Good Product Manager

APRIL 21, 2015

Product managers usually have a long list of ideas from a variety of sources – customer or sales requests, competitor products, executive “suggestions,” market research insight – and they need to figure out how to score each idea to separate the good from the bad and prioritize the good ones for development.

Research Software 74

Research Software Product Research Feedback Software User Testing 74

The Product Coalition

JANUARY 20, 2024

Who wouldn’t love an opportunity to attend conferences for product managers that offer valuable chances to learn from colleagues, build connections, and importantly, gain new insights during a break from office routines. This is also one of the Free conferences for Product Managers which they can attend virtually.

Product Management 127

Product Management Product Manager Workshop Customer Feedback 127

Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. Jeanne is one of the leading voices on customer-centric leadership. In fact, she wrote her first book, Chief Customer Officer , long before that type of role was even widely known. What will your legacy be? The lesson?

Customer Experience 181

Customer Experience User Testing Customer Feedback Product Research 181

Intercom, Inc.

MAY 20, 2021

It’s a great peek behind the scenes of how we think about using machine learning in a practical way that truly benefits our users. She may even be our first guest who has been honored with their own day, with the Borough of Manhattan celebrating “Kathryn Finney Appreciation Day” back in 2015. Probably because it kind of is.

User Testing 211

User Testing Magazine Artificial Inteligence Feedback Software 211

Userpilot

APRIL 10, 2023

Both models allow users to experience the product value without satisfying all their needs. The benefits of the freemium model include lower customer acquisition costs and access to vast amounts of customer data. Contextual upgrade prompts are more likely to convert users because they appear when the user experiences the need.

Feedback Software 92

Feedback Software Analytic Tools User Testing Strategy 92

UserVoice

JUNE 21, 2017

Just take a look at the job descriptions that come up when you search “Product Manager” in your preferred job search engine, it’s difficult to ignore the cries for “analytics” and “insight” in even the most junior roles. Customer feedback is fuel for ideas. Customer data is fuel for decisions. Knowledge is power, right?

Data Visualization 264

Data Visualization Product Management Product Manager Customer Feedback 264

Mind the Product

DECEMBER 13, 2016

As head of product management at UncommonGoods, I have used the wish list redesign and its success to demonstrate the value of customer feedback, data analysis, and iterative development. Finding a Gold Nugget in a Customer Interview. In 2015, our wish list was basically a forgotten feature- old, ugly, and full of bugs.

User Testing 70

User Testing Customer Feedback Customer Experience KPI 70

The Product Coalition

JULY 10, 2023

Without the product managers’ insight and support, marketing professionals may not even realize the full potential of what can be achieved. Consumer-generated marketing (CGM) is when companies prompt their customers to create content for their product brand. What is consumer-generated marketing?

User Testing 90

User Testing Feedback Software Analytic Tools Data Visualization 90

DISQO

JANUARY 18, 2019

While product management executives are the innovation-focused advocates for the user in many organizations, we have found that they are often roadblocked and under-resourced. Since 2015, Alpha has conducted an annual survey of product management leaders in the U.S.,

User Testing 61

User Testing Customer Feedback Customer Experience Product Research 61

DISQO

JANUARY 22, 2015

Below are are some of the key insights we gained. When we asked open ended questions about our participants’ primary roles and responsibilities, we got responses ranging from design to interacting with customers to organizational management and strategy. I interact with our customer base as well as own a few products.

Product Research 40

Product Research User Testing Customer Feedback Product Management 40

DISQO

JANUARY 22, 2015

Below are are some of the key insights we gained. When we asked open ended questions about our participants’ primary roles and responsibilities, we got responses ranging from design to interacting with customers to organizational management and strategy. I interact with our customer base as well as own a few products.

Product Research 40

Product Research User Testing Customer Feedback Product Management 40

Mind the Product

AUGUST 23, 2017

I started the business in late 2015 to provide a platform for young Indians to create a good impression through their online profile and steer clear of stereotyped profiles plaguing the matchmaking industry in India. Naturally I keep a close watch on a critical business metric – how many customers sign up every day ?

