Userpilot

OCTOBER 26, 2023

What is software ROI and how to measure it? TL;DR Software ROI, or Return on Investment , represents the financial and business benefits of implementing a software application while factoring in the cost of the investment. Calculating software ROI is crucial for informed decision-making for technology investments.

Analytic Tools

Mironov Consulting

OCTOBER 19, 2022

 (I mostly see this proposed by technical leaders who come from non-revenue development organizations – those building software for internal use by companies in another business such as banking or airlines).  But all software inevitably breaks or needs updates or uses some  soon-to-deprecated third party products.  The

Weak Development Team

Userpilot

SEPTEMBER 2, 2022

Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. Multimedia content support.

Analytic Tools

Userpilot

AUGUST 8, 2024

This service can be provided through support, training, consulting, and other value-added services. For example, Freshbooks is an accounting software targeted at freelancers and small businesses. By concentrating on freelancers, Freshbooks can address their unique challenges better than any generic accounting software.

Analytic Tools

Gainsight

DECEMBER 21, 2022

While not for everyone, many established vendors will combine premium CS with premium support, training, and professional services credits into a recurring value realization offering. The post 10 Customer Success Predictions for 2023 appeared first on Gainsight Software. Monetization. Outcomes Focus. What would you add?

Data Visualization

The Product Coalition

NOVEMBER 14, 2018

Let’s look at the teams that you would typically get involved with as a software product manager. Engineers (software engineers, quality assurance engineers, etc.) Services (customer support, training, etc.) Some of them may be relevant depending on if you manage an enterprise or consumer product… or both.

Product Management

Gainsight

OCTOBER 31, 2018

Specifically, they are creating premium “Customer Success Plans” which often including premium support, training, professional services “points,” and advanced Customer Success. The post Correlation vs. Causation in Customer Success appeared first on Customer Success Software | Gainsight. Maybe I’m dreaming?

User Testing