The Product Coalition

MAY 29, 2018

The Case for User-Centered Design in Product Management Over 75% of data involved with Texas’s pregnancy death statistics is potentially flawed because of poor product design. Putting two opposite selections in the same font and color directly atop one another was a bad idea. What’s Wrong in Texas?

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Weak Development Team Customer Experience User Testing Product Research 60

Intercom, Inc.

APRIL 8, 2021

As face-to-face consultations were no longer an option for many healthcare providers, Joel and his team dropped everything and asked themselves: what could they build to help their customers (and their customers’ patients) adapt to the new normal? It was exciting, and the worst-case scenario wasn’t so bad. Joel: Sure.

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Healthcare Data Visualization Customer Experience Weak Development Team 211

Business of Software Conference

DECEMBER 14, 2023

As Gail Goodman said in her 2012 BoS talk, ‘ The Long, Slow SaaS Ramp of Death ’, these are all just mirages along the pathway to software company profitability. For Cohen and Smart Bear, solving simple problems was a bad strategy. That’s probably a bad use of my time. ‘So And yet, you’re going to have to do it.

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Software Review Weak Development Team User Testing Customer Experience 64

The Product Coalition

MAY 21, 2020

Instinctively, we all know what bad design looks like. Which mean your customers know what bad design looks like. Here we’ll go over the history of Product Design, the fundamental elements of good UX, and a who’s who of the design team. The team who made your email inbox interface? A product designer. A product designer.

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User Testing Research Software Data Visualization Feedback Software 78

Userpilot

DECEMBER 10, 2020

A spate of bad reviews can be a serious obstacle to growth, retention and customer acquisition. You should care about negative feedback, because your customers – actual and potential – care about it: 89% of people look for new suppliers after just one bad experience ( Oracle ). Or is this is a bad fit user?

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Mind the Product

OCTOBER 1, 2019

A timeline roadmap simply doesn’t leave room for discovery and iteration, and at the end of the day, makes the product person look bad when delivery fails or the wrong product is built. It’s an indication of a poor company culture and can be hard to push back on But if you’re in this situation, try appealing by talking about the risks.

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Roadmap Product Research Technical Review Software Review 103

ProductPlan

OCTOBER 1, 2020

The goal is to help product teams “rise above the day-to-day slog and truly think through what makes a successful Product and how to make it happen.”. This event grew as an outcropping from the highly popular SaaStr blog started in 2012 by EchoSign’s Jason Lemkin. The 2020 edition is a virtual, one-day event. SaaStr Annual.

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Research Software Onboarding KPIs Technical Review Agile 86

Modus Create

MARCH 25, 2021

With decades of experience as a developer and network engineer, I have seen my own personal progression of preferred workstation operating systems from DOS to Windows 3, to Windows 95, to Amiga, to OS/2, to Windows 7, and finally to Linux and macOS. Just before I joined Modus in 2012, I bought my first Apple laptop. Conclusion.

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Weak Development Team Customer Experience Engineering Document 52

UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. As a design agency that works with NYC companies , we have developed an effective remote collaboration process that helps us stay in touch with our partners despite time zone differences. Is there anything we can help you with?

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Research Software Analytic Tools Feedback Software User Testing 81

Mind the Product

JANUARY 17, 2017

At that time in London – we’re talking 2011/2012 – it was, dare I say, a bold step to leave a full-time, good product position to go freelance. One of the areas that caught my attention was flow theory, developed by Mihaly Csikszentmihalyi. Find Your Flow.

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Product Management Product Manager Product Research Consulting 70

UX Studio

MARCH 11, 2024

I realized that that wasn’t really gonna happen I’m very very bad at competition. And like the warmups and practice, I could see that I was kind of… you can kind of know how good you are on the team [00:04:00] in the warmups. Really anything to do with the wind surfing. Karthik: Yeah. I don’t know.

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User Testing Feedback Software Research Software Data Visualization 66

Brian Balfour

FEBRUARY 7, 2017

Andy Carvell joined SoundCloud in 2012, when the company was just over 80 employees and 10 million monthly active users. During Andy’s four and a half years at SoundCloud, he worked on a range of mobile growth topics, and in a bunch of different team configurations. But, retention can always be better. “If

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Onboarding KPIs Feedback Software Customer Experience User Testing 62

The Product Coalition

DECEMBER 29, 2020

Corporations started re-structuring so that teams were self-managing, and were given more autonomy and ownership. There was a gap between development and tech which needed to be filled. Product Management developed organically, as the intersection between engineering and brand management. After all, many paths lead to product!

