Userpilot

NOVEMBER 23, 2023

Instead of using data and evidence, many teams rely solely on solutions and untested assumptions. The Pareto rule states it’s only about 20% that delivers the most value but you can find data suggesting it’s even less, around 10-12% – if you’re lucky! Such data should come from various sources. What are value assumptions?

Feedback Software 105

Feedback Software Analytic Tools Product Research User Testing 105

Userpilot

DECEMBER 8, 2023

If product managers can consistently apply the scientific method, analyze the effect of multiple variables changing, and gather reliable data about the future direction of the product, they’re in a strong position to improve customer outcomes. Ready to learn more about experimentation? Let’s make a start!

Product Research 105

Product Research User Testing Data Visualization Onboarding KPIs 105

Userpilot

DECEMBER 6, 2023

Your dogfooding program will be more effective if you make it an ongoing process and a part of the organizational culture. Depending on your research methods this could be by: Tagging and grouping similar survey responses. Implement changes and fixes as you go and keep testing their impact. This kills two birds with one stone.

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Userpilot

NOVEMBER 30, 2023

TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. It also helps teams empathize with users and foster customer-centric organizational cultures. The next step involves data analysis.

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

AUGUST 16, 2023

Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Track in-app user behavior toward key actions You can tag features to discover how various user segments engage with them. Use feature tags to track in-app behavior.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Amplitude

AUGUST 3, 2020

As a result, engineering tracks only the data that matters, and their work is tied directly to business results. More importantly, the shared source of truth between product and engineering teams lays a foundation for a data-driven culture. Auto-tracking Breaks, Creating More Work, False Assumptions, and Data Distrust.

Analytic Tools 72

Analytic Tools Customer Experience Events Engineering 72

Userpilot

SEPTEMBER 4, 2023

Adopting a comprehensive approach that unifies data, insights, and processes across all touchpoints is an immense competitive advantage. Effective journey mapping entails customer research, gathering cross-functional teams, brainstorming sessions, and refining maps based on data and feedback.

Data Visualization 98

Data Visualization User Testing Analytic Tools Customer Feedback 98

The Product Coalition

SEPTEMBER 21, 2020

Amazon, Netflix and Google have dedicated considerable resources to create an experimentation framework and culture to inform their business decisions. Try and draw parallels between patterns you see in your data and how other companies that serve similar customers are updating their product.

Customer Experience 155

Customer Experience Data Visualization User Testing Product Research 155

Userpilot

APRIL 19, 2024

Improving NPS requires a comprehensive approach, including identifying and addressing customer pain points , engaging with detractors and promoters, and creating a responsive culture towards feedback, with tools like Userpilot helping automate and analyze NPS surveys effectively.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

UX Studio: Product Management

AUGUST 25, 2021

Screen time provides businesses with a sea of quantitative data and analytics. Mobile and virtual ethnography offer the ability to interpret the data, find the signal in the noise, and surface actionable insights. Big data and analytics are great at surfacing the what and the when and sometimes the where. Virtual ethnography. “An

Research Software 104

Research Software User Testing Customer Experience Product Research 104

Intercom, Inc.

JUNE 9, 2022

Our VP of Product Design, Emmet Connolly joined us to explain more about this series and what our principles mean to us , and VP Research and Data Science Karen Church ‘s take on delivering outcomes, not outputs. First, we build a culture that prioritizes simplicity. In today’s episode, we’re covering two principles.

Feedback Software 138

Feedback Software Research Software User Testing Customer Experience 138

Centercode

OCTOBER 14, 2020

In a WFH culture, communication is king, and the decision on which devices your customers use hinges on improving, not impeding, their ability to stay in touch. Data Security. Ensuring secure access to protected data from home. Creating secure channels to store customer data and maintain privacy. Consistent Operation.

User Testing 98

User Testing Reporting Tools Feedback Software Customer Feedback 98

Mind the Product

APRIL 1, 2020

Instead, and as part of Mind the Product APAC, I want to talk about leveling up product culture in your region – wherever you are in the world and regardless of the product community you find already to be in place. I think of a meetup more like a dinner party with a special guest rather than a presentation and name tags.

