Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? We’re thankful that our annual Mobile App Engagement Report was published right around the time that everything started to really shift in the U.S. Customer sentiment distribution. Customer sentiment distribution.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Intercom, Inc.

OCTOBER 9, 2018

A lot of our time and energy is spent trying to engage potential customers with outbound messaging. But that’s easier said than done when reaching out to potential customers through email. — Des Traynor (@destraynor) August 15, 2017. Experimenting with video for sales. Immediate results with video.

Customer Experience 126

Customer Experience Outbound Messaging Demo 126

Andrew Chen

JUNE 26, 2017

One of the best essays written last year was Elad Gil’s End of Cycle? – referencing our most recent 2007-2017 run on mobile and web software, and the implications for investing, startups, and entrepreneurs. Ten years ago, we used to look at total registered users. The end of the cycle.

Analytic Tools 111

Analytic Tools Reporting Tools Data Visualization Outbound 111

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive. The last year hasn’t been easy.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. It’s in our nature to look forward, to focus on shipping , to keep innovating and providing value.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

The Product Coalition

FEBRUARY 12, 2018

StepShot Guides, is a new product we’ve launched just in October 2017 and it’s targeted to the individual users. StepShot produces manuals and reference guides for clients, customers, and employees in just minutes, not hours. from the actual problem our first customer wanted to solve. StepShot Guides and StepShot Manuals.

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

Business of Software Conference

MAY 21, 2020

I see my role as helping ensure that we have the right people, the right capabilities, in the right place, at the right time. I’ve also got experience of working with stem organisations during the initial scaled up phase. We know it may take some time to find them and say we are patient.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52