Gainsight

FEBRUARY 15, 2023

Right before our holiday break, I sat down with internationally acclaimed Speaker and Product Discovery Coach at Product Talk , Teresa Torres. As a Product Discovery Coach, Teresa helps teams gain valuable insights from customer interviews, runs effective product experiments, and drives product outcomes.

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Mind the Product

DECEMBER 15, 2017

At Mind the Product our mission is to further the craft of product management by bringing together product people of all stripes to share their stories and experiences. So without further ado, here are the Top 10 Product Management & Design Videos of the year: 1. 20 Years of Product Management in 25 Minutes.

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Intercom, Inc.

MARCH 28, 2018

The prevailing view of customer support is that it’s a cost center, and that companies are always looking to lower those costs. At Intercom, we have learned that investing in real-time support, with response times under 5 minutes, can actually turn customer support into a revenue driver.

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Alchemer Mobile

OCTOBER 2, 2018

Starbucks pioneered the way in connecting digital and physical experiences, a task with many moving pieces that add a level of complexity that’s infamously difficult to get right. transactions in 2017, Starbucks has perfected the art of seamless cross-channel experiences. So yeah, so let’s get started. .”

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Mind the Product

DECEMBER 23, 2017

Every week I curate the best product and design content from across the internet into our weekly product management newsletter Prioritised. There is a flaw at the heart of the term Minimum Viable Product: it’s not a product. Rik Higham argues that we should ditch MVPs and focus on testing assumptions. HACKER NOON].

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The Product Coalition

JULY 30, 2020

I’d like to share a few product management insights from Synch, a company I co-founded in 2017, to help entrepreneurs who are launching new marketplaces. I will briefly walk you through my zero-to-one experience so that you can draw conclusions on what to do, what not to do.

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UX Studio: Product Management

DECEMBER 7, 2022

Including UX research in any UX project is crucial for all businesses with any digital platform. This is great news, but finding the best UX research agency can be challenging for companies in need. To help you find the right match we collected the best UX research consultancies you can work with. . Experiment Zone.

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Mind the Product

JUNE 17, 2019

We are all learning how to manage product in the internet age. He now heads up Silicon Valley Product Group, where he works with product managers and senior leaders to help them generate value through their products. In discovery mode, we try to create solutions which are valuable, usable, feasible, and viable.

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The Product Coalition

SEPTEMBER 28, 2020

TL; DR: 20 Questions to Ask the Product Owner to Get up to Speed as a New Scrum Master From Scrum Master to Product Owner, this set of questions addresses the future collaboration between the two individuals and the rest of the Scrum Team. emergent products in the complex domain? , Source : Scrum Guide 2017.

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Mind the Product

DECEMBER 21, 2017

Mind the Product is above all a community of product managers who strive to push our craft of product management forward by sharing our insights, lessons learned, and pitfalls to avoid. Like the technology we use to build the products we love ages and gets left behind, Agile has died while we were perfecting our standup.

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Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. You have to engage with them at various stages in their user journey for a great customer experience. said that customer experience at most companies needed to improve. What is a customer engagement platform (CEP)?

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Userpilot

JULY 30, 2021

What exactly is the product manager role? And the role of a product manager can vary drastically depending on the type of product manager. That’s why we’ve put together a comprehensive post on everything you need to know about the product manager role, including: Responsibilities of a product manager. Let’s dig in!

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Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. As VP of Marketing and Growth at Duolingo through 2017, improving retention was the top priority of Gina Gotthilf. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

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Mind the Product

SEPTEMBER 27, 2017

For the recently-formed group-wide product team at Tes, our first major excursion as a group was to MTP 2017 – Europe’s largest gathering of product managers with more than 1,500 attendees. So we reached out to our friends at Mind the Product, who were happy to share honest feedback from real product managers.

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Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires. Keyword research.

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Userzoom

AUGUST 2, 2018

In which we discuss customer journeys and the many ways we can map them in order to make sense of our users’ experiences. Customer experience maps. User story maps. Customer story maps. User journey maps. Szabo (@wszp) July 27, 2017. Customer journey map. Wireframes.

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Gainsight

OCTOBER 10, 2023

These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. While still early in its evolution, AI is helping Customer Education teams create more impactful content with fewer resources. Stuck on an outline for a learning path about a new product feature?

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Amplitude

NOVEMBER 12, 2018

Holly Hester-Reilly has a fascinating, experiment-driven meets systems-thinking perspective on product management. Prior to jumping into product roles at Shutterstock and Media Math, Holly studied chemical engineering, and practiced research science for several years. I think the best product managers are like scientists.”

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Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. Katie van Zyl, Director of Product Management at GoDaddy.

