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The Best NPS Tools & Software + How to Use Them to Cut Churn by Up To 30%

Userpilot

In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. So since Reicheld published his seminal Harvard Business Review article “ The One Number You Need to Grow ” in 2003 – NPS rapidly grew to prominence. Source: userpilot.com.

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14 NPS Survey Best Practices For SaaS: How to Leverage NPS Surveys

Userpilot

NPS is a type of user survey developed in 2003 by Bain & Company. When you measure NPS regularly, you’ll be more positioned to prevent customer churn in real-time because you’ll see customer frustrations quickly. Customers have been educated, and they expect nothing short of every other brand.

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Can Apple’s Product Managers Win Back The Movie Market?

The Accidental Product Manager

In order to provide their customers with content for the iPhones and iPads, Apple created the iTunes digital store way back in 2003. As a product manager, who wouldn’t want to have a dominate position in the market that we are competing in? The Accidental Product Manager Blog is updated. What All Of This Means For You.

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The Ultimate List of Product Leaders You Must Follow (UPDATED)

The Product Coalition

He is very involved in content marketing discussions on his blog. But, in her road to this position, she has actually spent substantial time in some of the top tech companies: beginning as an MBA Intern at Apple, she became Senior Partner Technology Manager at Google and Director of Product at Twitter. Check out her Medium profile !

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What is Considered a Good NPS Score and How To Improve It?

Userpilot

The good news: having a positive NPS score (0-30) means you are on the right track. The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Detractors will be not only less loyal to your brand but also ready to drag your business through the mud. Source: Userpilot. What is NPS?

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The Ultimate NPS Survey Software Guide for 2022

Userpilot

NPS , which stands for Net Promoter Score, is a term trademarked by Bain & Company in 2003. They have a positive impact on your business via referrals. Customize surveys by applying your brand colors and style. Get a Userpilot Demo and learn more. What is an NPS Survey? They have a neutral impact on your business.

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Tracking NPS For SaaS: Why is It Important and How to Do It Right

Userpilot

Net Promoter Score was developed by Fred Reichheld at Bain & Company in 2003 after analyzing how traditional customer satisfaction surveys correlate with consumer behavior. The deliberately phrased survey question, “How likely are you to recommend [brand] to a [friend or colleague]?” There’s still room for improvement.