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Built for you: Next-generation surveys, ditching hold times with Switch, and more

Intercom, Inc.

Use Switch with any phone provider and customize with any languages you have set up to support your customers. Ukrainian language support. Businesses can now add Ukrainian as a language in customer-facing experiences, including the Messenger , Articles , and Resolution Bot , making it easier to communicate with people in the Ukraine.

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Choose the Right Large Language Model (LLM) for Your Product

The Product Coalition

The AI landscape is buzzing with Large Language Models (LLMs) like GPT-4, Llama2, and Gemini, each promising linguistic prowess. But navigating this linguistic labyrinth to choose the right LLM for your product can feel daunting.Fear not, language adventurers! LLMs like XLM-R excel in handling diverse languages.

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How Natural Language Processing Can Revolutionize The Financial Industry

The Product Coalition

Since volumes of textual data increase, natural language processing becomes an effective tool for financial analysis. Photo by Morgan Housel on Unsplash The language is the substance absorbing information from the epochs, reflecting social trends and giving a profound insight into things happening to us, humans, today.

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Building an API for powerful customer data analysis

Intercom, Inc.

Now you can filter contacts and conversations using any combination of fields, like contact location or conversation tag, to pull the exact data you want. Our challenge was to make the interface powerful yet intuitive, so we explored a number of options: 1: SQL-like language. 2: Query string-based search language. FROM Contact.

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How Meagan Glenn From Lavender Leverages Customer Feedback for Product Growth

Userpilot

Editor’s note : Userpilot enables its users to categorize customer feedback by tagging responses from NPS surveys. NPS response tagging in Userpilot. Localize the surveys for global markets : Auto-translate surveys to different languages to increase survey response rates. Userpilot supports 130+ languages!

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Active Listening: The Silent Superpower for Product Managers

The Product Coalition

Active listening helps you pick up on subtle hints in their tone, choice of words, and body language. Bonus Tip : Don’t forget the body language! Tag a colleague who could benefit from this skill, and let’s collectively elevate our product management practices through active listening.

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Give your customers best practices, not just FAQs

Intercom, Inc.

Mirror your customer’s language. There’s usually a huge disconnect between the language used in help content and the language customers actually use. It means translating your product’s concepts into customer friendly language, so they don’t have to. Use active language instead of the passive voice.