Gainsight

DECEMBER 20, 2020

Specifically, the Customer Success world learned 10 important lessons in 2020: 1. Customer Success Helps Businesses Survive Through the Pandemic. . Customer Success Helps Businesses Rebound – Through Their Clients. Customer Success Is a Unicorn. Customer Success as a concept truly fits that definition.

User Testing 69

User Testing Customer Experience Customer Feedback Analytic Tools 69

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. Journal of Marine and Island Cultures, 2012 ). share of users compared to Spotify’s 16.5% Japan Visitor ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

Mind the Product

DECEMBER 13, 2018

It’s testament to the appeal of Manchester and its product community that we’ve been able to attract some of the world’s best speakers from some phenomenally interesting brands. It powers THG’s own brands, including lookfantastic, MyProtein, ESPA and Glossybox, as well as such international giants as Nintendo and Honda.

Analytic Tools 108

Analytic Tools Research Software Data Visualization Government 108

UX Studio: Product Management

JULY 5, 2021

As an expert and an opinion leader in the UX field, we’ve reviewed the competency, portfolio, and former projects of New York design agencies to define the best user experience design agencies in New York , based on our judgment. . UX design and user experience research agency designing impactful digital products. Momentum design lab.

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

UX Studio

MARCH 11, 2024

And then third level is that you think very deeply about what the user needs. You really understand the motivation of the user. And when I finished it in 2012, that’s when I started, maybe it came to India a bit later. The second level: you solve the immediate problem that you’re being given. Karthik: Yeah.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Mind the Product

APRIL 20, 2017

It has 889 million monthly active users, according to parent company Tencent. Its users spend an average of over 50+ minutes inside the app – about the same as the amount of time a user spends on Facebook, Messenger and Instagram. Users can just start receiving money, and then pay for things with these amounts.

Development 136

Development Data Visualization Transportation Customer Feedback 136

NextBigWhat

AUGUST 10, 2019

A Product Manager represents the customer to the team and ensures the company builds product which customers want. Redefining Product Management Role : A role that intersects between business needs , customer requirements and capability of the team. Tl;dr: Business, Customer and Capability: mixing these is all that matters.

Product Management 86

Product Management Product Manager Management Management 86

People-First Product Leadership

OCTOBER 1, 2023

My career coach, Sabrina Braham, shared an article with me titled “ Majority Of Americans Would Rather Fire their Boss Than Get A Raise ” It’s from 2012, so I did what anyone would do, I asked ChatGPT if there were more recent figures. I provided the following guidance: Step 1 - Ask for feedback.

Leadership 52

Leadership Data Visualization Technical Review ChatGPT 52

The Product Coalition

MAY 21, 2020

Which mean your customers know what bad design looks like. A new user needs to be able to find what they want with relative ease. You need to build a product which deserves the trust of your customers. Desirable : Branding and storytelling will play a big part here, but it’s also about the overall quality of your product.

User Testing 78

User Testing Research Software Data Visualization Feedback Software 78

Modus Create

JUNE 23, 2021

Around 2012, Hasbro’s CEO Brian Goldner realized that it was time for a change. . Businesses now had unprecedented access to their customers’ buying behaviors. Hasbro decided to act upon the insights. Slack has achieved one of the fabled goals of all product companies – create a brand synonymous with their business.

Leadership 95

Leadership Technical Review Data Visualization Vision 95

Modus Create

MARCH 14, 2023

Around 2012, Hasbro’s CEO Brian Goldner realized it was time for a change. Businesses now had unprecedented access to their customers’ buying behaviors. Hasbro decided to act upon the insights. Its stock went from $38 at the end of 2012 to $120 in seven years. The results were incredible.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. It’s in our nature to look forward, to focus on shipping , to keep innovating and providing value.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

OCTOBER 15, 2020

Our previous conversations with Bob have covered how to unpack customer motivations and the Jobs-To-Be-Done framework (of which he was one of the principal architects). In this episode, Bob and I chat about his new book Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress. Des: That makes a lot of sense.

Research Software 265

Research Software Feedback Software User Testing Customer Experience 265

UX Studio: Product Management

NOVEMBER 8, 2021

Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few. If you need help with product design or user experience research, contact us at UX studio. Award-winning global user experience design company.

Research Software 78

Research Software User Testing Technical Review Product Research 78

DISQO

SEPTEMBER 16, 2019

She is currently the co-founder of Custom Reality Services , a virtual reality (VR) production company whose first two projects, Across the Line (2016) and Ashe ’68 (2019), premiered at the Sundance Film Festival. Iteration in traditional product marketing is test, scientific method, evaluate, and customer discovery.

Reporting Tools 40

Reporting Tools Product Research Research Software Feedback Software 40

DISQO

SEPTEMBER 16, 2019

She is currently the co-founder of Custom Reality Services , a virtual reality (VR) production company whose first two projects, Across the Line (2016) and Ashe ’68 (2019), premiered at the Sundance Film Festival. Iteration in traditional product marketing is test, scientific method, evaluate, and customer discovery.

Reporting Tools 40

Reporting Tools Product Research Research Software Feedback Software 40

Business of Software Conference

NOVEMBER 1, 2023

’ Goodman argues that the answer lies in focusing on two major factors – customer feedback and positive metrics. In her 2012 BoS Talk, ‘How to negotiate the Long, Slow, SaaS Ramp of Death’, Goodman lays out the most common hurdles software founders face and how to overcome them.

