bpma ProductHub

JANUARY 3, 2017

While talking to her we realized her deep roots in Product Management in the Greater Boston area all way into Digital Equipment Corporation (DEC) in the late 80s. Product Management was still figuring out if it’s a necessary discipline in software companies.

Product Management 105

Product Management Product Manager Management Management 105

Mind the Product

OCTOBER 8, 2019

The talk gave careful consideration to how design and product can integrate with strategy to produce the right kind of alignment for the company and outcomes for the customer. Product Management Needs to Mature. A company looking to innovate in new areas may want to have strong design and customer research processes.

Research Software 94

Research Software Feedback Software User Testing Leadership 94

Product Innovation Educators

MAY 20, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . Chesbrough wrote his Open Innovation book in 2003. 6 steps to being customer-centric and developing products customers want. Read about each at [link].

CTO Coach 49

CTO Coach Fractional CTO Customer Feedback User Testing 49

Mind the Product

APRIL 11, 2017

His writing on startups and productivity has appeared in Fast Company, TechCrunch, Slate, and LifeHacker. Teresa Torres Product Discovery Coach. Teresa is a product discovery coach who helps teams adopt user-centered, hypothesis-driven product development practices. Get those tickets now!

Research Software 70

Research Software Analytic Tools User Testing Product Research 70

Bain Public

MARCH 20, 2021

I am ready to provide business leaders and product managers the information, access, and expert guidance that they wish they had earlier in their product journey. I share my passion for product through workshops, published articles and speaking engagements. Interested in having me speak or attend an event?

Artificial Inteligence 52

Artificial Inteligence User Testing Workshop Roadmap 52

The Product Coalition

FEBRUARY 5, 2019

Who are the best product managers? Check out the ultimate list of famous product managers you must follow to get the latest product news and inspiration. In a world with such flows, you need some reliable figures to guide you: you need the best product managers. Check out her Medium profile !

Research Software 61

Research Software Analytic Tools User Testing Data Visualization 61

Userpilot

JANUARY 8, 2021

This will let you know how well you are truly serving your customers. You have more customers enjoying your product than hating it. Net Promoter Score is the result of a one-question survey asking the users how likely they’d be to recommend your product on a scale from 1 to 10. Source: Userpilot. What is NPS?

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Weak Development Team 93

The Accidental Product Manager

SEPTEMBER 18, 2017

They claimed that they had invented a product that with just a minute amount of blood from an individual could run a large number of health tests. This blood testing device was called Edison. To be a product manager at Theranos in the early days must have been a great job indeed. The Problem With Edison.

Product Research 50

Product Research Product Management Product Manager Reporting Tools 50

Intercom, Inc.

SEPTEMBER 12, 2019

Too often, our online architects fail to take into account differently abled users. Human-centered design, after all, should take everyone into account, not just the standard user. Most of the time, we design for the average able-bodied user, failing to consider what it looks like to those who sit outside this.

Research Software 112

Research Software Data Visualization User Testing Customer Experience 112

Userpilot

SEPTEMBER 24, 2020

Net Promoter Score is one of the best known and most widely-used ways of measuring customer experience in the world. So since Reicheld published his seminal Harvard Business Review article “ The One Number You Need to Grow ” in 2003 – NPS rapidly grew to prominence. Customization. Source: userpilot.com. Userpilot ).

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Software Review 98

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. Instead, it is about what Amy Bunszel, Senior Vice President of Design and Creation Products at Autodesk , learned from the subscription portion of the at-home fitness programs offered by Peloton. .

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Userpilot

OCTOBER 10, 2022

If you’ve been in the SaaS space for a bit, you must have heard about Product NPS, but what exactly is it? And how can product managers use it to develop great products? Product Net Promoter Score (NPS) is a metric of customer satisfaction. What is product NPS? Product NPS survey.

User Testing 98

User Testing Feedback Software Onboarding KPIs Analytic Tools 98

The Accidental Product Manager

APRIL 24, 2017

You would think that if you became the product manager of something as big as an automobile, you’d be set for life. However, as Toyota’s Scion product managers are discovering, sometimes this is not the case. Scion was a separate brand that Toyota created way back in 2003.

Differentiation 62

Differentiation Branding Customer Experience User Testing 62

PMLesson's Ace the PM Interview

JULY 8, 2019

He began his career as a journalist and moved into digital journalism then product creation in the mid ‘90s. In this Path to PM post, Rick and I discuss breaking into product management and how he ended up working in an innovation lab at AARP. How has the product management role evolved for you over time?

Weak Development Team 53

Weak Development Team Feedback Software Data Visualization Customer Experience 53

Alchemer Mobile

AUGUST 27, 2020

If we’ve learned anything in 2020, it’s that flexibility is key to being a strong product manager – especially when it comes to the mobile experience. Customer behaviors and preferences are shifting daily – as are their emotions. likely starting as an engineer and moving into mobile product management).

User Testing 246

User Testing Product Research Feedback Software Data Visualization 246

PMLesson's Ace the PM Interview

JULY 8, 2019

He began his career as a journalist and moved into digital journalism then product creation in the mid ‘90s. In this Path to PM post, Rick and I discuss breaking into product management and how he ended up working in an innovation lab at AARP. How has the product management role evolved for you over time?