Product Research 120

Product Research Events User Testing Customer Experience 120

Userpilot

NOVEMBER 14, 2022

Why is using data important? How can product managers use data to prioritize initiatives that really fuel growth? We generally divide teams into those that use data to make decisions and those that don’t. We generally divide teams into those that use data to make decisions and those that don’t. How well can you use data?

Data Visualization 52

Data Visualization Research Software User Testing Feedback Software 52

Userpilot

SEPTEMBER 4, 2023

Adopting a comprehensive approach that unifies data, insights, and processes across all touchpoints is an immense competitive advantage. Effective journey mapping entails customer research, gathering cross-functional teams, brainstorming sessions, and refining maps based on data and feedback.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

DECEMBER 3, 2022

Then, look into your product usage data to find friction points. Look into product usage data. Capture feature usage data to understand how users interact with different parts of your product. Whatever the issue is, taking a look at your feature usage data will indicate where the problem lies.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

APRIL 22, 2021

It is with the advancements of lean methods and agile cultures for building software products that the modern Product Manager was born. The engineers would usually define table structures, indexes for fast queries, and any number of procedures to insert, read, update and delete data from the system. We shouldn’t mess with the data.

Analytic Tools 95

Analytic Tools Product Research Artificial Inteligence Product Management 95

Mind the Product

MARCH 2, 2018

It seems to be a weekly occurrence that an organisation suffers some form of hack or data breach. Regular penetration testing, bug bounty systems, and getting to know your local “white hat” ethical hacker can all help, but one of the best defences is, I believe, to develop a culture of stewardship across your organisation.

Data Visualization 84

Data Visualization Systems Review Software Review Customer Experience 84

Intercom, Inc.

DECEMBER 21, 2021

The tech lead is typically someone who’s tagged to a specific team as partnering with them on whatever they’re trying to do. Paul Adams: Some versions of this have some validity, of course, like, “Hey, we need more data. I think you can have an insanely fast culture, high-momentum culture. We’re not sure. How sure are we?

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Modus Create

APRIL 21, 2022

On-prem to Cloud: Merging multiple Jira instances in the cloud by migrating at least one instance from an on-premises data center. . On-prem to On-prem: Merging multiple Jira instances in an on-premises data center. You might discover that the acquired business unit can’t move to a cloud instance due to data regulations.

Feedback Software 52

Feedback Software Reporting Tools Technical Review User Testing 52

Amplitude

JULY 17, 2019

Podcasts are one of the best learning resources available, especially when it comes to breaking down technical subjects such as data science and analytics. Best Big Data Podcast To Help You Visualize Your Data: Data Stories. at NYU, run this podcast about everything related to data visualization.

Data Visualization 94

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 94

Mironov Consulting

SEPTEMBER 15, 2019

Data science has traditionally been an analysis-only endeavor: using historical statistics, user interaction trends, or AI machine learning to predict the impact of deterministically coded software changes. This is data science (DS) as an offline toolkit to make smarter decisions. Ultimately, we build better products collectively.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Userpilot

APRIL 8, 2021

deleting their data or removing certain content or showing content to wrong users, etc.). It’s used for “feature tagging” – so you can tag a feature on your UI and measure its usage without passing custom events in Userpilot.). We believe that we have set a culture that Engineers should own the features too.

Research Software 98

Research Software Feedback Software UX Weak Development Team 98

Mixpanel

JANUARY 25, 2019

Unfortunately, up until recently, they had a big problem with their Mixpanel data. The problem: no one knew what the data meant. It’s a tale as old as time, and a problem that any customer using a Saas product to process, analyze, or act on large amounts of data has experienced at one point or another. That’s all great.

Data Visualization 40

Data Visualization Analytic Tools Events Customer Experience 40

The Product Guy

NOVEMBER 9, 2017

Outside of his profession, Alex has made it his personal mission to promote cross-cultural awareness through use of cutting-edge technology. Jeremy Horn The Product Guy Filed under: guest blogger , product management Tagged: mentee , mentor , product management , theproductmentor , tpm , tpm4. Check out the Mentors & Enjoy!