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Reporting Tools Product Management Product Manager User Testing 176

Mind the Product

APRIL 16, 2020

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. While I was living and working in London in 2012, I noticed a recurring problem with paying back friends after a social activity.

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Weak Development Team Banking Customer Experience User Friction 138

UX Studio: Product Management

NOVEMBER 8, 2021

He gathered a team of like-minded design enthusiasts to shape the future of digital design and innovation. Our dedicated UX teams have successfully handled over 250 collaborations with clients from different industries worldwide. Apart from helping clients with product design, we also develop digital products in-house.

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Research Software User Testing Technical Review Product Research 77

Intercom, Inc.

OCTOBER 15, 2020

Then I worked on “Pokemon: Mac and Cheese” for Kraft” Bob: When I was part of the new product team, we would not only design things we also worked with suppliers and would fly all over the world to actually get those lines up and running and do that kind of stuff. Because I think it’s an area that’s lacking in literature.

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Research Software Feedback Software User Testing Customer Experience 265

Business of Software Conference

MAY 15, 2019

Some friends of mine went off and did the same thing a few years later and successfully floated their business in 2012 for 500 million. On the casino side what we developed was a machine which allowed you to play on four roulette wheels simultaneously. People, people in the team. The glory days of the Internet.

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The Product Coalition

NOVEMBER 7, 2019

Six months after the release in September 2012, the company had to shut down the game servers and admit it couldn’t compete with other online RPGs that already had sustainably growing fan communities and profits. When setting up a new team, the person responsible for the technical implementation?—?the

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Technical Review Feedback Software Fractional CTO Weak Development Team 60

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. We recently sat down with Maggie to chat about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth. Look for the team players.

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Weak Development Team Feedback Software User Testing Customer Experience 118

Amplitude

SEPTEMBER 19, 2019

Dr. Johnson is also an investment scout for Sequoia Capital, where she helps develop early-stage entrepreneurs. Where a poor restaurant experience used to result in unhappy customers telling their friends and family, now review platforms like Yelp give patrons the opportunity to share feedback with anyone online. Elie Javice.

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Feedback Software Fractional VPE User Testing Data Visualization 8

Intercom, Inc.

JUNE 19, 2019

When it comes to platform strategy, Ceci’s experience is unparalleled, having worked at Box as part of their founding platform team before later joining Slack in 2015 to found the platform marketing team there. If there’s customer adoption , developers generally will come. Measuring platform success is complicated.

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Marketing User Testing Weak Development Team Product Research 217

Gainsight

FEBRUARY 2, 2024

As anyone who has developed a training center will tell you, the number one goal of this effort is to get people to utilize training materials. In the past few years, Northpass has helped some of the world’s most innovative brands (Uber, Shopify, Airbnb, and The Economist) with developing their online learning centers.

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Education User Testing Customer Experience Research Software 52

Business of Software Conference

JUNE 20, 2019

So let me remind you a little bit of this slide from 2012 which never really took off but I still I’m trying to push it some more. I wrote this page for the team saying you know the fact that it’s too much around me it’s a limiting factor in the pursuit of our company’s mission. Yeah right. Oh I’m glad.

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Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded. If not now, then when?”

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Business of Software Conference

JULY 26, 2016

Mikey Trafton: How To Manage Your Badass Team. Bethany Pagels-Minor: The Many Flavors Of Agile – What’s The Right One For Your Team? Alison Coward: Designing High-Performing Teams. Wade Foster: Building Operating Cadence With Remote Teams. Jane Austin: 10 Easy Ways To Irritate Your Design Team.

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Weak Development Team Data Visualization Customer Feedback User Testing 70

Tyner Blain

JANUARY 8, 2017

When it comes to developing a product strategy – or even making decisions about how best to create a product, one of these assumptions is likely to be what causes us to fail. We were working to develop what Harry Max calls the theory of our product. We can, however, reduce the chance of that happening.

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Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. Initially, the Etsy team were freelance web designers and one of their clients was a craft forum called getcrafty.com. Use that same creativity to develop PR pitches.

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User Testing Customer Experience Research Software Feedback Software 111

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. Initially, the Etsy team were freelance web designers and one of their clients was a craft forum called getcrafty.com. Use that same creativity to develop PR pitches.

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User Testing Customer Experience Research Software Feedback Software 48

Business of Software Conference

NOVEMBER 28, 2019

Which is more recent 2012 to 2018. It’s an online website which is really a catalogue for cloud services and products and consultants and developers to build Government digital and cloud implementations and I think it’s transacted over £3 billion since it started. So that’s your number one area of interest.

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Analytic Tools Research Software Data Visualization Software Review 40