The Product Coalition

JANUARY 27, 2024

Product-Led strategy: User-Centric Approach, Customer-Centric Metrics Focus on self-service onboarding and scalability. Consequently, certain aspects like self-serve flows, usability improvements, and other elements critical for user experience but not deemed business-critical may be deprioritised. Transparent pricing.

Feedback Software 132

Feedback Software Analytic Tools Onboarding KPIs B2B 132

Userpilot

JANUARY 22, 2024

Customer success is a more proactive and holistic approach than customer support, customer service , or account management. A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement.

Analytic Tools 92

Analytic Tools Feedback Software User Testing Customer Feedback 92

Userpilot

APRIL 17, 2024

A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Google Analytics 4 offers advanced tools for understanding cross-platform customer behavior, aiding product differentiation and tailored offerings in a competitive market.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

APRIL 21, 2024

Create a knowledge base so customers can self-service solutions instead of contacting support. Increase your customer service team’s performance Invaluable resources, such as your customer service team, shouldn’t be spent on mundane tasks like resolving the most common support issues.

Feedback Software 101

Feedback Software Analytic Tools Data Visualization Customer Feedback 101

Userpilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Predictive analytics are driving business decisions such as product and marketing strategy. Answer FAQs with self-service resource centers.

Analytic Tools 102

Analytic Tools Data Visualization User Testing Reporting Tools 102

Reveal

DECEMBER 6, 2023

Reveal Embedded Analytics In the dynamic world of data analytics, the demand for comprehensive and integrated solutions has reached unprecedented levels. In response to this pressing need, OEM analytics has emerged as a pivotal force in reshaping how businesses harness and interpret their data. What Is OEM Analytics?

Analytic Tools 62

Analytic Tools Data Visualization Feedback Software User Testing 62

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Analytics dashboards are visualization tools that give you an overview of key metrics. In this article, we’ll discuss 10 analytics dashboard examples. TL;DR Analytics dashboards are tools for visualizing key metrics in your business.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Dashboard 93

Userpilot

SEPTEMBER 21, 2022

An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. But how can you make use of it?

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Data Visualization 96

Userpilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. Using product analytics to monitor user behavior and spot passives.

Data Visualization 96

Data Visualization Feedback Software Product Research Analytic Tools 96

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Customer Feedback 101

Userpilot

JANUARY 29, 2024

Provide self-serve resources to give users a feeling of ownership while using your SaaS products and use gamification to improve engagement. Since the software as a service business involves delivering digital products, following design best practices is crucial to the creation of a successful SaaS product.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

APRIL 29, 2024

An in-app resource center empowers users with self-service support and minimizes friction. Create landing pages for each service/solution your product provides. An effective way of doing that is to provide self-service support with an in-app resource center. It can help your SaaS business grow.

Feedback Software 80

Feedback Software Research Software Analytic Tools Customer Experience 80

Mixpanel

JUNE 10, 2022

Most successful digital products are designed to be self-service. However, any self-service product needs to be outfitted with clear and intuitive workflows for customer onboarding. As Pulkit Agrawal notes, “If the biker is a user and the hill is a product or service, the job is to help get them to the top.”

Onboarding KPIs 106

Onboarding KPIs Data Visualization Customer Experience Analytic Tools 106

Userpilot

MARCH 31, 2023

So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. TL;DR User onboarding is the process that users undergo to adopt your product or service. Provide in-app self-service support with a help center and discover where users get stuck. Book a demo to learn how.

Onboarding KPIs 87

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 87

Userpilot

OCTOBER 26, 2023

Combining self-service support with full-service support allows users to overcome even the most complex issues. In PLG , the role of sales teams is reduced as well because a lot of the conversions happen via self-service channels. Similarly, a full self-service support strategy might not work.

Analytic Tools 92

Analytic Tools Feedback Software Product Research Data Visualization 92

Userpilot

AUGUST 28, 2023

Empower users with in-app self-service resources by catering to different learning preferences for improved customer experience. It is about how customers think the brand’s product or service better matches them than that of competitors. On the other hand, customer experience deals with a comparatively narrower concept.

Branding 93

Branding Customer Experience Feedback Software Data Visualization 93

Amplitude

JANUARY 8, 2024

Read how the self-service data analysis capabilities of Amplitude Analytics have greatly improved Rocket Money’s velocity and led to a 10% boost in revenue.

Data Visualization 52

Data Visualization 52

Userpilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Data Visualization 96

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 96

The Product Coalition

MAY 9, 2023

It means saying NO to those enterprise customers that you’re so used to getting with additional services and customizations. It means telling your salespeople that you're moving their leads to self-service, costing them money. If that’s true, there is no better teacher than your no-touch analytics metrics.

