Intercom, Inc.

APRIL 5, 2018

As VP of Marketing and Growth at Duolingo through 2017, improving retention was the top priority of Gina Gotthilf. Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. Adam: What are some of those early A/B tests that stick with you most?

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Intercom, Inc.

MAY 8, 2019

How do you keep up with such breakneck development? By building a nimble, swashbuckling team that relishes tackling new challenges on the high seas of marketing. Amazon collected 42% of all purchases made online in 2017. One of the biggest shifts that Meghan has made is to the way her team is organized.

User Testing 116

User Testing Customer Experience Inbound Research Software 116

The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. 3]: Judge Holds Winn-Dixie Supermarket’s Website Violates the ADA (14 June 2017).

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. Today he’s leading Foundation Engineering at Stripe.

Engineering 214

Engineering Feedback Software Onboarding KPIs Customer Experience 214

UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. As a design agency that works with NYC companies , we have developed an effective remote collaboration process that helps us stay in touch with our partners despite time zone differences. Is there anything we can help you with?

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Business of Software Conference

JANUARY 28, 2019

In this talk from BoS USA 2017, Paul talked about the important things to get right to set your company up well to turn your software into money. He’ll be talking about how to scale and onboard sales teams effectively. We got the team together and went to work on it. Find out more about BoS Europe 2019 here.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Mironov Consulting

JULY 5, 2016

I call this the Do It Yourself Illusion : the idea that broadly available commercial products don’t give us exactly what we want, but our internal team can whip up just the right thing. Underneath this is a long series of poor assumptions: Clear understanding of the problem. IT has no idle developers , and a dozen unfilled positions.

Software Review 78

Software Review User Testing Weak Development Team Customer Experience 78

The Product Coalition

SEPTEMBER 15, 2019

point of view, the general population are becoming more and more tech literate and recognise bad practices from a mile away. Excess time spent using your product is not always a sign of a 100% positive user experience. You can also guide your teams towards tools used specifically to overcome disability bias in product.

User Testing 60

User Testing Technical Review Product Management Product Manager 60

The Product Coalition

MAY 15, 2019

have they stood the test of time? Scrum came about even earlier than the agile manifesto almost a whole decade to be exact (although you can traces origins earlier back to 1986 with the article The New New Product Development Game ). With a Scrum team, you may be more focused on the execution of solutions.

Product Management 92

Product Management Product Manager User Testing Product Research 92

Intercom, Inc.

OCTOBER 13, 2020

ML products also require us to manage relatively large technology risks – this is an area where, unlike in most other product development, technical limitations might render the entire design impossible. Resolution Bot is a product that automatically answers the repetitive questions faced by customer support teams.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. That project led to my first cross-functional team.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Brian Balfour

FEBRUARY 7, 2017

I recently spoke with Andy as part of a 1 hour interview covering: How he brought a web-first product to mobile Activity notifications, rich push, and other techniques for driving mobile growth and retention Andy’s “Mobile Growth Stack” for 2017 You can watch the full interview here, and check out the truncated text version below.

Onboarding KPIs 62

Onboarding KPIs Feedback Software Customer Experience User Testing 62

BrainMates

NOVEMBER 1, 2021

Developing and launching a product only to have it fail is the complete antithesis of the “Fail Fast” innovation motto. You have just invested 1000s of work hours and millions of dollars in developing & launching this product. Failure Point #4 – Poor design & execution. To that, I say unequivocally NO !

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

Intercom, Inc.

OCTOBER 10, 2019

We will work with you over months iteratively to develop that idea. I’ve had personally some bad experiences, where I didn’t really get much support. We will work with you over months iteratively to develop the idea. I want to test it out. Louis tells them: “ Don’t show up with a talk.

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UX Research Software Reporting Tools Analytic Tools 168

Product Talk

JANUARY 31, 2024

Because discovery involves changing the way you work on an individual, team, and even company level, it’s all too easy to make mistakes and missteps. If you’ve already begun to develop continuous discovery habits, maybe one of these stories will remind you of something you’ve experienced somewhere in your journey.

Product Research 222

Product Research Reporting Tools Feedback Software Customer Communications 222

Mind the Product

SEPTEMBER 10, 2017

I believe that to be successful we need to work across disciplines and make sure that everyone in the team owns the product together. The process is based around Research, Design, Prototype and Testing, but it also needs a focus – what Blade calls a “centreline experience”. Quality Design. Being Human. Space Shapes Culture.

Research Software 131

Research Software Product Research Data Visualization User Testing 131

The Product Coalition

FEBRUARY 15, 2021

Six Fallacies that Prevent Startups from Adopting Agile Successfully From 2010 to 2017, I worked several years in three Berlin-based, fast-growing startups in my capacity as Scrum Master, agile coach, and Product Owner. Their collaboration will lead over time to a ‘team of teams’ structure. Participation is free.)

