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Product Briefing – September 28, 2023

Department of Product

Despite Microsoft being a major investor in OpenAI to the tune of $10 billion with a reported 49% ownership, Corporate Vice President and head of Microsoft Research Peter Lee is reportedly leading a team of roughly 1,500 researchers to create conversational AI that is smaller in size and costs less to operate.

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Top Product Design Companies to Work With in 2021

UX Studio: Product Management

It is one of the first companies that has transferred the clients’ business to the cloud, making it available for end-users. . Its offices are located in different countries, including the UK, US, and Germany for sales operations and Ukraine, Russia, Belarus for skilled software engineering teams. . UX studio. .

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Guru’s Rick Nucci on using automation to scale your customer experience

Intercom, Inc.

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

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2021 in conversation: Learnings from the podcast

Intercom, Inc.

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

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#BoS2019 Speaker Interviews: What They Learned

Business of Software Conference

It was refreshing because the content wasn’t about the typical Silicon Valley startups that try to grow super big. It eventually became a goal to speak at Business of Software. And I did it in 2010. They don’t have social media because they’re busy making their customers and employees happy. It was like TED, but for us.

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#BoS2019 Speaker Interviews: What They Learned

Business of Software Conference

It was refreshing because the content wasn’t about the typical Silicon Valley startups that try to grow super big. It eventually became a goal to speak at Business of Software. And I did it in 2010. They don’t have social media because they’re busy making their customers and employees happy. It was like TED, but for us.

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Woven CEO Tim Campos on how to spend your most important asset

Intercom, Inc.

Tim has spent his entire professional career focusing on productivity, from Sybase to TLA-Tencor to Facebook where, over his six-year tenure (2010 – 2016), the amount of revenue per employee doubled to $1.8 million apiece. Tim noticed a problem with calendars , which is that they usually function like email.