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Reading list: Platforms, ecosystems, and partnerships

Intercom, Inc.

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Customization, for better or for worse, is a crucial attribute for platforms.”. Building a developer economy around Intercom.

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Upcoming Speaking Engagements

Bain Public

I am ready to provide business leaders and product managers the information, access, and expert guidance that they wish they had earlier in their product journey. I share my passion for product through workshops, published articles and speaking engagements. Interested in having me speak or attend an event?

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The Ultimate List of Product Leaders You Must Follow (UPDATED)

The Product Coalition

Who are the best product managers? Check out the ultimate list of famous product managers you must follow to get the latest product news and inspiration. In a world with such flows, you need some reliable figures to guide you: you need the best product managers. Check out her Medium profile !

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Salesforce’s Mike Kreaden on how to build a platform to drive growth

Intercom, Inc.

Knowing when it’s time to become a platform is a delicate thing, as Mike Kreaden , Managing Director of Salesforce Incubator, discovered. Transitioning into an effective marketplace required keen attention to the evolving needs of their customers – who wanted to connect to third-party partners. Short on time?

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The Digital Workspace Monitoring Journey

eG Innovations

I have spent 18+ years in the software industry playing various roles: from a developer to an architect to a product manager. We started with Citrix technologies in 2003. At that time, Citrix had one product – Citrix MetaFrame XP! Have customer expectations around Citrix monitoring changed over the years?