UX Planet

FEBRUARY 19, 2024

This article is for aspiring designers who are still creating a strong introduction to their UX or UI portfolio. A bad first impression could ultimately hurt your chances of landing a dream job. People see selling as a bad word but it ultimately makes life easier if you know how to do it. Former UX Design Intern at Google.

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UX Technical Review Customer Experience Weak Development Team 92

The Product Coalition

MARCH 11, 2021

Quality assurance supports software companies to meet their client demands and expectations. And also is a way of preventing errors and defect bugs in the software development process. It involves testing requirements during the development process until the project is completed.

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Software Developers Software Development Reporting Tools Feedback Software 179

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! Want to see how Userpilot can help you inform and implement your UX strategy?

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

Userpilot

JANUARY 15, 2024

Looking for ways to incorporate empathy in UX design? We cover: The difference between sympathy and empathy in UX design. Tools for user research and empathic UX design. Sympathy vs empathy in the UX design thinking process Sympathy is acknowledging and understanding users’ struggles while interacting with your product.

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User Testing Customer Experience Data Visualization Research Software 99

UX Studio

JULY 31, 2023

Building a digital product or service requires a team of people with different attitudes and backgrounds to work together on a daily basis. Creating an environment where everyone on the team feels motivated and happy is essential for a successful collaboration. There is a digital product that a dedicated team wants to improve.

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UX User Testing Product Research Weak Development Team 72

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. So, it was natural that we should want to develop a talent growth plan for our people. Team execution and development.

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Weak Development Team Feedback Software Research Software Development 108

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

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Analytic Tools Research Software Feedback Software Data Visualization 98

Roman Pichler

JUNE 7, 2021

Be Clear on When to Involve the Stakeholders and Development Teams. Complex and high-impact decisions, however, are best made together with the stakeholders and development teams. Additionally, include the development team members in product backlog decisions , and always choose sprint goals together.

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Weak Development Team Product Research Workshop Customer Experience 156

Userpilot

JUNE 20, 2023

So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. User trust in UX refers to the feeling of security and satisfaction users experience when using your product.

User Testing 87

User Testing Customer Feedback Customer Experience UX 87

freshtrax

MAY 24, 2022

Nowadays, it has become common to consider UX design during product development and growth. Along with including UX design, various approaches to designing a better user experience have emerged. The area of UX design to consider differs depending on whether the object to be designed is digital or analog.

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UX Data Visualization User Testing Reporting Tools 105

Userpilot

APRIL 8, 2021

We’re not going to pretend here you can prevent UX debt. Let’s face it: UX debt, just like technical debt, is unavoidable. Talking about UX debt, under such circumstances, may feel a lot like this: “When your city is getting bombed and someone comes over and tells you you have an ugly bathroom”. Why does UX debt happen?

Research Software 98

Research Software Feedback Software UX Weak Development Team 98

ProductPlan

MARCH 12, 2019

Cultural fit is a relatively new concept in hiring and team building. This has given hiring managers the confidence to reject prospects who look perfect on paper, but might not mesh with the existing team and company norms. Culture sets the tone, permeating every aspect of the team and the quality of their work.

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Weak Development Team User Testing Magazine Positioning 82

UX Studio: Product Management

JULY 29, 2020

UX studio has conducted an expert review for the IT company IncQueryLabs to discover why their website did not perfo rm well. . IncQueryLabs builds software toolchains to boost industrial digitization efforts, by helping their clients to achieve higher quality, faster time to market, reduce development costs, and break vendor lock-in.

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Software Review UX User Testing Data Visualization 62

Intercom, Inc.

JUNE 10, 2020

I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. It takes years to build, and therefore ranges from very weak to very strong.

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Research Software Weak Development Team Reporting Tools Customer Communications 291

Ronke PM

AUGUST 16, 2023

Table of Contents Technical Support Customer Success/Relationship Managers Marketing Sales Team Data Scientist Finance UX Researcher UX Designer Content Designers and Conversational Designers Engineering Legal Security (IT) PMO (Product Management Office) (Bonus!) Finance One of my favorite teams to partner up with is finance.

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Onboarding KPIs Weak Development Team Research Software Customer Experience 52

The Product Coalition

JANUARY 12, 2023

Not enough people spend enough time on defining vision and purpose Most value propositions are weak Companies don’t adapt their team typology to make a product Very few products are indeed prioritized by value User Reasearch and UX are ofter used in the wrong way 1. Here is what I noticed. targeted and user centric.

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Product Research User Testing Weak Development Team Customer Experience 123

UX Planet

FEBRUARY 21, 2024

As a Product Designer working in a high-performing software team, I am tasked and responsible for championing user value, ensuring that the end user's needs are met when using the product. It was a valuable growth for me to be deeply involved in assessing business values and technical feasibility with my team.

Feedback Software 89

Feedback Software Research Software User Testing Product Research 89

Roman Pichler

FEBRUARY 2, 2021

The latter would work with one or more development teams to get the specification implemented. During the development phase, the product manager would be only loosely involved, typically attending a project steering meeting and possibly issuing change requests.

Agile 248

Agile Product Research User Testing Feedback Software 248

UX Studio: Product Management

SEPTEMBER 19, 2019

What is it that everybody does in the UX industry, but does it differently? Probably one of correct answers is the UX design process. In our field, it is not a surprising thing if there are differences in the ways we build up our UX processes – everyone can have their own methods. Here’s how we do it at UX studio.

