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Top Examples of Coronavirus Customer Communication

Alchemer Mobile

The messages have started blurring together. . USAA put their members first by returning a large portion of insurance premiums to members due to reduced mileage. Their data revealed members driving less due to stay home orders, so they’re offering a 20 percent credit on two months of premiums to everyone. ” Burger King.

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A crash course on comms for founders — Nairi Hourdajian’s early-stage advice from Figma & Uber

The Review by First Round

In 2013, she became Uber’s first communications person and spent the next 3 years building out the function. Before getting into tech, Nairi came from the world of politics. You can email us questions directly at review@firstround.com or follow us on Twitter @firstround and @brettberson.

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BoS Conf Fall Reading & Watching List

Business of Software Conference

We’re also sharing our reviews of two great books that we thoroughly recommend. BoS USA 2013 | 55 mins. Bridget Harris The buskers guide to running a tech startup. Claire Suellentrop How to use JTBD to perfect your product’s messageing. If you cannot make it, they are well worth a watch. If you are.

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The Evolution of Customer Success

Gainsight

And how has customer success evolved since its introduction in 2013? Before 2013, tech companies approached customer relationships in much the same way. Well, technically , it started in 2007 with the introduction of the iPhone and other smartphones. Now, review sites exist for everything from SaaS to shoelaces.

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Top 9 Digital Design Agencies in 2023

UX Studio: Product Management

Since the foundation of UX studio by Dávid Pásztor in 2013, we’ve rapidly grown into one of the best digital design companies. As one of the best digital design agencies, Basic offers an ample number of services, from strategy and brand experience to content and technology solutions.

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The Five Most Common Mistakes in Product Development

BrainMates

Some quotes put this higher – even up to 95% – but 40% is what empirical evidence indicates (see Castellion & Markham 2013 ). In reality, most companies are reviewing and failing ideas several orders of magnitude less than this. Now, hold on a minute,” you might say. 2 - Inadequate Customer Research.

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The Top 10 Deliverables of Product Managers

Sachin Rekhi

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.