The Product Coalition

JUNE 4, 2020

The metric was originally developed by Fred Reichheld, Bain & Company, and Satmetrix, and it was introduced by Reichheld himself at Harvard Business Review in 2003. It is used as an indication of the customer’s overall satisfaction with a company’s product or service and their loyalty to the brand. People love your solution.

User Testing 78

User Testing Product Marketing Product Research Marketing 78

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. Detractors (NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Reach out to promoters for online reviews to boost your social proof.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

OCTOBER 10, 2022

Fred Reichheld developed NPS in 2003 to quickly measure customer sentiment. Apart from product quality, NPS is influenced by other factors, like marketing. The market is full of dedicated NPS tools like SatisMeter, but these focus on collecting data only. The NPS was developed by Fred Reichheld in 2003.

User Testing 98

User Testing Feedback Software Onboarding KPIs Analytic Tools 98

Alchemer Mobile

AUGUST 27, 2020

Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback. ability to read code, write some HTML/CSS, and troubleshoot computer issues), but are not completely proficient. Go beyond NPS as a core KPI.

User Testing 246

User Testing Product Research Feedback Software Data Visualization 246

Userpilot

JANUARY 22, 2020

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. That was 17 years ago, back in 2003. Jared Spool, for example, a prominent writer on software and usability, once likened NPS to ecstasy. You can use these to improve your onboarding or to drive product marketing initiatives. How to measure NPS.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

svpg

SEPTEMBER 30, 2016

Their code base had diverged and it was extremely slow and costly for Microsoft to be implementing Word separately for each platform: Windows, DOS and Mac. It also meant that there was great pressure to get the release out so they could start to gain the efficiencies of a single code base. In 1993, Word 6.0

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Userpilot

MAY 17, 2022

Brand monitoring also works as you get to see what the world is saying about your brand on social media and other digital communities. This feedback is often obtained through surveys, but you can also find them on social media and internet forums where customers share their experiences with your brand. What is a feedback loop?

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Business of Software Conference

NOVEMBER 19, 2019

In this cathartic talk from Business of Software Europe 2018, Tim talks about some of the lessons learned he learned during some very, very tricky days for DataSift. Tim Barker (CEO, DataSift) – “It Was The Best Of Times, It Was The Worst Of Times”: Every CEO Ever… from Business of Software Conference.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Usersnap

FEBRUARY 20, 2020

Apart from providing insight into customer satisfaction and loyalty, NPS also gives companies an idea of the quality of the customer experience they provide, their growth potential, organizational performance, and overall brand sentiment. They are more likely to spend more with your company, as well as spread positive brand awareness.

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64