Gainsight

OCTOBER 5, 2021

Before 2013, tech companies approached customer relationships in much the same way. In 2014 and 2015, leaders recognized that proactive relationship management improved customer experience, satisfaction, and sentiment. Well, technically , it started in 2007 with the introduction of the iPhone and other smartphones.

Customer Experience 45

Customer Experience Technical Review Software Review Leadership 45

PMLesson's Ace the PM Interview

JULY 13, 2020

Bachelor’s in Marketing, an MBA, or a technical degree depending on which company you’re targeting.) Technical expertise. If you’ve got your sights set on a PM job at a top-tier tech company, our advice is simple, yet difficult -- find ways to get experience. might give you the boost you’re looking for. Business Acumen.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Roman Pichler

APRIL 2, 2019

One company I worked with, for example, assigned developers who had worked on enterprise systems using an ancient programming language to develop a brand-new, embedded product with the latest technologies. This led to a bloated, over-complicated code base and a product that was difficult to adapt and expensive to maintain.

Feedback Software 218

Feedback Software Research Software User Testing Customer Experience 218

Nulab

JULY 18, 2019

The management of companies and enterprises industry was, by far, the most resilient, with 9.3 On the other hand, half of the businesses in the technology and construction industry closed after just 4.8 In 2014, the economy experienced a lull when oil prices collapsed, causing small towns and businesses to suffer. Compared to 3.7

Reporting Tools 47

Reporting Tools Data Visualization Construction Technical Review 47

Revulytics

DECEMBER 16, 2019

The majority of the attendees are from business and enterprise software/SaaS, consumer and web. Review Article: The Intersection Between Digital Transformation and a Barbershop Quartet by Dave Cliffe. A good mix of attendees from B2B and B2C software technology companies. Which industries are the attendees from?

Analytic Tools 76

Analytic Tools CTO Coach Research Software Technical Review 76

The Product Coalition

JANUARY 20, 2020

we have created a list of the best video production companies in 2020 based on the complex research of the company’s profiles, customer reviews, and rankings on authoritative B2B information web-resources, such as Clutch, GoodFirms, DesignRush, IT Firms, and others. It provides animation services for brands, marketers, and thought-leaders.

Research Software 78

Research Software Feedback Software User Testing Product Research 78

Modus Create

DECEMBER 4, 2023

In 2022, Modus acquired software engineering company Tweag (which I founded in 2014) and further enhanced its open source footprint. Not only is this important to help our clients deploy the best technology; it’s important to retain our engineering team through stimulating projects that affect the industry as a whole.

Research Software 105

Research Software Software Review Development Data Visualization 105

Roadmunk

DECEMBER 21, 2017

Marc: I’m one of the founders of Hotjar, and we started back in 2014. The problem back then, however, was that most of these tools were actually geared towards the enterprise market. We were just going to go with a $29 plan with a free trial that allowed users to try the software. They were super expensive.

Feedback Software 55

Feedback Software Analytic Tools User Testing Customer Feedback 55

Andrew Chen

MAY 28, 2019

In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I think bots are going to be a massive success as a technology. Bots are great at things that are suitable for computer calculations, like when your next bill is due. Short on time?

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Business of Software Conference

JUNE 19, 2020

Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Patrick Campbell (Founder/CEO, ProfitWell) – Not Being Terrible When Things Are Terrible from Business of Software Conference. And so just like ‘No, we’re a software company. We have software margins.’

Analytic Tools 52

Analytic Tools Data Visualization Research Software User Testing 52

Andrew Chen

MAY 28, 2019

In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40