Userpilot

OCTOBER 24, 2022

An NPS program is a tool that allows you to conduct NPS surveys and collect feedback from users. To build an NPS program for your SaaS product, you need to first segment customers and decide who to survey. Then, you should set the timing and frequency of sending NPS surveys. For example, you surveyed 100 customers last year.

Feedback Software 90

Feedback Software Analytic Tools Research Software Software Review 90

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow. Let’s dive in!

Feedback Software 90

Feedback Software Analytic Tools Research Software User Testing 90

Userpilot

SEPTEMBER 2, 2022

On the hunt for the best instructional design software to create course content and engage learners? In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. TLDR; Instructional design software helps you create custom eLearning courses and training material.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Software Review 92

Intercom, Inc.

NOVEMBER 2, 2021

Countless theories have tried to explain the “Great Resignation” we’re experiencing, but none have managed to pinpoint an exact cause. One thing that will always be on that list, however, is good management. The data suggests bad management is a real and significant issue. It’s the managers. Always ask for advice.

Product Research 291

Product Research Software Review Feedback Loop Feedback Software 291

Intercom, Inc.

APRIL 8, 2020

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation. We decided that now is not the time to experiment with slower ways of shipping.

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Userpilot

FEBRUARY 24, 2023

We’re having a closer look at the key Appcues analytics features, discussing their pros and cons, and checking out a few user reviews. With Userpilot, you can also use company data and survey results, including quantitative and qualitative NPS responses to create segments. The process of creating events is completely code-free.

Data Visualization 87

Data Visualization Analytic Tools Onboarding KPIs Software Review 87

The Product Coalition

NOVEMBER 29, 2022

switching from analytical work or coding to running a meeting). A study by Cornell University and Qatalog found that almost half of people surveyed said that context switching makes them less productive and causes fatigue. How do you manage context switching? Review your time : review where your time went.

Software Review 130

Software Review Technical Review Management Management 130

Usersnap

DECEMBER 19, 2023

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)? Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. Satisfaction Scale 2. Likert Scale 3.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

JULY 7, 2021

How can you build a user feedback survey and use it in your SaaS? Through contextual, in-app surveys, you can gather precise and accurate user feedback to help you fight churn and inform product development. So let's take a more in-depth look into how to create surveys and ways you can use the insights you collect.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

DECEMBER 6, 2023

What does it have to do with product management or product design? The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. Let’s dive in!

Feedback Software 85

Feedback Software Analytic Tools Research Software Reporting Tools 85

Usersnap

DECEMBER 14, 2021

Why isn’t every SaaS business carrying exit surveys when their users cancel? Whether you call them cancellation surveys, churn surveys, or exit surveys, these are simple tools anyone can use. What are exit surveys in SaaS? What are exit surveys in SaaS? The importance of using exit surveys.

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96

Userpilot

FEBRUARY 26, 2023

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. Mixpanel Analytics helps product managers track and analyze customer behavior and product usage with its powerful features. Mixpanel vs Google Analytics.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Software Review 89

Usersnap

DECEMBER 1, 2021

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? However, if you can’t make sense of the voice of the customer survey results, it will feel like that. What is a Voice Of The Customer Survey? Negative Reviews.

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Sending in-app surveys to gather relevant feedback and iterate your strategy. Encouraging referrals and reviews to expand word-of-mouth.

Analytic Tools 72

Analytic Tools Feedback Software Research Software Customer Experience 72

Business of Software Conference

JUNE 17, 2021

Background The Survey Questions Results: The Numbers Results: Anecdotes BoS Commentary Further Reading (and Watching). Software companies, and BoS participants in particular, have often been at the forefront of major changes including remote working. The Survey Questions. The worst thing about remote work: Sample survey answers.

Product Research 111

Product Research Reporting Tools Research Software Software Review 111

Userpilot

APRIL 30, 2024

Meagan Glenn , Senior Program Manager (Success and Product) from Lavender lays it out for us in this interview. Glenn delves into different ways for leveraging feedback, managing negative responses, common mistakes companies should avoid, and much much more. PMF, CSAT, and NPS surveys are vital for SaaS companies to conduct.

User Testing 83

User Testing Customer Feedback Feedback Software Data Visualization 83

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 85

Feedback Software Analytic Tools Data Visualization Product Research 85

Usersnap

JULY 27, 2021

If you’re sending generic customer feedback surveys, then you are wasting your time. And if you’re sending looong customer surveys, then don’t expect a ton of feedback responses. That’s why we are introducing mini-surveys. You can send out the feedback survey via website pop-ups and emails to maximize the distribution.

Feedback Software 64

Feedback Software User Testing Customer Feedback Product Research 64

Gainsight

MARCH 31, 2020

We surveyed CEOs, CROs, and CCOs of late stage private cloud companies (e.g., The first learning came from the survey responses themselves. We emailed a population of 82 respondents and received 41 surveys back. As companies shrink their businesses and staff, they will need less software from their vendors. ” 11.