Customer Feedback 91

Customer Feedback Customer Experience User Testing Product Management 91

DISQO

JANUARY 22, 2015

Below are are some of the key insights we gained. When we asked open ended questions about our participants’ primary roles and responsibilities, we got responses ranging from design to interacting with customers to organizational management and strategy. I interact with our customer base as well as own a few products.

User Testing 40

User Testing Customer Feedback Product Management Product Manager 40

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires. Keyword research.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

UserInterviews

APRIL 14, 2023

Since 2015, we’ve helped nearly 10,000 teams discover and embrace user insights by simplifying participant recruitment. In this post, we outline what we do and why we do the things we do, in service of that mission.

Customer Feedback 52

Customer Feedback 52

Mixpanel

AUGUST 18, 2021

So, how do you evaluate your A/B testing toolkit to make sure you’re collecting the information you need to deliver delightful digital experiences while protecting customer data? According to McKinsey , six in ten consumers in Europe now realize that rules regulate the use of their data within their own countries, up from four in ten in 2015.

User Testing 64

User Testing Data Visualization Analytic Tools Product Research 64

Melissa Perri

JUNE 15, 2015

Creating Effective MVPs Full Day workshop is coming to NYC on July 16, 2015! Full Day Workshop on July 16, 2015 in Manhattan (9:30am - 5:00pm). User Experience suffers and companies are left with products and features that remain unused. MVPs; or Minimum Viable Products; can boost a product's user experience exponentially.

Workshop 120

Workshop Customer Experience Feedback Software User Testing 120

DISQO

JANUARY 18, 2019

While product management executives are the innovation-focused advocates for the user in many organizations, we have found that they are often roadblocked and under-resourced. Since 2015, Alpha has conducted an annual survey of product management leaders in the U.S.,

User Testing 40

User Testing Product Research Customer Feedback Customer Experience 40

DISQO

JANUARY 18, 2019

While product management executives are the innovation-focused advocates for the user in many organizations, we have found that they are often roadblocked and under-resourced. Since 2015, Alpha has conducted an annual survey of product management leaders in the U.S.,

User Testing 40

User Testing Product Research Customer Feedback Customer Experience 40

Gainsight

MARCH 1, 2021

Today, we are sharing lessons from Sam Johnson, Chief Customer Officer of Jamf , and Ben Michael, their Director of Customer Success. We wanted Sam and Ben to share their insights on driving scale and how they think about renewals. We set a vision in 2015 to empower twenty million people by 2020. What changed and why?

Customer Experience 52

Customer Experience User Testing Customer Feedback Data Visualization 52

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Intercom, Inc.

MAY 5, 2020

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Customization, for better or for worse, is a crucial attribute for platforms.”. Reading list: Advice for customer retention.

Feedback Software 171

Feedback Software Data Visualization Customer Experience User Testing 171

Mind the Product

JUNE 10, 2019

Four years ago, the FT built a newsroom analytics tool to see how customers engaged with its news stories. Lantern became useful in just about every editorial conference at the FT: it detailed who the users were, their location in the world, what devices were they on, and so on. User Testing. Launching Lantern.

Customer Experience 111

Customer Experience Data Visualization Development User Testing 111

Mind the Product

SEPTEMBER 27, 2019

The research mostly focused on prototyping and exploring visual concepts, but little was done in the realm of talking to end users and customers. While these efforts brought some beautiful, iconic visuals to life, they didn’t provide insight into how their users really interacted with the design system.

User Testing 82

User Testing Research Software Data Visualization Product Research 82

UX Planet

JANUARY 13, 2024

This article explores a transformative user experience paradigm: Spatial Memory Triggers. With the announcement of the Apple Vision Pro release date this week, I thought I would demonstrate some insights I had for the future of HCI (human-computer interface) within this device. So what are my insights? How does it work?

Vision 66

Vision Customer Experience Technical Review Customer Feedback 66

Intercom, Inc.

