Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. NPS+ takes traditional NPS surveys a step further by diving into the “why” behind each NPS response.

Product Research 130

Product Research Feedback Software User Friction Customer Experience 130

Userpilot

APRIL 21, 2024

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Feedback 89

Userpilot

AUGUST 14, 2023

Different types of bias in surveys can lead you towards false conclusions. TL;DR Survey bias occurs when feedback deviates due to the influence of a surveyor or respondent leading to inaccurate feedback collection. What is survey bias? Here are a few issues that could result from survey bias: Inaccurate answers.

Product Research 65

Product Research Data Visualization User Testing Customer Feedback 65

Mixpanel

FEBRUARY 23, 2024

Onboarding new users is one of the biggest challenges a technical product faces. This is doubly true when a portion of those would-be users don’t have technical backgrounds. Instead, we give them a quick survey that asks them why they signed up for our product. We have a whole suite of different strategies.

Onboarding KPIs 59

Onboarding KPIs Technical Review Customer Experience User Testing 59

UX Planet

FEBRUARY 2, 2024

This raises the question: what if we could accelerate and refine user research using cutting-edge technologies like quantum computing and artificial intelligence (AI)? We will explore how these emerging technologies could revolutionize user research in the coming years. Moreover, designing effective surveys is an imperfect art.

User Testing 81

User Testing Research Software Product Research Artificial Inteligence 81

Alchemer Mobile

MARCH 22, 2022

As such, employees will feel more and more empowered leveraging technology to deliver better guest experiences and feel more empowered and happy to work in a well-run restaurant,” – Chris Comparato, CEO of Toast. Data included: Ratings and reviews. Ratings and reviews. QSR Mobile App Marketing Strategies.

Reporting Tools 264

Reporting Tools User Testing Data Visualization Feedback Software 264

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. Ratings and Reviews. Healthcare app ratings and and reviews were slightly lower than macro averages across both iOS and Android.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Userpilot

MAY 7, 2024

But what is the best tech stack for product management? Let’s review the top five no-code tools tailored for product teams, including their key features and usage in product management. Reduces costs : Decreases dependency on specialized technical staff for everyday tasks and adjustments. Mailchimp homepage.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Software Review 85

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow. Let’s dive in!

Feedback Software 88

Feedback Software Analytic Tools Research Software User Testing 88

The Product Coalition

JANUARY 27, 2024

There’s a clear distinction between technical and business-oriented roles, as well as between those focused on B2C and B2B markets. Product-Led strategy: User-Centric Approach, Customer-Centric Metrics Focus on self-service onboarding and scalability. Sales-Led strategy: Sales-Centric Approach. For example.

Feedback Software 129

Feedback Software Analytic Tools Onboarding KPIs B2B 129

Userpilot

JULY 20, 2023

In this article, we review different ways to identify potential churn and deal with it. But you can turn all that around with the right strategies. Weak customer relationships (resulting from not listening through regular customer feedback surveys ). Identify at-risk customers using NPS surveys. What is customer churn?

Customer Experience 79

Customer Experience Feedback Software Analytic Tools Data Visualization 79

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. It covers various survey types , practical implementation strategies, crafting trigger questions, and selecting effective feedback channels.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Alchemer Mobile

NOVEMBER 9, 2022

To understand specific hurdles people working in product face, we surveyed 500 product managers and asked them to weigh in on their biggest challenges. If you can’t explain what makes your favorite apps great from a technical, marketing, and product perspective, chances are you have some learning to do.

User Testing 246

User Testing Feedback Software Technical Review Research Software 246

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! The strategy should also have information about the UX team, processes, and guidelines.

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Rapid technological advancements impacting features. Technological disruptions impacting the fintech landscape. Basic financial reports.

Analytic Tools 92

Analytic Tools Data Visualization Research Software Reporting Tools 92

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Effective strategies on how to predict customer churn and enhance customer retention: Segment your customers to understand them better and gather data points to identify churn patterns. Poor customer service.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software User Testing 84

eG Innovations

MARCH 31, 2021

Watch the webinar: We’ve brought in CTP, Barry Schiffer, EUC evangelist, Rachel Berry and digital workspace expert Eric Haarvastein to talk about what the survey results mean and what trends we’re seeing for the future of digital workspaces. Additionally, we will be able to see the adoption or the rejection of new technologies over time.

Reporting Tools 98

Reporting Tools Product Research Data Visualization Analytic Tools 98

Gainsight

AUGUST 24, 2020

Such tech-touch onboarding would boost brand affinity for end-users who embrace (and would likely evangelize) a product with robust features and functionality that’s also easy to navigate and has built-in responsiveness and support. . We’ve identified three critical steps for optimizing tech-touch customer onboarding.

