Intercom, Inc.

OCTOBER 31, 2019

Tim has spent his entire professional career focusing on productivity, from Sybase to TLA-Tencor to Facebook where, over his six-year tenure (2010 – 2016), the amount of revenue per employee doubled to $1.8 I don’t believe any of that, in large part because I have to develop software for this stuff. million apiece.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Climbing the leadership ladder.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

UX Studio: Product Management

NOVEMBER 24, 2020

Its offices are located in different countries, including the UK, US, and Germany for sales operations and Ukraine, Russia, Belarus for skilled software engineering teams. . The company’s core services include software and mobile development, blockchain solutions, testing, and quality assurance. UX studio. .

Product Research 116

Product Research Research Software Software Review Technical Review 116

Intercom, Inc.

APRIL 22, 2019

Boomi is a cloud integration company that I worked on and built for 10 years and was acquired by Dell in 2010. When the sales leadership and the head of IT saw that, they thought, “Oh my God, we have to put an end to this immediately.” It is very different than traditional software engineering. It is very hard to do.

Customer Experience 157

Customer Experience User Testing Analytic Tools Feedback Software 157

Gainsight

JULY 11, 2023

The Beginning In 2010, seeds were planted for what would become Northpass. A few years later, in 2012, my company was acquired by SPS Commerce (NASDAQ SPSC), and as part of that acquisition, I joined their leadership team. And after meeting Gainsight’s leadership team, it was clear that our companies shared many of the same values.

Education 40

Education Vision Customer Experience Differentiation 40

Mind the Product

MARCH 7, 2017

Consider a Thai software engineer who got offended by a Russian-American engineer’s comment on his pull request and then refused to work with him ever again. 2: Abandon Leadership Colonialism. In practice, this means that you must learn to change your communication and leadership styles multiple times a day.

Weak Development Team 168

Weak Development Team Product Manager Product Management Management 168

Business of Software Conference

MARCH 11, 2020

Originally software engineer, long time ago no one on my team believes that anymore that I ever coded and then have started five companies and Drift is the fifth. DC : Yeah an engineer, software engineer and then yes. It has a lot around servant leadership about focus on the customer and what have you.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52