Userpilot

DECEMBER 10, 2020

A spate of bad reviews can be a serious obstacle to growth, retention and customer acquisition. You should care about negative feedback, because your customers – actual and potential – care about it: 89% of people look for new suppliers after just one bad experience ( Oracle ). Or is this is a bad fit user?

User Testing 98

User Testing Feedback Software Customer Feedback Analytic Tools 98

The Product Coalition

MAY 21, 2020

Instinctively, we all know what bad design looks like. Which mean your customers know what bad design looks like. Here we’ll go over the history of Product Design, the fundamental elements of good UX, and a who’s who of the design team. The team who made your email inbox interface? A product designer.

User Testing 84

User Testing Research Software Data Visualization Feedback Software 84

UX Studio: Product Management

JULY 5, 2021

As an expert and an opinion leader in the UX field, we’ve reviewed the competency, portfolio, and former projects of New York design agencies to define the best user experience design agencies in New York , based on our judgment. . As a client, you invest your time, energy, and limited resources into your digital product development.

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. Initially, the Etsy team were freelance web designers and one of their clients was a craft forum called getcrafty.com. Use that same creativity to develop PR pitches.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Brian Balfour

FEBRUARY 7, 2017

Andy Carvell joined SoundCloud in 2012, when the company was just over 80 employees and 10 million monthly active users. During Andy’s four and a half years at SoundCloud, he worked on a range of mobile growth topics, and in a bunch of different team configurations. But, retention can always be better. “If

Onboarding KPIs 62

Onboarding KPIs Feedback Software Customer Experience User Testing 62

Business of Software Conference

JUNE 20, 2019

So let me remind you a little bit of this slide from 2012 which never really took off but I still I’m trying to push it some more. I wrote this page for the team saying you know the fact that it’s too much around me it’s a limiting factor in the pursuit of our company’s mission. Yeah right. Oh I’m glad.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Amplitude

SEPTEMBER 19, 2019

Johnson is also an investment scout for Sequoia Capital, where she helps develop early-stage entrepreneurs. Elie Javice, VP of Tech Product Management and CRM at Restaurant Brands International. And, your potential customers are listening: 34% of people rely on online reviews to determine whether or not they’ll eat at a restaurant.

Fractional VPE 8

Fractional VPE Feedback Software User Testing Data Visualization 8

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. Initially, the Etsy team were freelance web designers and one of their clients was a craft forum called getcrafty.com. Use that same creativity to develop PR pitches.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As anyone who has developed a training center will tell you, the number one goal of this effort is to get people to utilize training materials. The customer success landscape has changed.

Education 52

Education User Testing Customer Experience Research Software 52

UX Studio

MARCH 11, 2024

I realized that that wasn’t really gonna happen I’m very very bad at competition. And like the warmups and practice, I could see that I was kind of… you can kind of know how good you are on the team [00:04:00] in the warmups. Are you looking at reviews in the app store? Karthik: Yeah. I don’t know.

User Testing 67

User Testing Feedback Software Research Software Data Visualization 67

Intercom, Inc.

JUNE 19, 2019

When it comes to platform strategy, Ceci’s experience is unparalleled, having worked at Box as part of their founding platform team before later joining Slack in 2015 to found the platform marketing team there. If there’s customer adoption , developers generally will come. Measuring platform success is complicated.

Marketing 217

Marketing Weak Development Team User Testing Product Research 217

The Product Coalition

FEBRUARY 1, 2022

Pivoting done well means the team doesn’t lose direction and can build on the insights for new product development. A product or feature might have been successful at the time of release, but technical capabilities improve and user expectations evolve. “Fail faster” is something nobody really wants.

Weak Development Team 157

Weak Development Team Technical Review Workshop Customer Feedback 157

Business of Software Conference

DECEMBER 14, 2023

As Gail Goodman said in her 2012 BoS talk, ‘ The Long, Slow SaaS Ramp of Death ’, these are all just mirages along the pathway to software company profitability. This is particularly true when it comes to how quickly things change in the tech industry. For Cohen and Smart Bear, solving simple problems was a bad strategy.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Business of Software Conference

NOVEMBER 28, 2019

Over 30 years Stephen has seen the evolution of software and tech companies with a fascinating career spanning computers, strategy, software , universities, chairing 8 companies, Government, and most recently in AI gaining a wealth of experience and some great insights to share. Stopped off at McKinsey along the way doing Tech strategy.

Research Software 40

Research Software Analytic Tools Data Visualization Software Review 40