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UX User Testing Research Software Feedback Software 84

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. We can create empathetic, intuitive systems When everyone on the team is empowered to understand data, they can make more informed decisions and measure their own success. Meet Francesca. for sharing information.

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Data Visualization UX Analytic Tools Reporting Tools 137

Userpilot

OCTOBER 11, 2022

Reasons for customer dissatisfaction: Your product feels like it’s not fully developed. An unhappy customer feels that your product failed to meet their expectations. Customer dissatisfaction occurs when your product does not meet user expectations. The product or service fails to meet customer expectations.

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Customer Feedback Feedback Software Customer Experience User Testing 89

The Product Coalition

SEPTEMBER 4, 2020

I became director of communications, leading the development of intranets and web applications. Challenges aside, I enjoyed the close-knit teams and easy access to upper management which enabled quick decision making. Designers vs Developers The work culture in this large organization was unlike anything I’d ever experienced.

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Weak Development Team Systems Review Customer Experience Software Review 126

UX Studio: Product Management

JUNE 22, 2021

They get most of the recognition, but they also have to be involved in everything, which is super tiring and often leads to stress, burnout, and bad health. They don’t have to make every decision and double-check everything done by their teams. Context: the most important tool to empower your team. All without their manager.

Data Visualization 130

Data Visualization User Testing Analytic Tools Weak Development Team 130

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.

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UX User Testing Weak Development Team Customer Experience 179

Bain Public

MARCH 21, 2020

Here’s the story of how Bain Public came to be: The Beginning of Bain Public Meet Paul. A few years ago, after an 8-year stint working as a product manager for startups in Silicon Valley, Paul realized something about the tech organization ecosystem in his hometown of Montreal: many of them had poor product culture. Building Roadmaps.

User Testing 52

User Testing Weak Development Team Feedback Software Customer Experience 52

Product Innovation Educators

OCTOBER 16, 2023

6:49] How is poor CX costly to an organization? Some companies already have UX researches who specialize in qualitative research. Then we can all sit around a meeting table and say, “I think people need this cup idea that we have.” Solving this problem means hiring the right teams. Then we need research.

User Testing 104

User Testing Product Research Customer Experience User Friction 104

Userpilot

MARCH 24, 2021

It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. It helps you find product-market fit and gives your team direction. This is a high-level document to give your team direction. If you want to learn more, keep reading.

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Product Research Onboarding KPIs Product Strategy User Testing 119

Userpilot

JUNE 30, 2022

Without it, you’d find yourself implementing features for the wrong customers, distorting your value proposition, and leading your customer support (CS) team to burnout from dealing with bad-fit users. 75% of companies will break up with poor-fit customers, according to Gartner. Let’s go over the concepts.

User Testing 85

User Testing Feedback Software Analytic Tools Customer Experience 85

PMLesson's Ace the PM Interview

MAY 12, 2022

This article is part of our series on UX and Product Design, and is based on writing by Garron Engstrom for Exponent's upcoming Product Design Interview Course. Trying to get ready for an upcoming UX designer interview? Startups and big companies alike use these interview steps to assess UX designer candidates. Big Project.

UX 52

UX Research Software Technical Review Onboarding KPIs 52

The Product Coalition

JULY 11, 2022

Learn how to build a DEEP backlog and conduct productive refinement calls in order to maintain a happy and agile team. Is the work well distributed throughout the team, or are some overwhelmed while others with too much spare time? A not well refined backlog causes many problems for the team. Let's start with a reflection.

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Weak Development Team User Testing Product Research Customer Experience 107

Userpilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? Reasons why customers churn: #1: Customers churn when there is a bad product-customer fit and your product’s features don’t align with their needs. 3: Poor customer service or experience with the sales teams can make customers churn.

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Feedback Software Research Software User Testing Customer Experience 90

Userzoom

JUNE 9, 2020

I’m in the unusual position of seeing directly (and indirectly) how hundreds of businesses’ digital departments across different industries have reacted to COVID-19, through my role as a UX research partner at UserZoom. Use your analytics, product teams, front-line customer teams, and explore all this data.

User Testing 121

User Testing Product Research Research Software UX 121

Roman Pichler

FEBRUARY 2, 2021

The latter would work with one or more development teams to get the specification implemented. During the development phase, the product manager would be only loosely involved, typically attending a project steering meeting and possibly issuing change requests.

Agile 156

Agile Product Research User Testing Feedback Software 156

Mironov Consulting

JUNE 27, 2020

On our side, we have expensive/talented/experienced sales teams that either close their few big deals this quarter or are put on notice. While we don’t know everything that’s been said during a 3-or-6-or-9 month sales effort, good sales teams will have briefed us on hot topics. Roadmaps are shared. Demos are shown. Why Does It Matter?

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. This enables the marketing team to set clear expectations from the very beginning of the marketing campaign. Strong positioning makes the work of the marketing and sales teams easier.

Research Software 94

Research Software Feedback Software Analytic Tools Positioning 94

Userpilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Much of the success here depends on how competent and motivated the CTO and their team is.

Research Software 92

Research Software Feedback Software Analytic Tools Onboarding KPIs 92

Userpilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. If a customer has a smooth experience and meets the goal with few or no issues, they will consider the product successful.

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Customer Feedback Feedback Software Customer Experience User Testing 93