Mironov Consulting

DECEMBER 15, 2020

Webinar: “Software Economics and Slippery Slopes for Product Companies” When: Tuesday, January 26, 17.00 Hosted by: Product Focus. Then we’ll apply that to B2B/enterprise software vendors, who can find themselves with two conflicting business models and frustrated organizations.

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Webinar B2B Enterprise Customer Experience 40

Product Management Today Submitted Articles

OCTOBER 6, 2021

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Mironov Consulting

JANUARY 16, 2021

ProductFocus's Ian Lunn and I will talk through how software product companies make money, and how that's in direct contrast with how software outsourcing and custom development companies make money. Then we'll apply that to B2B/enterprise software vendors who may have conflicting business models.

Webinar 52

Webinar B2B Enterprise Development 52

Gainsight

APRIL 24, 2022

At the same time, it can cause companies to scrutinize vendors in an effort to make sure their costs don’t rise faster than their revenues. At the same time, it can cause companies to scrutinize vendors in an effort to make sure their costs don’t rise faster than their revenues. Lastly, for many companies, some input costs (e.g.,

User Testing 59

User Testing Customer Experience Software Review Reporting Tools 59

Intercom, Inc.

AUGUST 12, 2021

Messaging, voice, video – companies should leverage all these different ways of interacting with Only then can they seamlessly escalate conversations from chat messages to phone calls or video calls, depending on what the person or the situation requires. Could this trend be changing? Voice is this last offline dataset,” he tells us.

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Analytic Tools Data Visualization Customer Experience User Testing 223

Gainsight

SEPTEMBER 6, 2022

Economic output declined sharply in the first half of 2022, and the U.S. This is especially evident in the Software-as-a-Service industry, where layoffs, hiring freezes and a slowdown in sales are creating never-before-seen headwinds. Q: In this period of economic turbulence, what models of growth do you think will emerge in SaaS?

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Software Review Development Team Review Technical Review Customer Experience 10

Gainsight

FEBRUARY 13, 2023

We caught up with Jim Mercer, Zoom’s Global Head of Customer Success, just as the company was launching a new partnership with the Gainsight customer success platform to help expand and scale the capabilities of Zoom even further. But if you ever thought that’s all it is, we have a memo for you. And why deploy one now?

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Customer Feedback Data Visualization Customer Experience Strategy 52