Don’t forget the service in SaaS: how your sales team can provide world-class service
Intercom, Inc.
JUNE 28, 2018
When I moved to Silicon Valley in 2007, self-serve software was all the rage. To really succeed in the SaaS world, you have to build a product that solves your customers’ needs, not just your own. There’s also a certain customer segment that prefers the self-serve model. Many times, these prospects are highly technical users.
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