Userpilot

DECEMBER 6, 2022

Take both positive and negative feedback seriously; they are equally important to building fantastic customer experiences. UX research insights are important to the product design process because they help to: Create a customer-focused product. Find friction points and act on them. What are user insights?

Data Visualization 91

Data Visualization Customer Feedback User Testing Feedback Software 91

Mind the Product

APRIL 6, 2020

Product (and company) strategy is the backbone that guides product goal-setting and roadmap definition, although it’s sometimes overlooked or confused with having a vision. Without it, product teams become feature teams focused on outputs and not outcomes. Note: This post was written before the Covid19 lockdown.

Product Strategy 110

Product Strategy Strategy Feedback Software Customer Experience 110

Userpilot

MARCH 13, 2024

TL;DR Feature ideation is a process through which product teams brainstorm ideas for new features to introduce to their product. It helps you meet user needs, enhance user experience , improve product value, and gain a competitive advantage. Customer interview pop-up in Userpilot.

Data Visualization 92

Data Visualization Weak Development Team User Testing Feedback Software 92

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. Start with mapping the customer journey. What is a SaaS onboarding funnel?

Analytic Tools 89

Analytic Tools Onboarding KPIs Research Software Feedback Software 89

Gainsight

JUNE 28, 2021

A key part of this strategy is to build and use customer health scores, a functionality Gainsight created in its own customer success platform for all its customers. While scoring based on product adoption is used by many companies, that alone is not enough to get a holistic health of your customers.

User Testing 59

User Testing Customer Experience Customer Feedback Onboarding KPIs 59

Userpilot

JULY 15, 2022

Tracking and keeping an eye on micro-conversions are important because they help you: Get insights on user behavior : Not all customers use your product for the same reasons. Micro-conversions help you understand user behavior and activities. For any SaaS product, tracking macro conversion is important.

Customer Experience 95

Customer Experience Customer Feedback Data Visualization User Testing 95

Userpilot

JULY 18, 2023

A project management tool enables effective planning and execution of product initiatives. Wireframing and prototyping software aids in designing and validating product UI and interaction flows. Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making.

Analytic Tools 88

Analytic Tools Feedback Software Research Software Reporting Tools 88

Userpilot

JULY 22, 2023

TL;DR Land and expand strategies can help you increase LTV, boost retention rates , lower churn rates , and build stronger customer relationships. You need a clear target market, proper positioning, product-market fit, and the right sales process for a land and expand strategy to work. upselling vs cross-selling).

Feedback Software 72

Feedback Software User Testing Strategy Onboarding KPIs 72

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. They can also help product managers secure key stakeholder buy-in. The more of them your product has, the happier your customers are.

Framework 84

Framework Feedback Software Onboarding KPIs User Testing 84

Modus Create

SEPTEMBER 20, 2021

User personas highlight gaps or assumptions in our understanding of customers, revealing insights relevant to all business departments. Organizing workshops to involve stakeholders in persona creation has two major benefits: Holistic understanding – Usually, each team tries to understand customers from their lens.

Customer Feedback 97

Customer Feedback Customer Experience User Testing Data Visualization 97

Userpilot

OCTOBER 11, 2022

Product vision is the long-term objective for the product and serves as the North Star for the product team. A product vision statement describes the product vision to the internal and external stakeholders and customers. Product vision and company vision overlap in single-product organizations.

Vision 99

Vision Analytic Tools Data Visualization Reporting Tools 99

The Product Coalition

MAY 19, 2020

As a result, it becomes tricky to know whether your performance meets your long-term goals. Maybe you want to see if your existing systems still meet your goals. Or maybe you’re working out which features should make it into your product. Are they addressing your pain points adequately?

Reporting Tools 78

Reporting Tools Feedback Software Software Review Systems Review 78

Userpilot

JUNE 19, 2023

User flows are typically an intricate, detailed graphical representation of the specific steps in a path or process that a user takes to complete a given task (i.e., User journeys are a much broader term, representing a holistic view of the complete customer experience (i.e., An example of a detailed user flow diagram.

Data Visualization 84

Data Visualization Analytic Tools User Testing Customer Experience 84

Bain Public

FEBRUARY 26, 2020

Livescale is a software company in Montreal bringing brands an innovative live video shopping solution to create authentic and engaging relationships with customers. Who is the face behind the innovative product management? Meet Chanida Rayrolles, Product Manager at Livescale.

Research Software 52

Research Software User Testing Feedback Software User Friction 52

Userpilot

OCTOBER 25, 2022

In general, strategic product management focuses on the key decisions that need to be made to ensure long-term product success. Strategic Product Management Activities and Tips. Goals are important aspects of the product strategy. They tell the product management team what they need to achieve.

Product Research 87

Product Research User Testing Customer Feedback Research Software 87

Intercom, Inc.

OCTOBER 16, 2019

One approach to price setting is to think of pricing along a continuum with self-service pricing at one end of the spectrum (such as applications costing under $50/month, allowing customers to purchase with a credit card) through to enterprise pricing (such as applications costing $50-100,000 a year) at the other end. Gaining new customers.

Strategy 195

Strategy Customer Experience Inbound User Testing 195

Bain Public

FEBRUARY 3, 2022

Their investment tool helps customers grow and manage funds effortlessly. Who is the face behind Timechain’s innovative product management? Meet Mario Munoz, the Product Manager at Timechain. This helps him outline their challenges and present them to the leadership team so the product can continue to improve.

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

Userpilot

JANUARY 6, 2023

That’s because you only build what customers need. Developing only the features that are in line with product vision also increases velocity. Regular backlog grooming and demo meetings give the team a chance to clarify what to build. They are bigger than user stories but smaller than initiatives. What are initiatives ?

Onboarding KPIs 86

Onboarding KPIs User Testing Customer Experience Feedback Software 86

PMLesson's Ace the PM Interview

NOVEMBER 8, 2021

First, I'll talk a little bit about Facebook's mission and strategy and why we might be interested in getting into a movie product. From there, I'll do a customer segmentation and prioritize one. Target Users Geom by Anna Golde Celena: So now I'm going to do a quick customer segmentation. Stephen: Yeah, that sounds good.

User Friction 52

User Friction Customer Experience Management Management 52

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience. Why redesign?

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

The Product Coalition

MARCH 11, 2020

It is ideally a galvanizing document to drive vision, bring teams into alignment and commitment, and lead them and your customers to your future, promised destination. As you progress in your career, you will begin to gain ownership of a set of product features, a product, or a product line. Marketing?—?Do Partners?—?Can

Roadmap 78

Roadmap Weak Development Team User Friction Document 78

Modus Create

APRIL 27, 2020

The modernization of web applications is a core requirement as customers demand high performing and well-designed user interfaces. The following React migration best practices are helpful to product managers, developers, user experience designers, quality assurance engineers, and DevOps engineers. Invest in Open Source.

Feedback Software 84

Feedback Software Reporting Tools Technical Review Software Review 84

Product Solving

AUGUST 26, 2020

Hiten Shah said it nicely on Twitter recently: Hiten Shah @hnshah Friction is the keyword in product development. 5:39 PM ∙ Jul 26, 2020 108 Likes 11 Retweets Building products is, indeed, all about friction. What really is product friction? It takes one click to join the meeting.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

Alty

FEBRUARY 16, 2017

Need some help with filling it out or creating a custom one from scratch? User personas are semi-fictional profiles of your ideal customers/users, which outline their behavior patterns, goals, needs, aspirations and pain points. Your Product Goals. Check out the commentary below.

Research Software 50

Research Software User Testing Technical Review Data Visualization 50