Intercom, Inc.

OCTOBER 29, 2019

As Intercom’s business grew rapidly in 2017, we found ourselves at this exact crossroads. Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Business of Software Conference

JANUARY 28, 2019

Paul Kenny is no stranger to the Business of Software Conference stage. A sales coach with experience working with software companies including Redgate and StackExchange, Paul has a huge amount of experience and insight to share on the process of selling your software. Paul Kenny, Founder, OceanLearning. Upcoming Events.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. Should we do research? What type of research should we do? I also support our sales team.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

DISQO

MARCH 6, 2020

Incumbent companies across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Combining experimentation with market research. Integrated together, market research and experimentation can enable organizations to allocate resources intelligently and efficiently.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

The Product Coalition

MAY 15, 2019

The agile manifesto turned eighteen this year, the Scrum framework is even older?—?have have they stood the test of time? Scrum and the agile manifesto were created in a time where we used to still package and ship software physically. are they one role, two roles? Are they different, the same but different??

Product Management 92

Product Management Product Manager User Testing Product Research 92

Amplitude

NOVEMBER 12, 2018

Holly Hester-Reilly has a fascinating, experiment-driven meets systems-thinking perspective on product management. Prior to jumping into product roles at Shutterstock and Media Math, Holly studied chemical engineering, and practiced research science for several years. You have a background in chemical engineering. And you know what?

Product Research 97

Product Research User Testing Research Software Customer Experience 97

Andrew Chen

MAY 28, 2019

In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

DISQO

DECEMBER 12, 2017

That’s why the best decision-makers embrace methodologies and tools for rapid experimentation and iterative optimization. Historically, managers would commission large-scale research upfront, before investing in an initiative or project. In mid 2017, a multinational bank used Alpha to test facial recognition for mobile app logins.

User Testing 49

User Testing Research Software Customer Experience Analytic Tools 49

Sachin Rekhi

JUNE 1, 2017

While most folks found value in this framework when thinking about career fulfillment, some wondered what was a viable process by which they could actually get there. Bear with me for a minute here, because I'm going to start by taking a detour and explaining a much researched problem in probability theory: the multi-armed bandit problem.

Technical Review 109

Technical Review Software Review Research Software Reporting Tools 109

Mind the Product

FEBRUARY 28, 2018

Last year, our team here at insightsoftware.com, makers of Hubble , moved from Scrum to a Kanban software development approach. Looking Back to 2017. To reduce the amount of time spent in regression testing. Team-based automation testing. We used to have a separate team responsible for writing automation tests.

Product Research 82

Product Research Testing Research Software Software Developers 82

The Product Coalition

NOVEMBER 16, 2020

New Scan7 release on Heist Recordings label won’t appear on Scan7’s page Duplicated content These problems come from the fact that there’s only one type of account on the platform and that even if the music space has many different actors they are all able to upload content and have the same layout on their page.

Product Research 82

Product Research Positioning Customer Experience Research Software 82

DISQO

DECEMBER 12, 2017

That’s why the best decision-makers embrace methodologies and tools for rapid experimentation and iterative optimization. Historically, managers would commission large-scale research upfront, before investing in an initiative or project. In mid 2017, a multinational bank used Alpha to test facial recognition for mobile app logins.

User Testing 40

User Testing Research Software Product Research Customer Experience 40

DISQO

DECEMBER 12, 2017

That’s why the best decision-makers embrace methodologies and tools for rapid experimentation and iterative optimization. Historically, managers would commission large-scale research upfront, before investing in an initiative or project. In mid 2017, a multinational bank used Alpha to test facial recognition for mobile app logins.

User Testing 40

User Testing Research Software Product Research Customer Experience 40

Intercom, Inc.

AUGUST 2, 2018

After all, PMs want more adoption for their product and more usage of their features, and it’s that greed that drives them to continuously experiment with new and better solutions. Solving that specific problem is what led Claire to build Experiment Engine, which Optimizely acquired in 2017.

User Testing 140

User Testing Customer Experience Product Research Data Visualization 140

Good Product Manager

JANUARY 28, 2018

tools and technologies for product management). tools and technologies for product management). — Jeff Lash (@jefflash) October 10, 2017. — Jeff Lash (@jefflash) October 10, 2017. — Jeff Lash (@jefflash) November 16, 2017. — Jeff Lash (@jefflash) November 30, 2017.

Agile 60

Agile Events Roadmap User Testing 60

Good Product Manager

JANUARY 28, 2018

tools and technologies for product management). tools and technologies for product management). — Jeff Lash (@jefflash) October 10, 2017. — Jeff Lash (@jefflash) October 10, 2017. — Jeff Lash (@jefflash) November 16, 2017. — Jeff Lash (@jefflash) November 30, 2017.

Agile 60

Agile Events Roadmap User Testing 60

Brian Balfour

JUNE 20, 2017

The six hypotheses they tested, where the hypotheses came from, what worked and what didn't. If you want to learn more about onboarding strategies and frameworks, consider applying for the next Reforge program here. Patreon projects that its payout to Creators will be $150 million for 2017. l hope you enjoy the post.

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Andrew Chen

MAY 28, 2019

In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Product Innovation Educators

FEBRUARY 9, 2018

I use the IDEA Framework to express the activities in the discipline of product management. Absent from them, beyond some A/B testing of UI preferences, were metrics that considered customer value and brand loyalty. Here are a few tweets from 2017 about product management that are sure to get you thinking. Do this instead.

Product Management 48

Product Management Product Manager Product Research User Testing 48

Amplitude

MAY 17, 2017

Your e-commerce business—usually active 24 hours a day, 365 days a week—shows no sales, no visitors, no nothing for an entire hour between 2am and 3am on March 12th, 2017. Twyman’s Law and its audience research origins. Tony Twyman is regarded as one of the pioneers of audience research. Another academic, Prof.

Data Visualization 71

Data Visualization Analytic Tools Software Review Technical Review 71

DISQO

JANUARY 8, 2018

Instead of fully integrating the technology and employees into itself, Northwestern Mutual saw value in maintaining LearnVest’s entrepreneurial and digital-first approach. Marketing generally was calling all the shots – in terms of the technology we were using, in terms of the approach, it was very siloed.”.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

DISQO

JANUARY 8, 2018

Instead of fully integrating the technology and employees into itself, Northwestern Mutual saw value in maintaining LearnVest’s entrepreneurial and digital-first approach. Marketing generally was calling all the shots – in terms of the technology we were using, in terms of the approach, it was very siloed.”.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

DISQO

JANUARY 8, 2018

Instead of fully integrating the technology and employees into itself, Northwestern Mutual saw value in maintaining LearnVest’s entrepreneurial and digital-first approach. Marketing generally was calling all the shots – in terms of the technology we were using, in terms of the approach, it was very siloed.”.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40