Intercom, Inc.

JUNE 20, 2018

To fix it, we had to change how we worked with our product team. We created our first sales function in 2014 and in the busyness of building out the team, we had little time to reflect on how our experiences on the frontline of sales could add value to our product roadmap. The same goes for your sales team.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Roman Pichler

JUNE 14, 2016

A product, however, achieves success if it meets it business goals. Revenue-generating products typically become profitable when they have achieved product-market fit and start to grow. If you manage a feature or component, then that’s perfectly fine. Take the Facebook Messenger app for example.

User Testing 210

User Testing Customer Experience Product Research Agile 210

Mind the Product

FEBRUARY 20, 2019

He has a storied career across enterprise and consumer products, and has been a product manager since the pre-internet era in the early 90s. Teresa Torres, Product Discovery Coach. She also held product and design roles at Become.com and HighWire Press. Kathy Pham, Fellow at Mozilla, Harvard, and MIT.

Research Software 100

Research Software Analytic Tools User Testing Artificial Inteligence 100

Mind the Product

MAY 25, 2018

We ran through various exercises in the first week to give us direction, including user journey mapping , product in a box , and the speedboat game. From there we put together a basic roadmap and started writing user stories. 2014 – Testing and Growing the Team. It’s not that different from the current design.

User Testing 116

User Testing Weak Development Team Onboarding KPIs Customer Experience 116

Userpilot

JUNE 13, 2022

We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more. How to Build a B2B SaaS Product Development Strategy Using Data.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Mind the Product

MARCH 16, 2017

Josh also held roles leading product management for Zazzle, and product and engineering for RealJukebox and RealPlayer at RealNetworks. Josh led Greylock’s investment in SmartThings (acquired by Samsung in 2014) and Jelly (acquired by Pinterest in 2017). Aparna Chennapragada, Director of Product Management, Google.

Research Software 76

Research Software User Testing Product Research Workshop 76

Mind the Product

APRIL 18, 2017

Josh also held roles leading product management for Zazzle, and product and engineering for RealJukebox and RealPlayer at RealNetworks. Josh led Greylock’s investment in SmartThings (acquired by Samsung in 2014) and Jelly (acquired by Pinterest in 2017). Aparna Chennapragada, Director of Product Management, Google.

Research Software 76

Research Software User Testing Customer Experience Workshop 76

Gainsight

MAY 7, 2019

So we thought we’d pause and take a moment to recognize some influential people in the Product Management community. Learn more about this exciting event for product managers here. SC Moatti, Founder of Products That Count. SC Moatti, Founder of Products That Count.

Technical Review 49

Technical Review Product Research User Testing Customer Experience 49

Department of Product

MAY 22, 2020

Product managers and product leaders should have an inherent sense of what’s valuable to customers. If a product person isn’t equipped with the ability to sense what might be valuable to others, product management might not be the best career choice in the first place.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Intercom, Inc.

JULY 4, 2018

One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. But, there’s a hidden arrogance inside that product-first mindset, and traps that await those who adopt it. This led to an era of marketing-driven companies. being willfully naive about marketing. Sign me up.

Marketing 191

Marketing User Testing Customer Experience Messaging 191

Intercom, Inc.

JULY 4, 2018

One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. But, there’s a hidden arrogance inside that product-first mindset, and traps that await those who adopt it. This led to an era of marketing-driven companies. being willfully naive about marketing. Sign me up.

Marketing 165

Marketing User Testing Customer Experience Messaging 165

svpg

SEPTEMBER 30, 2016

When I first decided to start The Silicon Valley Product Group, I had just left eBay and had some very strong opinions about what makes great product teams, and great product cultures, and while there were more than a few important thinkers and leaders on these topics, one area that I felt was under-represented was the role of product management.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Business of Software Conference

JULY 26, 2016

Rich Mironov: Answering Your Audience’s Roadmap Questions. Shawn Anderson & Shane Corellian: Alternative Marketing, or “Oops I Did A Marketing” Ayat Shukairy: Why “Customer First” Fails & What To Do About It. Rahul Vohra: The Product-Market Fit Engine. Talks from BoS USA 2014.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70