Weak Development Team 40

Weak Development Team Feedback Software Data Visualization Customer Experience 40

The Product Coalition

OCTOBER 4, 2022

Product development is a pretty complicated process. It starts from understanding who your customers are, what are the pain points of the customers, coming up with solutions to resolve those pain points, and finally implementing those solutions. This includes the product manager, designers, and the engineering team.

Research Software 123

Research Software Product Management Product Manager User Friction 123

The Product Coalition

JUNE 4, 2020

When it comes to measuring customer satisfaction with your product, the Net Promoter Score (NPS) can be one of the most important metrics you should pay attention to. The metric was originally developed by Fred Reichheld, Bain & Company, and Satmetrix, and it was introduced by Reichheld himself at Harvard Business Review in 2003.

User Testing 78

User Testing Product Marketing Product Research Marketing 78

PMLesson's Ace the PM Interview

AUGUST 8, 2022

Below, we'll delve into the world of Google by explaining its history and products, what benefits employees can expect while working at the company, and give you some tips on how to answer a the common interview question, "Why Google?" Gayglers: Founded in 2003, Gayglers was Google's first-ever Employee Resource Group.

Technical Review 52

Technical Review Data Visualization Engineering Naming 52

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. One metric that has become increasingly popular in measuring customer loyalty and satisfaction is the Net Promoter Score (NPS). Combine NPS data with other metrics (user behavior in-app, etc.)

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Mind the Product

DECEMBER 2, 2016

Drift founder and CEO David Cancel spoke about the importance of listening to your customers at this year’s London MTPCon, and gave us some apposite examples of what can happen when companies listen to their customers and when they don’t. Listening to your customers is “one of things we always talk about but few people do.

User Testing 70

User Testing Customer Feedback Customer Experience Feedback Software 70

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. In fact, 55% of companies around the world use NPS to measure customer loyalty and satisfaction. Net Promoter Score, often abbreviated to NPS, was first devised in 2003. How to use NPS. How to improve NPS.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

Intercom, Inc.

JANUARY 24, 2019

Knowing when it’s time to become a platform is a delicate thing, as Mike Kreaden , Managing Director of Salesforce Incubator, discovered. Transitioning into an effective marketplace required keen attention to the evolving needs of their customers – who wanted to connect to third-party partners. Short on time?

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

ProductBoard

JUNE 6, 2017

Quite a bit, it turns out… Usage data … user needs … segments & personas … ethnographic user studies… I’d always reckoned these concepts and techniques came about in the ’70s and ’80s, as modern product design took hold. For example, they received user complaints, responses, and letters to the editor by mail.

User Testing 40

User Testing Research Software Feedback Software Product Research 40

svpg

SEPTEMBER 30, 2016

When I first decided to start The Silicon Valley Product Group, I had just left eBay and had some very strong opinions about what makes great product teams, and great product cultures, and while there were more than a few important thinkers and leaders on these topics, one area that I felt was under-represented was the role of product management.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

PMLesson's Ace the PM Interview

MAY 19, 2020

The Associate Product Marketing Manager (APMM), program is Google’s global, renowned early-career program, which was started in 2003 by Marissa Mayer at a similar time she started the Associate Product Manager (APM) program. They want to see that you're passionate about the space and product marketing in general.

Product Marketing 52

Product Marketing Marketing Weak Development Team Analytic Tools 52

eG Innovations

MARCH 5, 2021

I have spent 18+ years in the software industry playing various roles: from a developer to an architect to a product manager. We started with Citrix technologies in 2003. At that time, Citrix had one product – Citrix MetaFrame XP! Have customer expectations around Citrix monitoring changed over the years?

Feedback Software 105

Feedback Software Reporting Tools Customer Experience Technical Review 105

The Product Coalition

APRIL 2, 2020

To survive and succeed, your product leadership must be sharper than ever. Beijing’s Forbidden City, July 2003 (photo taken by me) June 24th, 2003, was the first day of life after SARS in Beijing. Ask someone to play your devil’s advocate, and take their feedback super seriously. On that same day, I landed in the city.

Leadership 78

Leadership User Testing Agile Travel 78

Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. How NPS is Calculated. Collection Methods.

Product Research 113

Product Research Customer Experience User Testing KPI 113

The Product Coalition

JANUARY 28, 2019

It was just tall enough and deep enough to fit into an overhead compartment and just wide enough to fit down the aircraft aisle without banging into the seats. You will find that the facilities that please some users will interfere with the enjoyment and satisfaction of others. And so the Rollaboard suitcase was born.

Seminar 81

Seminar Travel Airlines User Testing 81

Modus Create

MARCH 16, 2020

The retail sector is having unexpected demand for some products, and reduced demand for others. Manufacturers and consumer goods companies are experiencing large supply chain concerns. The travel industry as a whole (hotels, tourism, and airlines) is experiencing significant cancellations from consumers.

Systems Review 52

Systems Review Data Visualization Reporting Tools Technical Review 52

Business of Software Conference

NOVEMBER 19, 2019

And we made it low friction because our customers were developers, ones that might want to get their hands on the data, start working with that building analytical products. And we still have customers today that started on $10 plan and now spend perhaps $50,000 a month with us. One person, thank you sir. Developers!

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8