Mironov Consulting
SEPTEMBER 22, 2020
Support needs installation guides, training sessions, FAQs, bug reporting categories. Product and design/UX folks are barred from ever showing any more prototypes to paying customers. UX testing” or “Conceptual workflow” ( NON-REVENUE ). Goal: understanding if we identified the right root problem.
Centercode
AUGUST 7, 2020
When you’re managing beta and delta testing, you’re tasked with providing accurate, useful insights to several different stakeholders — reporting and prioritizing issues for Engineering and QA, feature acceptance for Product Management, contextualizing insights for UX, even testimonials for Marketing.
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Userpilot
SEPTEMBER 2, 2022
In this article, we’ll look at various customer training tools available on the market. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. What are the benefits of using customer training software?
Amplitude
JANUARY 27, 2021
To ensure that this initiative is highly accessible across your company, define, set up and train on organizationally relevant options for customer engagement. . Do customer support. Answer tickets in the support queue, set up calls with customers who need support, answer the phone support line. . Description.
The Product Coalition
NOVEMBER 14, 2018
Designers (UX/UI designers, UX researchers, etc.) Services (customer support, training, etc.) Marketing collateral (presentations, training materials, sales guides, etc.) Some of them may be relevant depending on if you manage an enterprise or consumer product… or both. Finance (pricing, revenue, etc.)
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