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Navigating the Shift to Digital CS to Achieve Efficiency and Scale

Gainsight

Customer data scattered across various systems, workflows bottlenecked by manual processes, and an overarching need for a more unified and efficient approach. Sana Benefits recently shared how it was able to overcome these challenges in its first year with Gainsight in a recent Essentials Business Review webinar.

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How to Develop a Video Streaming App: Features, Cost, and Tech Stack

The Product Coalition

The popularity and demand for live video streaming platforms are growing exponentially. The industries that rely on video streams to provide their services include retail, entertainment, education, gaming, fitness, and even government. Its market share is projected to reach $534.37

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Heap for Retention Analytics: Features, Pricing, and Review

Userpilot

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!

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Review of Vimeo OTT: The Best Alternatives & Competitors in 2021

The Product Coalition

Vimeo OTT Review & Alternatives Have you been generating video content for a long time? The video-on-demand platform, since its inception in 2004, has catered to many in the creative market. The team handles the entire technical aspects so that you can focus on your expertise: original, high-quality video creation.

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The Top Mobile In-App Feedback Tools of 2022

Alchemer Mobile

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question. Rightpoint.

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How to Provide End User Support Effectively? [+ Strategies & Examples]

Userpilot

End-to-end guides, in-app tutorials, or videos, on how to get around the platform. Technical support. Any help that involves the technical team. Examples of end-user support strategies include: Interactive walkthroughs. This is one of the most popular chatbot and ticketing systems that leverages AI. Help Scout.

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Mixpanel for Cohort Analysis: Features, Pricing, and Review

Userpilot

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. A/B testing : Test and refine strategies for various user cohorts. For example, track user actions post-app launch or video viewing. Let’s get started! Enhanced conversion rates and user satisfaction.