UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. Additional statistics reinforce this argument: 74% of SaaS companies consider their product the primary driver of growth OpenView, 2022.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

MAY 17, 2025

Many product teams dont truly understand their app user journey. Wasted ad budgets, failed feature launches, and a flood of support tickets. App onboarding: When a user opens your app, they need to be able to answer How can I achieve what I came here for? Ive felt that sting. in under a minute. Contextual upsells (e.g.,

Analytic Tools 66

Analytic Tools Research Software Feedback Software Data Visualization 66

Userpilot

MAY 17, 2025

Youll hear the same generic list: improve onboarding, send push notifications, or show in-app messages. Did the user discover a core feature? Contextual onboarding: Show only whats relevant to help users reach value fast. A contextual onboarding process does exactly that. They care about what happens after.

Feedback Software 76

Feedback Software User Testing Strategy Customer Experience 76

Lenny Rachitsky

OCTOBER 27, 2024

Brought to you by: • Pendo —The only all-in-one product experience platform for any type of application • Vanta —Automate compliance. She’s been at the center of some of the company’s most foundational products, including Facebook’s early growth team.

Onboarding KPIs 120

Onboarding KPIs CTO Document Leadership 120

Userpilot

OCTOBER 19, 2024

Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations. Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. Regular updates : The product is frequently improved based on user feedback.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

The Product Coalition

OCTOBER 16, 2024

Then, hearing the idea repeated — delete, delete, delete — I started to think about products in general and roadmaps specifically. Why do we leave in old features rather than trimming the product- holding onto them like that comfortably worn, cherished old sweater? We don’t plan for simplification. How do we solve this problem?

Roadmap 143

Roadmap Onboarding KPIs User Testing Customer Experience 143

Userpilot

JULY 17, 2025

Onboarding and activating new users Driving adoption of key features Improving trial-to-paid conversion rates Announcing new features effectively How are you currently trying to solve this? In product marketing , it also needs to be tied to the users’ product experience, nudging them towards in-app actions.

Onboarding KPIs 93

Onboarding KPIs Data Visualization User Testing Marketing 93

Userpilot

JULY 24, 2025

A solid customer lifecycle strategy starts with a strong onboarding experience. How do you currently drive feature adoption? Driving users to adopt key features is crucial for long-term retention. Including the very things that drive revenue, like product engagement , customer retention, and expansion.

Analytic Tools 66

Analytic Tools Feedback Software Data Visualization User Testing 66

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Table of Contents What Is Outsourced Software Product Development? What Is Outsourced Software Product Development?

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Userpilot

MARCH 30, 2025

If you expect users to come naturally just because your product is good, youre already at a disadvantage. I say this because, despite actively supporting the product-led growth model, the mobile app market is still ridiculously competitive. Use referrals to encourage users to refer your app to others.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Userpilot

JULY 17, 2025

Many product teams focus on new customer acquisition but ignore the cost of losing customers they’ve already paid to acquire. It comes from reducing customer churn and increasing expansion, and treating success as a product function. I’ve learned that sustainable growth doesn’t come from new customers alone.

User Testing 85

User Testing Data Visualization Customer Feedback Research Software 85

Userpilot

FEBRUARY 12, 2025

More product engagement means a stickier product. Think about Duolingos streak feature users log in daily, but are they actually engaged or just avoiding losing their streak? Product stickiness isnt just about numbers. Frequent usage metrics can be deceptive if taken at face value. What is product stickiness?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

MARCH 30, 2025

If youre managing a mobile product , I probably dont have to tell you that it is a must to learn how to send push notifications at the right time, with the right message, and to the right users. This could be immediate (right after a key action), time-based (24 hours after sign-up), or event-driven (after skipping a feature walkthrough ).

Analytic Tools 66

Analytic Tools Data Visualization Onboarding KPIs User Testing 66

Userpilot

JANUARY 29, 2025

Many product people fall into a common trap when tracking user behavior by focusing too much on numbers or relying only on user feedback. But if you want to get to the heart of things, you need to understand the why behind those actions and how users interact with your product. Quantitative data shows you what users are doing.

Data Visualization 52

Data Visualization User Testing Customer Feedback Analytic Tools 52

Userpilot

JULY 10, 2025

Onboarding new users effectively. Announcing new features. Increasing feature adoption. Drive adoption of key features. Stop sending generic emails and start sending messages based on what users actually do inside your product. Common types: Welcome emails that confirm signup and introduce the product.

Analytic Tools 59

Analytic Tools Data Visualization Embedded Analytics Feedback Software 59

Userpilot

JUNE 10, 2025

Crunch the numbers: Key churn metrics to track The first churn metric you want to track is your overall churn rate. Userpilot’s cohort analysis feature makes it easy to generate these insights. Low adoption of key features despite your onboarding efforts often signals a disconnect with user needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

FEBRUARY 9, 2025

Users won’t stick around if your product has many of these moments. Confused about the next step: If your onboarding flows or navigation dont provide a clear next step, users might hesitate and circle the same button repeatedly, unsure what to do next. They want to finish everything on their first click. The good news?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Centercode

JUNE 27, 2025

Learn about delta testing Resources By Type  Blog  Ebooks & Guides  Events & Webinars  Case Studies  Podcast  Community Featured Content The Definitive Guide to Delta Testing What is delta testing and how are tech leaders using it to deliver customer insights throughout agile development? Does this bug still exist?

