Mind the Product

APRIL 11, 2017

Lea was responsible for the product vision and strategy of the Creative Cloud, transforming Adobe from boxed software to one of the most successful SaaS services in the industry. After her work on the Creative Cloud, Lea went on to manage the consumer business at Adobe where she had responsibility for all marketing, product, and engineering.

Research Software 70

Research Software Analytic Tools User Testing Product Research 70

Intercom, Inc.

OCTOBER 27, 2022

If you’re short on time, here are a few quick takeaways: If you’re starting a business, make sure you have the technical skills to build, manage, and grow your services internally. Where does your interest in SaaS and tech come from? I was passionate about tech and coding. None of us had technical skills. Alex: A lot.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Roadmunk

APRIL 17, 2018

In 2016, Sanette joined Vox Media as the design lead for their first ever innovation team. We’re talking about the year of 2016.) The Verge is a technology brand and we used their content because their audience tend to be a little bit quicker to adapt to new technologies and to try out new products.

Reporting Tools 53

Reporting Tools User Testing Research Software Product Research 53

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Mind the Product

APRIL 16, 2020

Fast forward to 2016 when I joined HSBC in Hong Kong and repitched the idea in my first week of working there – then, the timing was great. HSBC’s share of the millennial market had been shrinking for the previous three years. All in all, it took exactly one year from pitch to market launch. Conclusion.

Weak Development Team 140

Weak Development Team Banking Customer Experience User Friction 140

Intercom, Inc.

JULY 9, 2020

Kevin Indig leads SEO & Content Marketing as VP at G2 and mentors startups in Marketing at GermanAccelerator. In addition to this, our conversation also covers his time at Altassian and contrasts this with his G2 role, his thoughts on Google updates and how they impact his industry and his vision for the future of SEO.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Amplitude

SEPTEMBER 19, 2019

And Amplify has something for more than just PMs—our speakers come from a host of backgrounds including growth marketing, engineering, and customer experience. Since launching in 2016, WiP has grown to 5,000 women worldwide. Lisa Sullivan-Cross, Head of Growth Marketing at Pinterest. Merci Grace. Lisa Sullivan-Cross.

Feedback Software 8

Feedback Software Fractional VPE User Testing Data Visualization 8

The Product Coalition

FEBRUARY 26, 2021

As a prominent visioner, Steve Jobs proved that “it is not customer’s job to know what they want”. Apple always disrupts the market with products that make a difference. Apple was not always the leader in the market but each time the best innovator. Also, today’s level of technology allows replicating any feature very quickly.

Customer Experience 101

Customer Experience Technical Review Systems Review Software Review 101

Intercom, Inc.

JULY 14, 2022

And so, in 2016, he joined Stripe, where he’s now the Head of Strategic Accounts for the Americas. I was speaking to foundations and corporations not about how we can use technology to solve their problems, but how we can address their goals around corporate social responsibility. Sales, he thought, would do just the trick.

User Testing 118

User Testing Customer Experience Feedback Software Research Software 118

Userpilot

JULY 13, 2021

While reviewing their design files, ask yourself the following questions: Is the folder structure organized and intuitive? They’re curious about how your product came to be, who the target customer is, what KPIs matter to you, and what your vision is. SaaS Products and Marketing. It’s part of the craft. From toptal.com.

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

Business of Software Conference

FEBRUARY 10, 2020

And he came to the US, studied computer engineering, had this career through all the kind of older school tech companies (IBM and MCI, AT&T things like that). And so the idea was to actually build technology that can empower that like I said at a big scale. And then I change course is a little bit. She was like yourself.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Gainsight

DECEMBER 23, 2019

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. Adam Strong: Thank you.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I think bots are going to be a massive success as a technology. Bots are great at things that are suitable for computer calculations, like when your next bill is due. Short on time?

User Testing 143

User Testing Banking Customer Experience Technical Review 143