User Testing 147

User Testing Feedback Software Analytic Tools Outbound 147

Userpilot

JULY 5, 2023

TL;DR Customer satisfaction is the level of happiness your customers have with your product or service. Use product analytics to uncover frictions and eliminate them proactively. Offer self-service options to let customers find solutions easily and remain satisfied. What is customer satisfaction?

Customer Satisfaction 98

Customer Satisfaction User Testing Data Visualization Customer Experience 98

Userpilot

MAY 16, 2023

Multiple self-service customer support options let customers quickly solve their issues. You should use product analytics to keep up with the changing customer demands. Leverage predictive customer analytics and machine learning to boost customer retention. What is customer engagement? What is customer engagement?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

APRIL 24, 2024

AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service. You can use AI’s predictive analytics to anticipate user behaviors to facilitate proactive support and reduce churn risks. AI analytics are coming soon.

Analytic Tools 74

Analytic Tools Feedback Software Data Visualization Reporting Tools 74

Userpilot

APRIL 22, 2024

Add additional value to customers with onboarding emails Onboarding emails are essential in nurturing a positive relationship with new users or customers by providing them with a structured introduction to your product or service. Userpilot ’s product analytics. Build an in-app resource center to offer self-service support 24/7.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Customer Experience 82

Userpilot

SEPTEMBER 25, 2023

Users prefer the self-service model of PLG to the traditional sales-led approach. As they do so, use product usage analytics to track their performance and optimize processes. The self-service model, which enables PLG, is not only more scalable than traditional sales processes but also more appealing to modern buyers.

Analytic Tools 99

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 99

Userpilot

JANUARY 15, 2024

Userpilot, Zendesk, and LiveAgent are the three best tools to consider when trying to improve the customer experience for those using your fintech products or services. after customer onboarding or their first transaction within a trading and lending services platform). Want to improve your fintech customer experience?

Analytic Tools 86

Analytic Tools Feedback Software Reporting Tools Data Visualization 86

Reveal

JANUARY 9, 2023

Reveal Embedded Analytics. As data is taking over the world, ISVs must make embedded analytics part of their applications’ tech stack. In this blog, we go through the top 5 ways in which ISVs can benefit from strong analytics offerings. . How Can ISVs Benefit from Strong Analytics Offering? Improve User Experience.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Customer Feedback 98

Userpilot

NOVEMBER 28, 2022

Interactive self-serve guides are getting popular for a good reason: customer service takes a lot of effort and careful planning, so any simplified way is welcome. To be effective with customer service, companies have to consider the product, audience, and the major channels customers like. What is customer self-service?

Feedback Software 97

Feedback Software Customer Experience Analytic Tools Embedded Analytics 97

Reveal

JUNE 13, 2023

Reveal Embedded Analytics With abundant data, users have shifted to a data-first approach to guide their decision-making process. Integrating powerful BI with fully interactive visuals and reports into your Blazor applications makes data analytics accessible to all your end-users. Why Should You Embed Analytics in Your Blazor Apps?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

OCTOBER 27, 2023

Another way to make the sales process more PLG is by adding self-service elements wherever it’s possible, like a resource center for after-hours support. Using analytics tools like funnel and paths analysis or session recordings helps teams identify friction. Leah Tharin: PLG for enterprise and complex products.

Feedback Software 102

Feedback Software Embedded Analytics Analytic Tools Enterprise 102

Userpilot

MAY 31, 2023

AI and machine learning can help boost customer retention , provide quick responses via chatbots , and drive self-service. Chatbots can use NLP to rank tickets based on priority and allocate them to the right customer service reps. They also help save customer service agents time by handling simple customer issues.

Analytic Tools 89

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 89

Reveal

JUNE 15, 2023

Reveal Embedded Analytics Reveal is an industry-leading embedded analytics solution that aims to provide ease of use for integrating powerful analytics capabilities into applications. That means your analytics solution must be built from the ground up with an embed in mind first, just like Reveal is.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

MARCH 29, 2024

Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Offer self-service support with a resource center. Identify your best marketing channels with Google Analytics Extract funnel visualization reports from your Google Analytics dashboard. Userpilot can help.

Data Visualization 102

Data Visualization User Testing Analytic Tools Feedback Software 102

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. In this article, we answer the question: how does user behavior analytics work? Tools for insightful user behavior analytics. Tools for insightful user behavior analytics. Choose the right type of analytics report. Reduce customer churn.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software User Testing 96

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Analytic Tools 91

Analytic Tools Feedback Software Reporting Tools Data Visualization 91