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Five star advice: Insider tips for dealing with software review sites

Intercom, Inc.

Some 84% of people trust online reviews as much as a personal recommendations, reason enough why every business should be concerned with who reviews their product and what they have to say about it. What do we mean by the term “review sites”? Not all review sites are made equal. Peer review sites.

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Common Usability Issues with Web APIs: And How Discovery Can Help

Product Talk

Remember, an API defines a pre-defined language for how code can interact with another service. Field names werent descriptive and no further context was provided. Sometimes its due to documentation simply not being a priority. But more often than not, its due to the curse of knowledge. Why does this happen?

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TEI 328: Getting started with Jobs-to-be-Done – with INDUSTRY and Mike Belsito

Product Innovation Educators

I am changing the name of the podcast to Product Mastery Now. The new name is coming soon. The logo will look the same—just the name is changing. . Second, he is also the co-founder of Product Collective and the co-organizer of INDUSTRY, the conference for software product managers. The new name is coming soon.

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Strategy Blocks: An operator’s guide to product strategy

Lenny Rachitsky

Basic definitions Strategy has benefited from several excellent foundational frameworks over the years, from Michael Porter’s work to Good Strategy Bad Strategy , Playing to Win , and The Art of War , to name a few. Next, cluster related problems into broader themes, and give each theme a relatively short and pithy name.

Strategy 123
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11 Best Customer Success Tools in 2024 (for Startups to Enterprises)

Userpilot

Let’s review everything your customer success team has to do in the absence of any customer success tools. Best customer success software for startups and small companies. Best customer success software shortlist ClientSuccess – starting from $15,000/year. Defining a customer success tool and other FAQs.

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Product in Practice: Getting Started with Several APIs (And the Challenges I Faced)

Product Talk

Its written to help non-engineers understand the value of software engineering. Its chock-full of stories about how the author solved business problems by writing code. Even though it had been ten years since I had written a line of code, I decided to dive back in and I started automating my business logic. It wasnt easy.

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How to Choose the Right KPIs for Your Product

Roman Pichler

This might have involved observing target users, interviewing them, carrying out competitor research, and using throw-away prototypes, to name just a few strategy validation techniques. Carefully select them by using the factors discussed above, and regularly review and adjust them. Therefore, limit the number of KPIs you use.