AUGUST 27, 2020

Customer acquisition costs are rising , churn is every company’s poison pill, and the competition is relentless. Success in the subscription economy isn’t about having the best product; it’s about having the strongest customer relationships. They’ve taken a different approach — one that’s delivered far more value to their customers.

Data Visualization 211

Data Visualization Reporting Tools Research Software Customer Feedback 211

Mind the Product

SEPTEMBER 16, 2019

“If you build it, they will come” is not an effective philosophy in product development, but time and again I’ve seen and been on teams where we spend months building a product without ever talking to a customer to validate or refine our idea. This focuses on answering three questions: Who is the customer?

User Testing 122

User Testing Data Visualization Product Research Customer Experience 122

Mind the Product

SEPTEMBER 27, 2019

The research mostly focused on prototyping and exploring visual concepts, but little was done in the realm of talking to end users and customers. While these efforts brought some beautiful, iconic visuals to life, they didn’t provide insight into how their users really interacted with the design system.

Data Visualization 91

Data Visualization Research Software User Testing Product Research 91

Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” To get pumped up, we thought we’d share our top 10 moments from the last 10 years of defining the customer success industry at Pulse.

Reporting Tools 52

Reporting Tools Customer Experience Education Customer Feedback 52

Mind the Product

MAY 25, 2018

We ran through various exercises in the first week to give us direction, including user journey mapping , product in a box , and the speedboat game. From there we put together a basic roadmap and started writing user stories. One of many tweets from users about the thank-you cards. 2015 – Launch as JustGiving Crowdfunding.

User Testing 118

User Testing Weak Development Team Onboarding KPIs Customer Experience 118

Business of Software Conference

DECEMBER 28, 2023

But if we can get them right and get some attention on our copy, we can actually stand out – even if we’re no different from our competitors – because everybody saying the same meaningless things,’ Joanna Wiebe , founder of Copyhackers says in her 2015 BoS USA talk. Search Amazon for customer reviews on industry-related products or books.

Software Review 59

Software Review Research Software Feedback Software User Testing 59

Product Talk

OCTOBER 25, 2023

Trevor Acy is the Associate Director of Product Management at Ramsey Solutions , where he started working in 2015 and moved into his current role in June 2022. There were two-way-door decisions that we could quickly undo, and there wasn’t a lot of dollars or customer pain. Similarly, you need to understand your business model. “It

Leadership 256

Leadership Product Research Reporting Tools Feedback Software 256

Mixpanel

AUGUST 7, 2018

In August of 2015, Vanity Fair ran an article castigating hookup culture. In a 2016 interview , Hinge founder and CEO Justin McLeod told Vanity Fair that its dating apocalypse article had spurred a rigorous interrogation of the value of swiping to Hinge’s users and its impact on their lives. Communing with customers.

Data Visualization 65

Data Visualization Customer Feedback User Testing Customer Experience 65

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

DECEMBER 21, 2023

Hosted by an ensemble of AI-generated voices, the show delves deeply into a new topic each week, offering listeners an insightful and innovative experience. It offers insights for both AI novices and enthusiasts. TL;DR Podcast.ai Podcast.ai TL;DR Podcast.ai Podcast.ai TL;DR Podcast.ai Podcast.ai Listen to AI podcast. #3:

Research Software 100

Research Software Artificial Inteligence Technical Review Technology 100

Roman Pichler

SEPTEMBER 18, 2017

The product backlog contains the details necessary to develop the product as outlined in the roadmap including epics and user stories. The product was launched in April 2015, but I am not convinced that it has entered the growth stage. Say I want to create an app that helps people become more aware of what, when, and how much they eat.

User Testing 157

User Testing Technical Review Data Visualization Vision 157

The Product Coalition

MARCH 20, 2020

There has been a few industries that have widely exploited recommender systems for the benefits of the customers. In 2017 and 2018 interviews with Todd Yellin (“ This is how Netflix’s top-secret recommendation system works ” ), Netflix explained once again how customers get to the recommendations.

Magazine 78

Magazine Customer Experience Customer Feedback Data Visualization 78