BrainStation Product Management

APRIL 8, 2019

“Product Management is fundamentally a white space role, so the skills you need will depend on what skills you already have and what your company does,” advised Jackie Bavaro, Head of Product Management at Asana. Perhaps you need someone with an uncanny design eye, or razor-sharp technical skills, or deep experience in analytics?

Technical Advisors 67

Technical Advisors Product Management Product Manager Product Research 67

Userpilot

JULY 13, 2021

An interactive walkthrough is a step-by-step, interactive guide to your product that will ultimately lead your users to activation. That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

The Product Coalition

MAY 11, 2022

Product specialization : “very tailored to solve a specific technical or business need” that becomes complicated quickly. The customer vs. the user: the one buying your product isn’t the same one who pays for it. To not try to please everyone, Ben and Blair advise “staying the course, given your strategy is sound”.

Enterprise 114

Enterprise User Testing Feedback Software Technical Advisors 114

Intercom, Inc.

AUGUST 15, 2018

When that opportunity presents itself, jump at it and go. If you’re coming into an organization, big or small, and you’re in a leadership position, you need to spend the first couple weeks just listening to the problems people on the team present to you. Darragh: Was this a formal thing at Microsoft or is there a sponsor program?

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Alchemer Mobile

APRIL 14, 2020

How do you manage executive expectations, customer expectations, and technical resources? I’ve been kind of actively running away from management roles, and mostly that’s just a factor of the things that I really wanna learn or I just really wanna learn how to be a really, like, kick-ass technical PM. So that’s me.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Userpilot

AUGUST 18, 2020

If you have a complex user journey or if you’re paying a lot for new customers, that depth of data is very valuable – if you have the skills in-house to react to it. On the one hand, it requires technical resources to deploy; and on the other, all the events you want to track have to be defined and set up. 4 A/B Testing.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

UX Studio

JANUARY 24, 2024

For designers that […] wish to transition to the field of CX, it helps to be a systems thinker in order to design those complex experiences across multiple touchpoints. But I also advise designers not to oversee the business side of the relationship. And despite it started as a broad concept, nowadays, people usually refer to UX.

Research Software 63

Research Software Feedback Software UX User Testing 63

Userpilot

AUGUST 18, 2020

If you have a complex user journey or if you’re paying a lot for new customers, that depth of data is very valuable – if you have the skills in-house to react to it. On the one hand, it requires technical resources to deploy; and on the other, all the events you want to track have to be defined and set up. 4 A/B Testing.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

Userpilot

DECEMBER 6, 2021

A customer success platform is a type of software that provides SaaS businesses with tools that help them ensure that their users realize value from their services. The tools that make up a customer success platform will: Collect and present customer data on behavior, needs, and customer health. User feedback – Userpilot.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. The robotic user can open a customer record, update it, etc., link] gives some information.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

eG Innovations

AUGUST 11, 2022

It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). Customers use Citrix Analytics to get an aggregated view of user experience.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Userpilot

SEPTEMBER 7, 2023

Customer analytics is the cornerstone for making informed decisions, enhancing the user experience, and, ultimately, fostering growth. Adopting artificial intelligence and matching learning involves harnessing predictive analytics to prevent churn and using AI chatbots and messaging to improve user experiences.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105