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Mind the Product

APRIL 10, 2017

But now it’s time to move forward. Despite the successes Agile has brought us, it’s time to take the things we have learned from Agile and move on. Like the technology we use to build the products we love ages and gets left behind, Agile has died while we were perfecting our standup. We are building and creating a product.

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Alchemer Mobile

JUNE 12, 2019

Convenient access to our finances is key in our global economy, and the mobile channel has quickly become the epicenter of customer experience. For example, privacy rules restrict the ways financial institutions can interact with customers through their mobile apps. Increasing customer retention.

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Centercode

FEBRUARY 5, 2019

My two favorite moments during a mostly uneventful Super Bowl were 1) Tony Romo circling all of the “punts” and 2) watching the Amazon Beta Testing Program commercial. We now know that Mr. Ford had good reason to not be thrilled about the Beta Test. The Real Stuff Behind the ‘Amazon Beta Testing Program’.

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BrainMates

NOVEMBER 8, 2021

Since its start in 2017, Circle In has been growing quickly, with over 60 companies now using their platform to support parents in the workplace. And as the company matures, Circle In Co-founder Kate Pollard knows that proper Product Practices are what will lead her team to success. We both had 18 years of corporate experience.

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UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

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Product Innovation Educators

JULY 4, 2022

How product managers can get customer insights from a community to create a competitive advantage. I wanted to learn how this company creates competitive products, differentiating on cost while offering comparative capabilities that equates to much higher value for customers. The leading brand cost about $150.

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Department of Product

OCTOBER 5, 2023

The Department of Product Briefing ←All newsletter briefings Hi product people ?, Zoom took a big step towards becoming a workplace productivity powerhouse this week with the launch of its own Google Docs competitor, Zoom Docs. Essential reads for product teams The latest from the Department of Product Substack ?Chartpack:

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Intercom, Inc.

MAY 8, 2019

During the course of her time there, she’s seen HubSpot grow from a small, plucky startup into a billion dollar household name. Now HubSpot’s VP of Marketing, Meghan is also the accomplished host of The Growth Show , which unpacks the stories behind inspiring products, businesses and movements.

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DISQO

MAY 1, 2018

Great product teams understand that consumer preferences are rapidly changing. Building successful products means chasing a moving target: what was true yesterday may not be true tomorrow. Whether it’s cord cutting or telemedicine, teams in every industry need to track key shifts in user behaviors to stay relevant in real-time.

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DISQO

MAY 1, 2018

Great product teams understand that consumer preferences are rapidly changing. Building successful products means chasing a moving target: what was true yesterday may not be true tomorrow. Whether it’s cord cutting or telemedicine, teams in every industry need to track key shifts in user behaviors to stay relevant in real-time.

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Mind the Product

SEPTEMBER 3, 2019

He looks at how product managers can kick-start their ethics journey and ship products that make life better for everyone. It shows us that in 2017, trust levels were the lowest they have ever been. We know that trust is reflected in the behaviour of users – when we make choices between products or switch between services.

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Userpilot

APRIL 7, 2021

How important are your user engagement metrics? Well, let’s say you have a newsletter building tool with 3 million users and your competitor has 800,000. Source: Google Playtime EMEA 2017. However, the competitor-the one with 800,000-has majority of their users sending out the newsletter (using their core feature).

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Mind the Product

OCTOBER 6, 2017

In this inspiring talk from Mind the Product London 2017, Blade Kotelly shares a process that he says will give you the best chance to innovate, although it doesn’t necessarily guarantee success. Creating innovative products is extremely complex. If needs be, get into your users’ homes! The Two Phases of Innovation.

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UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

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DISQO

JULY 5, 2018

Look no further than Amazon – in a 2017 letter to shareholders , CEO Jeff Bezos, credited a decision-making model for the company’s ability to deliver value to the market faster: “Most decisions should probably be made with somewhere around 70% of the information you wish you had. “It Make small bets, via experimentation.

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UX Studio

APRIL 6, 2023

Your website’s design is crucial when you try to win over your users. Top 9 Web Design Companies UX studio Parachute Design Adchitects DD.NYC Embacy Bop Design League Design Agency Dotlogics 500 designs 1 – UX studio Award-winning web design company creating impactful experiences and powerful sites for all industries.

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UX Studio

APRIL 6, 2023

Your website’s design is crucial when you try to win over your users. UX studio Award-winning web design company creating impactful experiences and powerful sites for all industries. As a global design agency, we collaborate with both startups and enterprises worldwide and have broad experience in nearly every niche and industry.

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Nulab

JUNE 22, 2022

This can be a new product, a new service, a new process, or a new business model. Incremental innovation is the process of making small, gradual improvements to an existing product, service, or process. The latter is the most common type of innovation, and it’s often seen in products that have been on the market for a while.

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