Userpilot

APRIL 21, 2024

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Userpilot

AUGUST 14, 2023

Different types of bias in surveys can lead you towards false conclusions. TL;DR Survey bias occurs when feedback deviates due to the influence of a surveyor or respondent leading to inaccurate feedback collection. What is survey bias? Here are a few issues that could result from survey bias: Inaccurate answers.

Product Research 68

Product Research Data Visualization User Testing Customer Feedback 68

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Rapid technological advancements impacting features. Technological disruptions impacting the fintech landscape. Basic financial reports.

Analytic Tools 94

Analytic Tools Data Visualization Research Software Reporting Tools 94

Split

MARCH 20, 2024

Without dependable deployment processes, teams face greater technical debt, production issues and risk of downtime, and delays in unlocking business value from code. Why Release Management Matters A robust release management strategy is critical for optimizing a software delivery workflow.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Userpilot

MAY 7, 2024

But what is the best tech stack for product management? Let’s review the top five no-code tools tailored for product teams, including their key features and usage in product management. Trello : A project management tool with a visual board, card system, automation, and extensive integrations to enhance productivity.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software Software Review 93

Alchemer Mobile

MARCH 11, 2021

Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. Once you’ve identified the answers to these questions, you can build a mobile customer feedback strategy. In-app surveys. In addition to content, the timing of surveys is critical.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Sachin Rekhi

AUGUST 4, 2021

So in 2020, I took a survey of all the available product management courses out there. Or PMs at larger established tech firms might see great PMs at work within their company, but they struggled to reverse engineer just how to recreate their success for themselves. This is due to the very process by which the roadmap is developed.

Technical Review 166

Technical Review Onboarding KPIs User Testing Feedback Software 166

The Product Guy

MAY 7, 2020

Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., Often, this is due to resource constraints rather than a lack of understanding of a PM role. As you climb the ladder, primarily the focus changes from solution and execution to strategy. Product Strategy. Product Roadmap.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. It covers various survey types , practical implementation strategies, crafting trigger questions, and selecting effective feedback channels.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

The Product Coalition

MARCH 11, 2024

Pop-up messages showcase features like unlimited hearts and offline access, appearing strategically after users lose hearts or miss a lesson due to a lack of internet connectivity. Photo by ilgmyzin on Unsplash The Nudge Effect in Action: Beyond Duolingo — Case Studies Duolingo isn’t alone in this strategy.

Research Software 105

Research Software Reporting Tools Artificial Inteligence Customer Experience 105

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Effective strategies on how to predict customer churn and enhance customer retention: Segment your customers to understand them better and gather data points to identify churn patterns. Poor customer service.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software User Testing 88

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. Looking at how the best companies operate, Hubert and his team boiled down product excellence to three key areas of action: vision, strategy, and execution.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Alchemer Mobile

MARCH 26, 2021

We also recommend checking out our 2021 Mobile App Engagement Report as we break down more engagement and experience-focused stats by category such as retention, loyalty, ratings and reviews, shifted sentiment, in-app survey responses, and more. Traditional feedback channels like emailing an NPS survey just don’t cut it anymore.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

The Product Coalition

JULY 8, 2021

It’s an environment where technology can learn to think like a human, make the best decisions, and predict the most likely future. NLP combines two other technologies: natural language understanding (NLU) and natural language generation (NLG). However, NLP technology opens up new opportunities for customer service enhancement.

Data Visualization 152

Data Visualization Reporting Tools Analytic Tools Banking 152

Userpilot

AUGUST 2, 2023

A data-driven email marketing strategy helps to personalize subject lines, increase clickthrough rates, and improve customer retention by re-engaging inactive users. Survey data can trigger relevant email campaigns to follow up on certain responses. Why is a data-driven email marketing strategy important?

Data Visualization 85

Data Visualization Analytic Tools Customer Experience User Testing 85

Userpilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. TL;DR Customer insights are deep interpretations of customer’s actions, preferences, and needs based on data like purchase history, social media interactions, customer surveys , etc. What are customer insights?

Data Visualization 82

Data Visualization Analytic Tools Research Software Feedback Software 82

Userpilot

MAY 30, 2024

They define the product vision , strategy, and roadmap. They develop go-to-market strategies, plan product launches, and equip revenue teams with narratives, insights, and collateral to help them close deals. PMs have to take care of the product roadmap while PMMs take care of the go-to-market strategy.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Reporting Tools 78

Userpilot

MAY 6, 2024

Product usage data captures how users interact with the product to inform development and engagement strategies. Technographic details on devices and platforms used to ensure compatibility and support across technologies. Lik e event tracking or surveys. Use profile data to create strategies enhancing customer experience.

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Research Software 94

Userpilot

MAY 26, 2024

Our review presents a variety of analytics platforms, from privacy-focused to feature-rich, ensuring you’ll find the right tool that respects user data, integrates easily, and scales with your SaaS business. The platform’s no-code capabilities make it accessible for teams without extensive technical expertise.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Gainsight

JANUARY 31, 2022

This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. For Gainsight, one of the best examples we have seen of a company successfully incorporating CS as an ethos and a technology in a time of hyper-growth is Totaljobs. A Unique MarketSpace.