Agile 177

Agile Startups Technical Review Software Review 177

UX Planet

FEBRUARY 26, 2024

Conclusions Background Context Overview of Hiring Practices Some digital companies, during the recruitment process to fill positions like: UX Designer UX/UI — UI/UX Designer Product Designer Lead Head of Director of UX Researcher* usually require a challenge at the second step, other times as first step.

User Testing 87

User Testing Research Software Data Visualization Feedback Software 87

The Product Coalition

JULY 14, 2022

Whether you are new to the position or you have your fair share of experience, there are some dangers for product managers that not many people talk about. This creates something of a “hit or miss” approach to my personal development. Assume you are developing a minimum viable product (MVP) to show at a convention, for example.

Product Research 118

Product Research User Testing Customer Experience Weak Development Team 118

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. How did you get yourself into that position? Below is a lightly edited transcript of our interview.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

Amplitude

MAY 17, 2017

Your web analytics team comes to you with a surprising revelation. Your e-commerce business—usually active 24 hours a day, 365 days a week—shows no sales, no visitors, no nothing for an entire hour between 2am and 3am on March 12th, 2017. We all know the feeling of seeing data that’s too good to be true (or too bad to be true).

Data Visualization 71

Data Visualization Analytic Tools Software Review Technical Review 71

Intercom, Inc.

JUNE 18, 2018

That tiny, seemingly obvious improvement turned out to be the most upvoted update we shipped in 2017. Which means that intuition can be developed and improved by feeding more experiences and knowledge into it. Yet as we started researching and testing the prototype with real people, it turned out they intensely disliked it.

User Testing 222

User Testing Research Software Customer Experience Product Research 222

UX Studio: Product Management

JUNE 12, 2018

You likely work close to product development in some sort of tech company. Here, people would better understand the real price they pay for products and services of ethically poor design. This feature came up very often with the brainstorming team here at UX studio. This article seeks to contribute in two of those points.

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Research Software User Testing Data Visualization Customer Experience 100

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity. Promote it.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

OCTOBER 29, 2020

Frequent touch points and positive interactions will create strong relationships and build customer loyalty. Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. Des, thanks very much for joining me today.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

Business of Software Conference

MAY 21, 2020

In this informative BoS Talk, Alex Yang and Elpie Bannister take us through the Simprints’ method of finding, hiring, nurturing, and developing top talent and explain a few of the processes they had to go through to hone this skill. How do you still manage to assemble a superstar team before you dive in.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

UX Studio: Product Management

FEBRUARY 26, 2019

This puts me in a position to tell endless stories of the heroic work top UX agencies do day after day to fight for a better digital world. It will introduce the top UX agencies here and shamelessly put our team on the list as well. The team also holds trainings and workshops. Telepathy employs 45 people in its San Diego office.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Intercom, Inc.

MARCH 1, 2018

He’s also taught front-end web development at General Assembly and been a Design Mentor at Andreessen Horowitz. Here are five quick takeaways: When designing for developers, who often build their own workarounds for less-than-ideal interfaces, be cognizant of and account for change aversion. Test its limitations. Short on time?

Customer Experience 209

Customer Experience User Testing Customer Feedback Feedback Software 209

Userpilot

JANUARY 28, 2022

After all, customer success is directly tied to customer lifetime value and feature adoption which makes it even more important to keep the customer’s experience positive. A bad customer experience is often caused by friction , unintuitive interfaces , the lack of in-app guidance , or a combination of these factors.

Customer Experience 91

Customer Experience Feedback Software Analytic Tools User Testing 91

Userpilot

MARCH 25, 2021

It depends on your product’s positioning , the complexity of using it, and where you want to focus your marketing efforts. The benefits of a demo are: learning about your users at a human level, disqualifying bad leads, and higher conversion rates. Your sales team can determine if your product solves the prospect’s goals or not.

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Demo Research Software Customer Experience Reporting Tools 88

Business of Software Conference

JULY 2, 2019

You will probably recognise most of these techniques in action in your own organisation… Watch, and learn how to integrate design into your team effectively. Jane Austin (Director of Product Design, Babylon Health) – 10 Easy Ways To Irritate Your Design Team from Business of Software Conference. Upcoming Events.

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Weak Development Team Research Software User Testing Analytic Tools 40

Roadmunk

DECEMBER 21, 2017

A quick programming note: This is the last episode we will be releasing in 2017. I, myself, started off as a developer. My role changed from developer to recruitment. I was just focusing on building the team. As the team started to grow, there was more of a need to have some structure and product management.

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Feedback Software Analytic Tools User Testing Customer Feedback 55