Userpilot

JANUARY 8, 2021

The good news: having a positive NPS score (0-30) means you are on the right track. The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Detractors will be not only less loyal to your brand but also ready to drag your business through the mud. Source: Userpilot. What is NPS?

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Weak Development Team 89

PMLesson's Ace the PM Interview

AUGUST 8, 2022

" - Sample Answer 3 "What really attracts me to Google is the company's focus on making a positive impact in the world. Gayglers: Founded in 2003, Gayglers was Google's first-ever Employee Resource Group. Strength Of Google Brand Google's sheer market dominance is another boon of being employed with the company.

Technical Review 52

Technical Review Data Visualization Engineering Naming 52

The Product Coalition

FEBRUARY 5, 2019

But, in her road to this position, she has actually spent substantial time in some of the top tech companies: beginning as an MBA Intern at Apple, she became Senior Partner Technology Manager at Google and Director of Product at Twitter. Ha leads the firm’s marketing, branding & network building efforts. Follow her on Twtiter.

Research Software 61

Research Software Analytic Tools User Testing Data Visualization 61

The Product Coalition

OCTOBER 19, 2020

If we look to history as a guide, the 2003 SARS pandemic that permanently altered society offers similar parallels in digital transformations. While impressive, this current acceleration isn’t the same slingshot moment that we witnessed back in 2003. Many wonder when will we get back to normal. what does the new normal look like?

Reporting Tools 89

Reporting Tools Healthcare Data Visualization Technology 89

Userpilot

DECEMBER 15, 2022

Net Promoter Score was developed by Fred Reichheld at Bain & Company in 2003 after analyzing how traditional customer satisfaction surveys correlate with consumer behavior. The deliberately phrased survey question, “How likely are you to recommend [brand] to a [friend or colleague]?” There’s still room for improvement.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

APRIL 27, 2023

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. As your top fans and brand advocates , these are the people you might reach out to for reviews to drive social proof (we’ll cover more on this later). Your NPS surveys should fit in with the feel of your brand. Create NPS surveys with Userpilot!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

MAY 17, 2022

This opinion could be positive or negative. Brand monitoring also works as you get to see what the world is saying about your brand on social media and other digital communities. Customer feedback can either be positive or negative , and both are important as they’ll enable you to assess your product properly.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

JANUARY 22, 2020

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. Generally speaking, a positive NPS or NPS above 0 is considered “good” Anything above 30 would be considered excellent. That was 17 years ago, back in 2003. These are customers who are really happy with your product, and are loyal to your brand.

Analytic Tools 133

Analytic Tools Feedback Software Research Software Data Visualization 133

Mind the Product

DECEMBER 2, 2016

In 2003 Lego lost $300 million – even though Lego has the highest profit margin of any toy brand – and predicted a loss of $400 million in 2004. Positioning issues. In doing this Ford opened the door to competitors like GM, who started to make cars for “every purse and purpose”.

User Testing 70

User Testing Customer Feedback Customer Experience Feedback Software 70

svpg

SEPTEMBER 30, 2016

The new sales team, under Omid Kordistani, was off to a strong start selling keywords to large brands and placing the results at the top of the search results, highlighted as an ad, but still very prominent, much in the style that had been done in search results at other companies, including at Netscape where Omid came from.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Business of Software Conference

NOVEMBER 19, 2019

All of their data would run through our technology because at the other end of that there are brands and businesses that really wanted to understand what was happening on social media; what was happening around their brand, their industry, their market. Information sharing is all positive. The first one is market relevance.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Usersnap

FEBRUARY 20, 2020

Apart from providing insight into customer satisfaction and loyalty, NPS also gives companies an idea of the quality of the customer experience they provide, their growth potential, organizational performance, and overall brand sentiment. They are more likely to spend more with your company, as well as spread positive brand awareness.

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64

Amplitude

AUGUST 16, 2018

In order to advance to a top leadership position, executives were expected to have worked in several markets and handled difficult situations well. When I was based in Moscow as an advertising executive in 2003-2004 working with Procter & Gamble, there were many unknowns that we tackled on a weekly basis.

Customer Experience 74

Customer Experience Weak Development Team Leadership Construction 74