Product Talk
MARCH 16, 2022
If we interview well, we’ll hear about a myriad of unmet customer needs, pain points, and desires—collectively called opportunities. This simple formula is how we create customer value (by delivering on opportunities) in a way that creates business value (by driving our outcome). Interviewing is generative. We need both.
Alchemer Mobile
AUGUST 27, 2020
Customer behaviors and preferences are shifting daily – as are their emotions. Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback. By simply asking customers, “Why did you choose this score?”
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The Product Coalition
OCTOBER 4, 2022
It starts from understanding who your customers are, what are the pain points of the customers, coming up with solutions to resolve those pain points, and finally implementing those solutions. Basecamp started off in 2003 as a tool that the internal development team built for themselves.
Userpilot
MAY 17, 2022
Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. Do you collect feedback and user sentiment regularly and act on insights? If you don’t, you’ve been missing out on a lot of user-generated insights.
Sachin Rekhi
JUNE 18, 2015
Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. How NPS is Calculated. Collection Methods.
Userpilot
JANUARY 22, 2020
As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. In fact, 55% of companies around the world use NPS to measure customer loyalty and satisfaction. Net Promoter Score, often abbreviated to NPS, was first devised in 2003. How to use NPS. How to improve NPS.
UX Studio: Product Management
APRIL 27, 2021
It helps to uncover users’ past experiences, motivations, pain points, needs, etc. It also enables you to understand the contexts of users’ lives related to using a product. . These will be the guiding questions and focus points for you to start with. – Conduct the interview.
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