Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. To fix it, we had to change how we worked with our product team. Trial and error: adding sales input to the product roadmap.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

The Product Coalition

AUGUST 23, 2023

The product’s appeal may fade over time without a clear purpose that continually motivates and attracts customers. Conveying purpose through your product roadmap Some recent conversations highlighted for me the need to state that product roadmap is not a plan, but a vehicle for communicating purpose.

Weak Development Team 128

Weak Development Team Customer Experience Technical Review Customer Feedback 128

Mind the Product

JULY 1, 2019

The day-to-day life of a product manager on those products will be vastly different. Questions About the Product, Roadmap, and Industry. What are the improvements the product needs in the next five years? The goal here is to learn about the product vision. What are the arguments for and against it?

User Testing 127

User Testing Product Management Product Manager Customer Experience 127

Mind the Product

MAY 25, 2018

We ran through various exercises in the first week to give us direction, including user journey mapping , product in a box , and the speedboat game. From there we put together a basic roadmap and started writing user stories. 2014 – Testing and Growing the Team. It’s not that different from the current design.

User Testing 118

User Testing Weak Development Team Onboarding KPIs Customer Experience 118

Mind the Product

APRIL 18, 2017

Josh led Greylock’s investment in SmartThings (acquired by Samsung in 2014) and Jelly (acquired by Pinterest in 2017). Caitlin Kalinowski, Head of Product Design Engineering, Oculus. Josh currently serves on the boards of Medium, Discord, Musical.ly (observer), Life On Air (makers of Houseparty), and Operator.

Research Software 76

Research Software User Testing Customer Experience Workshop 76

Department of Product

MAY 22, 2020

Why Product Features Matter Product strategy, features and the value chain What outcomes are you trying to achieve? How does what we’re building align with the wider strategy of the business? At the time, back in 2014, this was so much easier than having to navigate around using Google Maps.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Business of Software Conference

JULY 26, 2016

Rich Mironov: Answering Your Audience’s Roadmap Questions. Matt Wensing: 1 Startup In 10 Years vs 1,000 Startups in 10 Minutes. Rahul Vohra: The Product-Market Fit Engine. Nilan Peiris: Building A High-Growth Startup Sustainably. Eric Ries: The Startup Way. Scott Eblen: Debunking Product Platitudes.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70