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

Gainsight

MAY 14, 2025

A strong community can help foster relationships, drive feature adoption, and act as references for potential customers. From growth to informed product roadmaps, heres what you can expect: 1. Metrics like active users per account, strongest advocates, or information on most popular employee responses all come with the platform.

Feedback Software 40

Feedback Software Reporting Tools Data Visualization Onboarding KPIs 40

Userpilot

DECEMBER 8, 2024

Features to look for in a session replay tool Now, when evaluating most session replay tools, its essential to know what features can truly enhance your workflow and provide actionable insights. If youre a midsize or enterprise business looking to pair insights with user onboarding, you cant go wrong with Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Gainsight

MAY 9, 2025

Existing Customers: Your Most Valuable Revenue Source You Already Have Net Retention Revenue (NRR) , Gross Revenue Retention (GRR), and Lifetime Value (LTV)the metrics every CRO cares aboutall rely heavily on existing customers. But it still isnt enough to simply report those metrics. Product creates long-term value.

Customer Experience 52

Customer Experience Customer Feedback Onboarding KPIs User Testing 52

The Product Guy

JUNE 18, 2020

Guest Post by: Marvin Mathew (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Jordan Bergtraum]. Ruthless prioritization translates to product teams spending time building the right thing at the right time. Product: What are the key metrics that we’re tracking? Each feedback loop has a minimum of four stages.

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Alchemer Mobile

JULY 22, 2021

Product adoption is a key piece of any successful customer acquisition strategy or onboarding program. Understanding how, when, and why (or why not) customers become power users or high-value customers can drive ROI, inform future product roadmap decisions, and lower customer acquisition costs (CAC). Increased retention rates.

Onboarding KPIs 246

Onboarding KPIs User Testing Feedback Software Customer Feedback 246

Alchemer Mobile

FEBRUARY 22, 2022

We’ve broken the concept of product adoption into five key stages, outlined product adoption metrics, and provided some strategies for how to improve product adoption. What is product adoption? Product adoption refers to how customers embrace and use a product. Stage #1: Awareness.

User Testing 262

User Testing Onboarding KPIs Product Research Feedback Software 262

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. Tracking behavioral KPIs is essential for understanding customers and improving their user experience with your products.

Onboarding KPIs 98

Onboarding KPIs KPI Analytic Tools Feedback Software 98

Intercom, Inc.

MAY 8, 2019

With the release of Product Tours , our new feature for building interactive guided flows, all the critical capabilities you need for onboarding new users are now available in a single platform, Intercom. How to choose the onboarding tools you need (and avoid tool overload). How about videos?

Data Visualization 171

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 171

Roman Pichler

APRIL 15, 2024

To make this more concrete, let’s look at an example: Objective : Grow the product management team. Key result 1 : Three product managers are hired. Key result 2: The onboarding system is improved, and time-to-proficiency is reduced by 25%. What are Product Roadmaps? The fourth row lists the product’s features.

Roadmap 324

Roadmap Onboarding KPIs Technical Advisors Customer Experience 324

Userpilot

DECEMBER 22, 2022

There’s a saying that in the modern world, ‘data is the new oil’ For any savvy product manager, onboarding metrics are some of the most valuable data you can get your hands on. Critically, user onboarding is not a ‘once and done’ activity. What is the user onboarding process?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 98

Product Talk

AUGUST 12, 2020

Hello Product Talk readers, we’re excited to share the latest Product in Practice with you! For this story, we caught up with Sonja Martin , Product Manager at tails.com. As Hope Gurion discussed in a recent Product Talk post , product teams are often assigned business outcomes rather than product outcomes.

Product Research 296

Product Research Onboarding KPIs User Testing Customer Experience 296

Alchemer Mobile

JULY 13, 2021

What is product experience? Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Userpilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Track in-app feature usage to identify and remove friction points.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 97

Userpilot

JULY 26, 2022

Looking for the right retention KPIs to track and improve your customer retention rates? Customer retention is the key ingredient when it comes to growing your SaaS product without having to acquire new customers. So let’s find out what retention KPIs you should start tracking! What are retention KPIs in SaaS?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Product Talk

FEBRUARY 28, 2024

That’s certainly the case for Kelsey Terry , who’s sharing her story in today’s Product in Practice. In her former role as Director of Product at Going (formerly known as Scott’s Cheap Flights), Kelsey was tasked with running a pilot product trio. Do you have a Product in Practice story you’d like to share?

Product Research 325

Product Research Onboarding KPIs Feedback Software User Testing 325

Userpilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Let’s go!

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Strategy Customer Experience 98

Userpilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. What are product health metrics?

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 97

Product Talk

SEPTEMBER 4, 2024

Working as a product trio can be a major transformation. Making the shift to product trios involves changing everything from the coworkers you collaborate with most closely and your communication style to the mindset you bring to work every day. – Tweet This The product team at Botify knows this all too well. What works well?

Product Research 264

Product Research Onboarding KPIs CTO Coach Research Software 264

Userpilot

AUGUST 6, 2024

We covered actionable steps to build an effective system that converts users, drives product engagement , and leads to long-term growth. TL;DR A SaaS marketing funnel outlines the steps users take from their initial awareness of your product to becoming loyal users. Monitor metrics like NPS , product rating, and referral rate.

Feedback Software 103

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 103