2010 Messaging Software Review Weak Development Team 
The Product Coalition
JUNE 21, 2021
A practical look at how and why software designers can ensure digital services can be used by everyone. Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom.
Intercom, Inc.
JANUARY 12, 2022
My job was to look at what was happening in the world economy – it was like 2010 at the time, and so everything was kind of falling apart – and then look at data about it and try to come up with recommendations about what policymakers should do. However, we’ve had a great team. In that sense, it’s been very challenging.
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Intercom, Inc.
JULY 11, 2019
But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users.
Intercom, Inc.
DECEMBER 21, 2021
Amanda Renteria , CEO for Code for America. Code for America’s Amanda Renteria on defining the citizen experience. Amanda Renteria, CEO of Code for America, is a firm believer in this idea. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Hubert Palan , founder and CEO of Productboard.
Gainsight
FEBRUARY 2, 2024
Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. Sam Mallikarjunan, Head of Growth at HubSpot, a leader in inbound marketing and sales software, explains that teaching the user in this example to create an email campaign isn’t good enough.
Intercom, Inc.
OCTOBER 29, 2020
Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded.
Business of Software Conference
JUNE 20, 2019
Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. Peldi Guilizzoni (CEO/Founder, Balsamiq) – 10 Years Of Balsamiq: What I’ve Learned from Business of Software Conference. I even left a bunch of slack channels for different projects, different teams.
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