Alchemer Mobile

NOVEMBER 25, 2019

It causes frustration on the part of customers, and it causes a challenge for development teams in terms of maintaining code bases that are sometimes multiple years apart in terms of their generations. And if you’ve built any sort of software, you’ve likely failed in one form or another.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Pragmatic Marketing

JULY 13, 2020

Boston-based Digital Lumens offers a real-time example of how the business has remained relevant during the pandemic by highlighting previously undervalued features and adjusted its sales messages. Digital Lumens began promoting a “value beyond lighting” message, but the sales team was comprised of experienced lighting experts.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

Boston-based Digital Lumens offers a real-time example of how the business has remained relevant during the pandemic by highlighting previously undervalued features and adjusted its sales messages. Digital Lumens began promoting a “value beyond lighting” message, but the sales team was comprised of experienced lighting experts.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

Boston-based Digital Lumens offers a real-time example of how the business has remained relevant during the pandemic by highlighting previously undervalued features and adjusted its sales messages. Digital Lumens began promoting a “value beyond lighting” message, but the sales team was comprised of experienced lighting experts.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Intercom, Inc.

JULY 11, 2019

Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. It flips where we came from, which is nice just from a company genetics perspective and messaging. That was really the beginning of our story. Scaling support as you grow.

Customer Experience 188

Customer Experience User Testing Customer Feedback Research Software 188

Sachin Rekhi

FEBRUARY 8, 2010

Last year I initially saw a lot of promise in Google App Engine , but ultimately chose to abandon it due to its shortcomings. But I regularly would receive e-mails like the following: This message is to inform you that the host server your Cloud Server 'cloud-512-2' is on became unresponsive at 10:15 PM CST today. What Attracted Me.

Software Review 60

Software Review Systems Review Data Visualization Naming 60

Product Solving

APRIL 11, 2023

TL;DR: Domain fidelity is a critical aspect of software development that ensures a system or product closely aligns with the real-world needs of its users. A nightmare scenario for any development team, yet one that is all too common in the high-stakes world of software development. I hope you all enjoy this one, let me know if you do!

Technical Review 52

Technical Review Software Review Systems Review User Testing 52

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. Sam Mallikarjunan, Head of Growth at HubSpot, a leader in inbound marketing and sales software, explains that teaching the user in this example to create an email campaign isn’t good enough.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

AUGUST 26, 2021

Eoghan McCabe: Around 2010, near the end of the growth curve for the world wide web, connecting with businesses online as a consumer started to make for a pretty crappy, spammy, and transactional experience. Ciaran says they had a problem with their software. Liam Geraghty: That’s Intercom co-founder Ciaran Lee.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

The Product Coalition

MARCH 24, 2021

Focus on identifying your target audience, communicating an authentic message that they want and need and project yourself as an “expert” within your niche” (Kim Garst, Marketing Thought Leader). Harvard Business Review, January, 1980. (2) Wiley, 2010. of Anything. 2) Moore, Geoffrey. Crossing the Chasm?—?Marketing

User Testing 132

User Testing Research Software User Friction Customer Experience 132

Intercom, Inc.

OCTOBER 29, 2020

I had wanted to be in tech because I’d done a bunch of coding undergrad and engineering undergrad, and as tech started to take off in the mid to late nineties, I knew that I wanted to be in the Bay Area, in Silicon Valley. We were working together as consultants, where we basically designed and built software for other people.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

Business of Software Conference

NOVEMBER 26, 2018

Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Upcoming Events. BoS Europe 2019 BoS USA 2019. Don't Miss a Thing - Get BoS Updates. You can measure it.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Business of Software Conference

SEPTEMBER 3, 2019

How does a bootstrapped software company effectively market especially when its founders despise (and, in fact, suck at) sales and marketing? Shawn Anderson & Shane Corellian (Co-Founders, PDQ.com) – Alternative Marketing, or “Oops I Did A Marketing” from Business of Software Conference. Upcoming Events.

Analytic Tools 40

Analytic Tools Marketing Research Software Technical Review 40

Business of Software Conference

JUNE 20, 2019

Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. Peldi Guilizzoni (CEO/Founder, Balsamiq) – 10 Years Of Balsamiq: What I’ve Learned from Business of Software Conference. So some more time has passed and the team started getting the message. They spoke.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

JULY 20, 2020

She is also one of the most regularly published authors in the Harvard Business Review. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? There was no sort of software there. Do you empower small, agile teams? Are there resources available for little bets?

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75

Business of Software Conference

FEBRUARY 4, 2019

Jared Spool (Founder, UIE) – Design Metrics That Matter from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? The software doesn’t really know if you’ve left the page or not. Upcoming Events. Okay, very good.

Analytic Tools 88

Analytic Tools Research Software Data Visualization Software Review 88