ProductPlan
APRIL 5, 2022
The first internal group to train is marketing. When training marketing staff on your new or updated product, you have to be clear on the new or updated product and its benefits because marketing will ultimately be the storytellers and message creators for the solution. Support’s training must therefore delve into far more detail.
ProductPlan
APRIL 5, 2022
The first internal group to train is marketing. When training marketing staff on your new or updated product, you have to be clear on the new or updated product and its benefits because marketing will ultimately be the storytellers and message creators for the solution. Support’s training must therefore delve into far more detail.
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Userpilot
OCTOBER 26, 2023
When investing in third-party SaaS applications, you still need to assess estimated returns, implementation, and staff onboarding and training costs but not development or maintenance costs – that’s on the vendor. Staff onboarding and training costs. Assess estimated returns over the software’s whole lifetime.
Mironov Consulting
SEPTEMBER 22, 2020
Filed under “whiny excuses from product management for missing delivery dates.” So IMHO, calling something an MVP invites chaos. Support needs installation guides, training sessions, FAQs, bug reporting categories. Subtle distinctions are lost. Our fussy maker-side warnings and caveats and qualifiers are forgotten.
Mironov Consulting
OCTOBER 19, 2022
Product management doesn’t run Engineering; Engineering runs Engineering. And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn. But there are some engineering team configurations that I see as problematic. So
The Product Coalition
MARCH 6, 2019
2 Training & Support B2B products might need a guided tour, more support and service to train the end users of the client organization. It might even entail a dedicated account manager providing in-office training and phone support/demos etc. for the client organization.
Centercode
AUGUST 7, 2020
Beta and Delta Managers. When you’re managing beta and delta testing, you’re tasked with providing accurate, useful insights to several different stakeholders — reporting and prioritizing issues for Engineering and QA, feature acceptance for Product Management, contextualizing insights for UX, even testimonials for Marketing.
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