Usersnap

JUNE 15, 2023

Implementing a user-feedback platform like Usersnap that’ll allow your customers to report any bugs or issues and submit feature requests in a few clicks. You can also launch NPS, CSAT, polls, and thumbs up/down surveys by user events to collect specific insights. Identify bugs and technical issues.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. Where can I get technical details of real AVD deployments at scale?

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

Userpilot

DECEMBER 6, 2021

But they need to be able to experiment with tools, workflows, and experiences to find out what works for users. A customer success platform designed for non-technical people will help your customer success teams be more efficient. #3 How users feel about what they’re doing (Is it difficult? Are they satisfied?)

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Data Visualization 93

BrainStation Product Management

APRIL 8, 2019

Speak to a Learning Advisor. Product Management is fundamentally a white space role, so the skills you need will depend on what skills you already have and what your company does,” advised Jackie Bavaro, Head of Product Management at Asana. Do Some Soul-Searching. PMs do best when the team they’re joining really wants them there.”.

Technical Advisors 40

Technical Advisors Product Management Product Manager Product Research 40

BrainStation Product Management

APRIL 8, 2019

“Product Management is fundamentally a white space role, so the skills you need will depend on what skills you already have and what your company does,” advised Jackie Bavaro, Head of Product Management at Asana. Perhaps you need someone with an uncanny design eye, or razor-sharp technical skills, or deep experience in analytics?

Technical Advisors 67

Technical Advisors Product Management Product Manager Product Research 67

eG Innovations

JULY 2, 2021

What is [eG’s] Standard SLA for technical help required for customer? In general, we would not advise opening support tickets via a dumb email to a system such as Jira or ServiceNow. How could your single pane solution help end users complaining of less than great experiences? link] gives some information. SapphireIMS.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Userpilot

AUGUST 18, 2020

If you have a complex user journey or if you’re paying a lot for new customers, that depth of data is very valuable – if you have the skills in-house to react to it. On the one hand, it requires technical resources to deploy; and on the other, all the events you want to track have to be defined and set up. 2 Survey Your Users.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Mixpanel

MAY 5, 2021

He was the Growth Advisor in Residence at Greylock Partners, Growth Lead at Pinterest, and first marketer at Grubhub. He advised companies like Tinder, Hipcamp, Reddit, Canva, and Pocket. ’ To change this culturally, you really need to work hard at emphasizing quality throughout the user experience.”

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Userpilot

JULY 13, 2021

An interactive walkthrough is a step-by-step, interactive guide to your product that will ultimately lead your users to activation. That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

AUGUST 18, 2020

If you have a complex user journey or if you’re paying a lot for new customers, that depth of data is very valuable – if you have the skills in-house to react to it. On the one hand, it requires technical resources to deploy; and on the other, all the events you want to track have to be defined and set up. 2 Survey Your Users.

Analytic Tools 63

Analytic Tools Feedback Software User Testing Data Visualization 63

Gainsight

AUGUST 31, 2020

” That is when Amy explained how she brought a consumer product mindset to Autodesk’s product and development organization to combat their limited vision of customer experience. What kind of experience we should deliver.” The Peloton Experience. It was not uncommon to go on customer visits or run surveys.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

eG Innovations

AUGUST 11, 2022

It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). Customers use Citrix Analytics to get an aggregated view of user experience. The lower the better!

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

UX Studio

SEPTEMBER 4, 2019

I also noticed that companies that do pay attention to it have better user experience for their products. And, you know, user experience makes up the whole thing, the whole experience. . They focused too much on their technical side or even visual design, but nothing about the communication.

UX 78

UX Customer Experience User Testing Technical Advisors 78

Business of Software Conference

NOVEMBER 26, 2018

He then explained how to use this information to understand his users better and how to build things that make the right ones happy. It was almost the end of the conference but we got to work… I love that #BoS2018 changed their survey based on the advice from multiple talks at the conference! Step 1: Survey.

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103