing roles in tech in recent years, with a 30 percent growth in job openings year over year. The trouble is, candidates who possess the varied skill set needed for Product Management are elusive and highly sought-after. The Personality Test. The Personality Test.

Technical Advisors 67

Technical Advisors Product Management Product Manager Product Research 67

BrainStation Product Management

APRIL 8, 2019

The position of Product Manager has been one of the fastest-growing roles in tech in recent years, with a 30 percent growth in job openings year over year. The trouble is, candidates who possess the varied skill set needed for Product Management are elusive and highly sought-after. Speak to a Learning Advisor.

Technical Advisors 40

Technical Advisors Product Management Product Manager Product Research 40

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

Sachin Rekhi is the founder and CEO of Notejoy , and a prolific blogger on product management. In this Path to PM post, Sachin and I discuss five practical paths to product management. How did you first break into product management? First off, product management is very communication and leadership oriented.

Technical Advisors 40

Technical Advisors Feedback Software Product Management Product Manager 40

Userpilot

NOVEMBER 29, 2022

What is an ecosystem moat and how can product managers build one? These are the key questions that Austin Yang , the Lead Product Manager at Softr , discussed in his presentation at the Product Drive Summit this year. Companies use community leaders to outsource some of the effort needed to manage the ecosystem.

Customer Experience 97

Customer Experience Technical Advisors User Friction Education 97

The Product Coalition

MAY 15, 2019

One signal I’ve been giving much thought too of late is the collision of two roles, Product Management and Product Ownership. As time progressed many Product Managers wondered if they should be a Product Owner and similarly many Product Owners started to wonder where they fit in relation to their Product Manager counterparts.

Product Management 92

Product Management Product Manager User Testing Product Research 92

UX Studio: Product Management

JULY 14, 2021

Considering that none of the established innovation consulting companies are cheap, you want to make sure your return on the investment is positive. . We are aware that many companies choose their path and manage the challenges themselves. Instead, they are your strategic partners and advisers with solid expertise in your industry. .

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. This should not be confused with technical documentation. If you are starting out fresh I would advise you to explore Google Analytics and Google Firebase.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Userpilot

SEPTEMBER 8, 2021

We generally advise against linear, top-down product tours. Great product tours have a positive effect on just about every important SaaS metric that you can possibly imagine. Imagine if I wanted you to use a task list feature on my project management tool, and I gave you the following instructions: Open the tool.

Analytic Tools 96

Analytic Tools Feedback Software Onboarding KPIs Software Review 96

Userpilot

JULY 13, 2021

That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case. Our SaaS customers that use walkthroughs have managed to achieve: Higher activation rate. I hear you.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Alchemer Mobile

APRIL 14, 2020

How do you manage executive expectations, customer expectations, and technical resources? How do you promote gender diversity in the product management field? I’m a product manager at Dropbox , and I have been a product manager now for about just under 10 years. I’m a product manager at Stripe.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Before that, I was a general manager at Microsoft.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Userzoom

AUGUST 24, 2017

Executives, Marketers, Designers, and Product Managers all want to make an informed decision and manage risk intelligently. I know, I know – it’s not the technical definition, but this has served me well for 2 decades. Research findings can be presented in various ways. Insights : “Tell me something I don’t know.”

Data Visualization 55

Data Visualization Customer Feedback Customer Experience Technical Advisors 55

Pragmatic Marketing

SEPTEMBER 16, 2009

Barbara Nelson said in The Politics of Agile , “When product managers weren’t looking, the developers went agile.” ” Indeed, many Product Managers were taken by surprise at the speed of Agile’s adoption. Ultimately, we are responsible for the success of the product and, thus, the company. The Problem.

Technical Advisors 70

Technical Advisors Technical Review Feedback Software Agile 70

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I started as a product manager and ended up as the VP of product. Then, being the head of the department, I was responsible for managing multiple teams.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Intercom, Inc.

AUGUST 19, 2021

I think we started building actual product teams maybe six months after I joined, and we actually hired a PM and a designer and an engineering manager, and so on so forth. Take care of the present, and the future will take care of itself,” or whatever. What are you talking to me for?” ” I’m like, “Annual?

Reporting Tools 178

Reporting Tools Technical Advisors Feedback Software Data Visualization 178

UX Studio

JANUARY 24, 2024

But I also advise designers not to oversee the business side of the relationship. So after 10 days of running the pilot, I held a session with all the attendants to present data [00:07:00] and identify opportunities for improvement. Sometimes I like to go back to this moment. To reconnect with my purpose as a designer.

Research Software 63

Research Software Feedback Software UX User Testing 63

Userpilot

DECEMBER 6, 2021

The tools that make up a customer success platform will: Collect and present customer data on behavior, needs, and customer health. Few customer success managers are also developers. A customer success platform designed for non-technical people will help your customer success teams be more efficient. #3

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Business of Software Conference

NOVEMBER 26, 2018

They’re very trusting, the technically sophisticated, and they really just wanted to get time back in the day. She deals with many people, she might be an executive or founder and investor, a manager, or many other job roles. These are things that a typical product management process wouldn’t find.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Userpilot

SEPTEMBER 7, 2023

To enable data sharing for team collaboration, you can use growth tools for data management , data sharing across teams, and analytics dashboards for different departments regardless of technical expertise. This allows you to create positive user experiences. You can then identify trends and use them to map out the user journey.

Data Visualization 101

Data Visualization Customer Feedback Analytic Tools User Testing 101

Product Talk

APRIL 7, 2021

I am a former chief product officer and now coach and advise product leaders and teams. The idea is to have a product trio —a product manager, a designer, and a tech lead—working and owning product decisions together. Is it technically feasible?” I’m joined today by Hope Gurion. Hope Gurion : Hi, everybody.

Product Research 215

Product Research User Testing Research Software Data Visualization 215