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

Dear Strategy

OCTOBER 15, 2018

Dear Strategy: “What are the strategies that a Tech Product Manager can use to predict competitive movements, innovations, and/or changes in business strategy?”. . With that said, what makes this question a little bit different is that the subject here has specifically to do with the technology space.

Technical Review 53

Technical Review Technology Strategy User Testing 53

UX Planet

FEBRUARY 1, 2024

Here’s a step-by-step guide: Source Gather User Research: Start by collecting data through methods like surveys, interviews, and field observations. Integration and Compatibility: Enterprise solutions often need to integrate with existing systems. This can range from onboarding new software to ongoing technical support.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Userpilot

FEBRUARY 20, 2024

TL;DR Targeted email marketing is a strategy focusing on sending personalized emails to segments of your audience based on their unique characteristics and behaviors. Choose an email marketing platform for automation : Select a tool that supports segmentation, automation, A/B testing , and integration with your tech stack.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization User Testing 84

Revulytics

AUGUST 6, 2019

A 2018 survey found that worldwide, 37% of software installed on personal computers is unlicensed, with the commercial value of that unlicensed software coming in at $46.3 Licensing Systems. Licensing is a key foundational strategy, but the common refrain is that “licensing keeps honest customers honest.” Internal Compliance.

Reporting Tools 63

Reporting Tools Analytic Tools Software Review Research Software 63

Alchemer Mobile

SEPTEMBER 24, 2020

However, when it comes to our technology reflecting this fact, many providers and organizations haven’t quite caught up. Here are some key mobile app strategies to increase patient and provider trust. Use a notification system like Apptentive Notes to alert patients of upcoming appointments, prescription refills, and more.

Feedback Software 195

Feedback Software Healthcare Development User Testing 195

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. Conducted by agencies or in-house teams, it involves understanding user behaviors, needs, and motivations through various methods like interviews, surveys, and usability testing. This approach is not only economical but also time-efficient.

Data Visualization 84

Data Visualization User Testing Research Software Product Research 84

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. As we know, we’re in the middle of a tech industry slowdown. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

AUGUST 15, 2022

Conducting NPS surveys is a great way to measure user satisfaction and identify your most loyal customers. Monitoring reviews and ratings on famous product review sites (G2, Capterra, and TrustPilot) allows you to understand the best and the worst parts of your product from the customer’s perspective. In-app guidance.

Feedback Software 93

Feedback Software Data Visualization Analytic Tools User Testing 93

Userpilot

JUNE 14, 2021

Are you looking to build a solid marketing automation strategy and don’t know where to start? In this article, I’ll cover what marketing automation is, how to set up an effective strategy for it, and go over some examples of how to use marketing automation at each stage of the user journey to drive product growth.

Feedback Software 52

Feedback Software Analytic Tools Strategy Marketing 52

Userpilot

DECEMBER 7, 2023

CEM employs a wider range of tools like feedback, analytics, and journey mapping to enhance the customer experience, while CRM systems use software platforms for managing user data and automating marketing and sales. CRM systems use data to personalize interactions, which CEM leverages to align every touchpoint with individual preferences.

Customer Experience 90

Customer Experience Feedback Software Analytic Tools Customer Feedback 90

Userpilot

MARCH 12, 2024

Collecting and interpreting user behavior analytics is crucial due to the extreme competitiveness in the SaaS space, which only continues to escalate. You can analyze user behavior through heatmaps, session replays, in-app surveys, funnel analysis , event tracking, and A/B testing. Churn reduction.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

The Product Coalition

FEBRUARY 13, 2021

When you adopt an experimentation culture you no longer have to guess what customers want and your insights are even more effective than surveys because you get to see the real behaviour of customers. A well designed Experimentation System - The system includes a strategy, roadmap and prioritization methodology.

Reporting Tools 109

Reporting Tools Feedback Software Data Visualization User Testing 109

Modus Create

JUNE 16, 2022

Among many benefits, cloud technology helps financial companies meet the evolving needs of consumers and lower infrastructure costs. In 2018, only one in four banks had a strategy to move to the cloud , according to Accenture. Innovation is a top driver for financial companies moving to cloud technologies. Source: Atlassian.

Reporting Tools 52

Reporting Tools Technical Review Data Visualization Banking 52

ProductPlan

MARCH 17, 2021

At its most basic level, a customer-led product strategy means that your customers are the top priority at all times. Any time you launch a new idea, a new product, or a new system, ask yourself the following questions: #1 Who will this serve? #2 Sounds pretty obvious, right? Putting Customers First.

User Testing 63

User Testing Reporting Tools Data Visualization Customer Feedback 63

Gainsight

MAY 6, 2020

While we face the challenges of the new normal ushered in as a result of this pandemic—record job losses, global shelter-in-place policies, and a fractured health system—business leaders are doing everything they can to combat churn. Perhaps you have investigated Customer Success technology in the past but decided the timing was not right.

Technical Review 52

Technical Review Technology Customer Experience Data Visualization 52