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. For me, two thoughts occurred.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Userpilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Book a demo to get started! What is customer retention?

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

AUGUST 23, 2023

Implement data collection in sign-up flows and welcome surveys to learn about customer needs , pain points, and goals from the beginning. Use surveys to collect feedback from existing customers to know what areas need improving. How to create a successful customer experience strategy? Segment your product’s user with Userpilot.

Customer Experience 72

Customer Experience User Testing Customer Feedback Feedback Software 72

Userpilot

MAY 6, 2024

Product usage data captures how users interact with the product to inform development and engagement strategies. Technographic details on devices and platforms used to ensure compatibility and support across technologies. Lik e event tracking or surveys. Use profile data to create strategies enhancing customer experience.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Research Software 89

Intercom, Inc.

DECEMBER 8, 2020

Help desk metrics are measurements that allow you to track your performance and effectively adjust your strategy to provide better customer support. It can help you identify peak times for support requests and ticket creation which can guide your hiring and tech stack decisions to ensure you continue to meet customer demands.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. In particular, the pandemic has brought about an unprecedented shift in our reliance on technology that has had a knock-on effect on how customers relate to, and interact with, companies and brands. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Product Talk

FEBRUARY 7, 2024

As the head of Medscape Professional Network Product Management, she defines and leads the vision and strategy for their healthcare professionals’ suite of products and manages global teams. A stakeholder would ask a product design team for a mockup and they would groom the tickets for that specific feature with the tech team. “It

Product Research 233

Product Research Reporting Tools User Testing Research Software 233

Gainsight

MARCH 31, 2020

We surveyed CEOs, CROs, and CCOs of late stage private cloud companies (e.g., So, to some extent, they are a bellwether for technology. The first learning came from the survey responses themselves. We emailed a population of 82 respondents and received 41 surveys back. BVP NASDAQ Emerging Cloud Index ).

Research Software 105

Research Software Product Research Technical Review Software Review 105

Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 85

ChatGPT Data Visualization Onboarding KPIs Research Software 85

Userpilot

APRIL 18, 2023

But how do you create a customer success strategy that works? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Feedback Software 89

Feedback Software Analytic Tools Customer Experience User Testing 89

Userpilot

APRIL 29, 2024

When combined with market segmentation, it makes your marketing strategy more efficient. ’ Next use analytics and surveys to collect relevant data and use it to segment customers. Collect and analyze the segment data for actionable insights and implement strategies to achieve your goal.

Customer Experience 86

Customer Experience User Testing Customer Feedback Analytic Tools 86

Sachin Rekhi

AUGUST 4, 2021

So in 2020, I took a survey of all the available product management courses out there. Or PMs at larger established tech firms might see great PMs at work within their company, but they struggled to reverse engineer just how to recreate their success for themselves. This is due to the very process by which the roadmap is developed.

Technical Review 166

Technical Review Onboarding KPIs User Testing Feedback Software 166

Intercom, Inc.

JANUARY 14, 2021

In this episode of Inside Intercom, we caught up with Hubert for a chat about starting small, committing to a product strategy that helps you reach your long-term goals and making sure everyone’s on the same page. How to use technology to create something. Use it to make better product decisions. That was the business part.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

JANUARY 23, 2024

Product positioning strategies are not only a marketing tactic but a survival strategy. In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. Why are product positioning strategies important?

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

The Product Guy

MAY 7, 2020

Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., Often, this is due to resource constraints rather than a lack of understanding of a PM role. As you climb the ladder, primarily the focus changes from solution and execution to strategy. Product Strategy. Product Roadmap.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Alchemer Mobile

AUGUST 25, 2020

We’re seeing companies hire Chief Experience Officers and Chief Customer Officers to help lead innovation and strategy around the customer experience. In 2020, PMs play a massive role in product strategy and determining the overall customer experience. You don’t need a technical degree to be a strong PM.

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

Dear Strategy

OCTOBER 15, 2018

Dear Strategy: “What are the strategies that a Tech Product Manager can use to predict competitive movements, innovations, and/or changes in business strategy?”. . With that said, what makes this question a little bit different is that the subject here has specifically to do with the technology space.

Technical Review 53

Technical Review Technology Strategy User Testing 53

Alchemer Mobile

MARCH 11, 2021

Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. Once you’ve identified the answers to these questions, you can build a mobile customer feedback strategy. In-app surveys. In addition to content, the timing of surveys is critical.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173