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Buy or build? Focus on the core product or innovate? Zendesk CTO Adrian McDermott's advice for scaling

The Review by First Round

Today’s episode is with Adrian McDermott, CTO of Zendesk. Adrian started at the company back in 2010, when they were only 50 employees. Next, we cover the struggle over exploring new product areas, while still continuing to make the central product brilliant, with Adrian sharing how they use the zone to win frameworks at Zendesk.

CTO 52
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Woven CEO Tim Campos on how to spend your most important asset

Intercom, Inc.

Tim has spent his entire professional career focusing on productivity, from Sybase to TLA-Tencor to Facebook where, over his six-year tenure (2010 – 2016), the amount of revenue per employee doubled to $1.8 Tim: I was hired in 2010, when Facebook was what I like to call a “teenage company”. million apiece.

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My top essays/tweetstorms in 2019 on product/market fit, investing, KPIs, YouTubers, and more

Andrew Chen

The Head/Heart/Hands framework. I like this framework in that it says, hey, there’s no right tradeoff – it’s just different. For everyone who joined in the early years – 2010 to 2014 – they’ve already hit their 4 year mark and many are spinning out. Tbh, #1 is the hardest!

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Solve a Hard Problem (Tinder). Chapter 8 of my upcoming book, The Cold Start Problem

Andrew Chen

Jahan Khanna, cofounder/CTO of Sidecar spoke of its origin: It was obvious that letting anyone sign up to a driver would be a big deal. This came up in many brainstorms at Sidecar, but the question was always, what was the regulatory framework that allows this to operate?

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Best-rated Sacramento Web Design Companies to Work With in 2022

UX Studio: Product Management

Since 2010, the company has served local businesses, non-profit organizations, and government agencies with innovative web design and cutting-edge software development solutions. Since 2010, Post MM has helped its clients with lead generation, web design, and development. Premier web design company in Sacramento.

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My top essays/tweetstorms in 2019 on product/market fit, investing, KPIs, YouTubers, and more

Andrew Chen

The Head/Heart/Hands framework. I like this framework in that it says, hey, there’s no right tradeoff – it’s just different. For everyone who joined in the early years – 2010 to 2014 – they’ve already hit their 4 year mark and many are spinning out. Tbh, #1 is the hardest!

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The 5 Most Watched BoS Talks of the Decade

Business of Software Conference

2010-2019: The 5 Most Watched Talks From Business of Software Conferences. – David Heinemeier Hansson (Founder/CTO, Basecamp). As I hope you know by now, you can watch over 200 talks from Business of Software online for free. Here at Business of Software we often get asked what our favourite BoS talk is. A must watch.