Research Software 105

Research Software Product Research Technical Review Software Review 105

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? To analyze customer sentiment accurately, these tools dig into a text (social media posts, user reviews , messages, etc.) Use customer satisfaction surveys to collect sentiment data.

Data Visualization 88

Data Visualization Feedback Software Analytic Tools Reporting Tools 88

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

AUGUST 31, 2023

The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. Heap offers relatively simple installation via a code snippet for auto-collecting events. Set up custom events using Google Tag Manager.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Reporting Tools 84

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. In this article, we cover: Why user segmentation is essential for product managers. By segmenting users, product managers can deliver tailored onboarding experiences via personalized in-app content and relevant feature highlights. JBTDs, user roles, etc.).

Analytic Tools 89

Analytic Tools User Testing Customer Feedback Feedback Software 89

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? Customer lifecycle management (CLM) is the process of tracking and managing customer relationships through each phase. Invite customer reviews, encourage referrals, and create loyalty programs at the loyalty stage. What is customer lifecycle management?

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. Good onboarding software contains interactive walkthroughs, modals, tooltips, segmentation options, analytics, automation, in-app surveys and help centers. Table of Contents. Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Play video tutorials directly in-app.

Feedback Software 80

Feedback Software Analytic Tools Research Software Data Visualization 80

Userpilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? We also explain why it’s important for product managers and share useful tips. What is root cause analysis in product management? It’s used to identify the underlying causes of issues or faults in a product or the product management process.

Feedback Software 104

Feedback Software Analytic Tools Research Software User Testing 104

PMLesson's Ace the PM Interview

APRIL 9, 2020

Software development is one of the few highly skilled occupations that doesn’t require any professional certification. To fill growing demand for skilled developers, coding bootcamps began popping up in 2012. Course Report has followed the coding bootcamp industry since 2013. Career Karma’s Online Coding Bootcamp Guide for 2020.

Software Review 52

Software Review Data Visualization Technical Advisors Analytic Tools 52

eG Innovations

MARCH 31, 2021

While the early months of lockdown were characterized by IT teams rushing to procure hardware, spinning up additional cloud services, and pushing through software contracts, we’re now in a place where we can take a step back, breathe, and figure out what the path forward is going to look like for digital workspaces. Register for the webinar.

Reporting Tools 98

Reporting Tools Product Research Data Visualization Analytic Tools 98

Gainsight

DECEMBER 6, 2022

The goal of Executive Business Reviews (EBRs) is to demonstrate your unique value to the customer and convey a sense of how important the customer is to you. T imely , which also means that having a business review every month is not necessarily a good thing. Don’t send prep notes or surveys too close to the EBR.

Software Review 52

Software Review Customer Feedback Feedback Software Customer Experience 52

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 87

Feedback Software Analytic Tools Research Software Software Review 87

Userpilot

APRIL 9, 2024

Known for its code-free onboarding flow creation, Appcues enables personalized in-app experiences focusing on user engagement and retention. Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required How can onboarding software improve the customer onboarding process?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

FEBRUARY 3, 2023

Then, collect direct customer feedback with in-app surveys. You can use CES , CSAT , and NPS surveys across the entire customer journey. Perform social listening on social media and review sites to see an unfiltered look at what customers are saying about your brand. Create in-app surveys code-free with Userpilot.

Analytic Tools 92

Analytic Tools User Testing Research Software Feedback Software 92

Userpilot

DECEMBER 7, 2023

Customer experience management vs customer relationship management? CRM uses specialized software to manage customer relationships, analyze data, and improve outcomes by personalizing services and expecting customer needs. What is customer experience management (CEM)? What is customer relationship management (CRM)?

Customer Experience 88

Customer Experience Feedback Software Analytic Tools Customer Feedback 88

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. An onboarding survey is an interactive form designed to gather feedback – they are versatile tools and can be used in many ways. Let’s dive in!

Feedback Software 91

Feedback Software Product Research User Testing Customer Feedback 91

Userpilot

JUNE 30, 2023

We’ve handpicked the right survey questions under different research categories to make everything easy. TL;DR VoC survey employs quantitative and qualitative research to understand customer needs , pain points , and perceptions of your company at different touchpoints in their journey. What is the voice of the customer survey?

Customer Feedback 87

Customer Feedback User Testing Feedback Software Data Visualization 87

Atlassian

FEBRUARY 3, 2022

In 1988, Hewlett Packard (HP) conducted an internal review of their software development processes and set a target to improve their code quality tenfold. Eventually, they concluded that incorporating code reviews into the development cycle saved more money than resolving defects after they were found by customers.

Software Review 111

Software Review Technical Review Systems Review Feedback Software 111