Framework 138

Framework Agile User Testing Research Software 138

Bain Public

OCTOBER 13, 2018

We increasingly turn to data analytics and customer insight in hopes of outlining a product's most pressing problems, whether it’s a user acquisition drop off, a shift in engagement, or failure to sway churn. However, you probably don't want to stay with a company if you have doubts about cultural fit. The documentation rabbit hole.

User Testing 40

User Testing Data Visualization Customer Experience Customer Feedback 40

Userpilot

FEBRUARY 8, 2021

For an even more advanced segmentation, implement an NPS survey and compare that data with your revenue metrics. For geographic regions, you want to focus on localization and cultural awareness, while for disengaged customers , you want them to rediscover the value of your product. Segmenting based on customer needs.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

Intercom, Inc.

JULY 14, 2022

That requires a strong culture of observability across our teams and systems. This post will explore the road to building a stronger culture of observability, and the lessons we’ve learnt along the way. With our proof-of-concept running in production, we immediately started to focus on building a culture of observability. “We

Data Visualization 272

Data Visualization Onboarding KPIs Customer Feedback Engineering 272

UX Studio

APRIL 6, 2023

Thanks to our remote work culture, we ensured more than 250 successful and efficient collaborations with our clients, like Google, Cisco, Netflix, HBO, and Zignaly. The web design company switched to a fully remote work culture, which helps them collaborate with businesses in different time zones in both Canada and the United States.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

Thanks to our remote work culture, we ensured more than 250 successful and efficient collaborations with our clients, like Google, Cisco, Netflix, HBO, and Zignaly. The web design company switched to a fully remote work culture, which helps them collaborate with businesses in different time zones in both Canada and the United States.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Mind the Product

NOVEMBER 22, 2016

There are many different aspects to analysing market data, and there are many tools to help you too. You can tag each task with one of these four categories, and it will show which area you should focus on now. But the second problem, mental challenges like control of your emotions, is a new and untapped area.

User Testing 70

User Testing Customer Experience Product Research Customer Feedback 70

Intercom, Inc.

JANUARY 5, 2023

So, you can’t say a hundred percent, but in many cases, the experience and the way of dealing with the product and service will be more important than the price tag. And you’re willing to pay for it because you get free shipping, you get access to Prime Video, and other solutions that Amazon has to offer.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Userpilot

MARCH 21, 2023

A data-led approach in SaaS is the key to unlocking innovative ideas, more revenue, and faster product growth. In this article, we cover the following: What it means to be data-led and why it helps SaaS companies grow fast. How to make data-led decisions. How to improve user experience by becoming data-led.

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Research Software 94

Userpilot

APRIL 15, 2024

Analyze customer data and improve in-app communication with interactive guides. Better customer support : The data from analyzing customer communication pain points helps you understand customer needs. Use tools like Userpilot to automatically collect and analyze NPS responses : Tracking NPS survey data with Userpilot.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

Roadmunk

OCTOBER 12, 2017

Product to Product will feature two product people talking about one product-specific topic— like applying machine learning to the right problems and building a healthy PM culture (and what “PM culture” is). You give a machine learning algorithm lots and lots of data and that algorithm learns the concepts around this data.

Artificial Inteligence 55

Artificial Inteligence Data Visualization Feedback Software Analytic Tools 55

Userpilot

JANUARY 26, 2023

How to collect and analyze NPS data accurately. Here are three ways to collect NPS data accurately: use surveys across your entire customer journey , follow up and gather qualitative data , and send the surveys to a medium-sized sample of people. To do a proper NPS data analysis , you also need to know your industry benchmarks.

Data Visualization 98

Data Visualization Customer Feedback Feedback Software Analytic Tools 98

Userpilot

NOVEMBER 29, 2023

Performance reporting is essential for product and project managers to make data-driven decisions. TL;DR Performance reporting is the process of collecting , analyzing, and presenting data on product or project performance. It allows teams to identify areas for improvement and make data-driven decisions.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Feedback Software 105