User Testing 52

User Testing Research Software Feedback Software Customer Experience 52

Amplitude

SEPTEMBER 19, 2019

And Amplify has something for more than just PMs—our speakers come from a host of backgrounds including growth marketing, engineering, and customer experience. In her time at Slack, she took the company from 500K daily active users to 5M daily active users. Merci Grace. Eric Yuan, Founder/CEO at Zoom.

Feedback Software 8

Feedback Software Fractional VPE User Testing Data Visualization 8

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.

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Download Feedback Software Data Visualization Customer Experience 215

UX Planet

JANUARY 23, 2024

By 2012, Facebook was no longer cool. Google had a massive user base they could reach at the push of a button, meaning they could ingest vast quantities of new users for their social network at a rate that even Facebook’s own meteoric first two years couldn’t hope to touch. So they did what any rich junkie does.

Feedback Software 65

Feedback Software User Testing Customer Experience Customer Feedback 65

Intercom, Inc.

OCTOBER 29, 2020

Here are a few quick takeaways: Focus on your customers. Make it easy for customers to talk to you, and vice versa. Frequent touch points and positive interactions will create strong relationships and build customer loyalty. One of the things that I really took away from all my years at Intuit was spending time with customers.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Intercom, Inc.

MARCH 8, 2018

Back in 2012 Dan joined LinkedIn as a senior sales leader charged with launching its social selling business – training LinkedIn’s own global sales organization in the process. Today with Empire Selling he’s helping B2B companies drive revenue and deepen customer relationships through digital and social selling training.

Research Software 186

Research Software Feedback Software Reporting Tools User Testing 186

Intercom, Inc.

SEPTEMBER 8, 2021

Now, Maggie is the Director of Sales at Webflow , a web design tool that helps users design and build responsive, custom websites with no code whatsoever. Customer first, then company, then yourself. Slack’s “radical convenience” approach to customer experience. Do right by others.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

freshtrax

SEPTEMBER 24, 2019

Founded in Germany in 2012, Adjust now covers regions all around the world with 15 global offices and close to 400 employees. He shared Adjust’s experience in expanding business to Japan, insights about Japanese clients, and other key points that companies interested in entering the Japanese market should consider.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Intercom, Inc.

NOVEMBER 23, 2022

In 2012, looking to build something of his own, Patrick founded ProfitWell , a suite of products to help SaaS companies grow by optimizing pricing, reducing churn, and getting accurate revenue reporting. . It’s weird, we have all these terms now – customer-funded, indie hacker. Basically, I never raised money.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

The Product Coalition

JANUARY 20, 2020

Today, an animated explainer video has become one of the most creative ways to establish warmer relationships between customers and their beloved brands. An animated video creates an emotional and aesthetical appeal to customers and helps them learn while having fun at the same time. There’s no need to be?—?we

Research Software 78

Research Software Feedback Software User Testing Product Research 78

The Product Coalition

NOVEMBER 7, 2019

Six months after the release in September 2012, the company had to shut down the game servers and admit it couldn’t compete with other online RPGs that already had sustainably growing fan communities and profits. Let’s review the three key types of outsourcing arrangements and what the differences among them mean to you as a customer.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

Andrew Chen

JUNE 25, 2019

Airbnb now seems like an unstoppable juggernaut, but early on it was so fragile that about 30 days of going out and engaging in person with users made the difference between success and failure. However, it’s critical that this estimate is realistic, both for legal reasons and to set the right expectations for your users. Cost: Small.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Andrew Chen

JUNE 25, 2019

Airbnb now seems like an unstoppable juggernaut, but early on it was so fragile that about 30 days of going out and engaging in person with users made the difference between success and failure. However, it’s critical that this estimate is realistic, both for legal reasons and to set the right expectations for your users. Cost: Small.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

Business of Software Conference

JUNE 20, 2019

They are archetypal BoS talks: honest, full of insight, and give you a peek behind the curtain at the inner workings of a successful SaaS company. So let me remind you a little bit of this slide from 2012 which never really took off but I still I’m trying to push it some more. Few customers, happy. Yeah right.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Userpilot

MAY 19, 2021

The first thing you need to know to craft a successful marketing plan is…what your users “hire” your product for. Knowing your users’ JTBD and your product’s competitive edge is the first step to creating highly persuasive marketing assets. Do you want to: raise brand awareness? Find the Job that Needs to Be Done (JTBD).

Research Software 119

Research Software B2B User Testing Customer Experience 119

Andrew Chen

MAY 28, 2019

In the years following the release of Apple’s podcast app in 2012, smartphones pulled ahead of computers for podcast consumption and have grown to become the dominant way that consumers listen to podcasts. Since Apple launched its Podcasts app in 2012, smartphones have quickly grown to become the most common device for podcast consumption.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Userzoom

AUGUST 6, 2019

Katja Borchert, Senior Product Owner & UX Researcher, and Pietro Romeo, UX Researcher, reveal practical and leftfield examples of user research at FlixBus in their presentation ‘Don’t Guess It, Test It!’. The idea started in 2012, and our three founders got the first bus on the street actually in 2013. We know our users, of course.”

User Testing 101

User Testing Product Research Presentation Research Software 101

Andrew Chen

MAY 28, 2019

In the years following the release of Apple’s podcast app in 2012, smartphones pulled ahead of computers for podcast consumption and have grown to become the dominant way that consumers listen to podcasts. Since Apple launched its Podcasts app in 2012, smartphones have quickly grown to become the most common device for podcast consumption.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40