The Product Coalition
NOVEMBER 10, 2024
He died in 1947, and the first appearance of the faster horses quote attributed to Ford was in 2001. Even I, despite knowing better, often find myself talking about solutions with my team. It’s just easier than clearly articulating the problem I want the team to solve. And, honestly, it’s natural-we all do this.
UX Planet
JUNE 23, 2025
Ocean’s Eleven (2001) The UX profession looks glamorous from the outside: you’re the creator of products used by millions of people worldwide, creative processes, beautiful prototypes, the latest MacBook Pro, and a modern office. Our biggest helpers can be developers and QA colleagues. But the real work begins when you face reality.
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Tyner Blain
MAY 24, 2017
Taking agile, a process otherwise optimized for small, cross-functional, collaborative teams and making it work at scale is fascinating. Think of a couple dozen teams (a couple hundred people) working to deliver across a couple hundred systems, for a multi-billion dollar organization. Getting Faster at Building the Wrong Thing.
Intercom, Inc.
AUGUST 13, 2019
In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.
Gainsight
OCTOBER 19, 2018
While some may think of Terminator, HAL from Odyssey 2001, or Data on Star Trek, the products of data science have very realistic uses and are deeply embedded in our everyday lives. developer acumen to deliver them. But, this can be challenging if your company lacks strong internal alignment across teams. Business Acumen.
Intercom, Inc.
FEBRUARY 15, 2018
With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one universal model all of these can apply to ensure the interaction in the end is more human and humane than machine-like? I know the workshops at Mule Design have taken off. Conversation is the original interface.
Atlassian
FEBRUARY 28, 2022
Creating a strong, cohesive team takes intention and planning. Researchers have been studying team dynamics for decades. There’s a significant body of knowledge about which organizational structures provide the best results given the circumstances, goals, and personalities involved in a team. 5-second summary.
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