Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. What is proactive support? Here’s how they’re doing it.

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

Intercom, Inc.

APRIL 13, 2021

For this reason, we chose to run exclusively on AWS and wherever possible, we make use of battle-tested AWS services, be it RDS Aurora for our relational databases, the Simple Queue Service (SQS) for our async workers or ElastiCache for our caching layer. Providing invisible management. Architecture of the system.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

eG Innovations

JANUARY 22, 2021

IIS supports various protocols, including HTTP, HTTP/2, HTTPS, FTP, FTPS, SMTP, and NNTP. According to the most recent ranking by W3Techs, Microsoft IIS is the second most popular web server technology behind Apache. If no worker process is available to handle a request, HTTP.sys places the request in a kernel-mode queue.

Reporting Tools 52

Reporting Tools Systems Review Software Review Technical Review 52

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Reframing customer support. In many respects, proactive support can serve as a first line of defense for support teams.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

eG Innovations

NOVEMBER 19, 2021

Read my article on an EC2 performance monitoring real-world case study to learn more about EC2 instances and how to go about choosing one that’s right for your needs.?. Lambda is a great technology choice for background processing that is triggered by events. AWS SQS – Simple Queue Service.

Data Visualization 59

Data Visualization Analytic Tools User Testing Customer Experience 59

eG Innovations

JANUARY 31, 2020

Monitoring just the resource usage of applications and infrastructure elements is no longer enough. Hence, the user experience must be central to an IT monitoring strategy, irrespective of the type of applications being used by the business. eG Enterprise v7: The Total User Experience Monitoring and Management Solution.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Feedback Software 59

eG Innovations

NOVEMBER 27, 2019

To ensure the availability and performance of such applications, performance monitoring is essential. Learn How to Simplify WebLogic Monitoring ». It uses technologies like caching and connection pooling to improve resource use and application performance. 9 Critical Areas for WebLogic Performance Monitoring.

Data Visualization 52

Data Visualization Software Review Systems Review Messaging 52